This document provides installation instructions for CVP12.5(1) ES11. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.
This document contains these sections:
This
Engineering Special patch includes:
·
Voice, E-mail and SMS survey support
for Webex Experience Management for Voice calls
·
Defect Fixes
· This is a Cumulative ES.
This section lists the CVP components on which you can and cannot install this engineering special.
You can install CVP12.5(1) ES11 on these CVP components:
Do not install this engineering special on the following components:
This ES contains Webex Experience Management
support for voice calls. Survey can be of type Voice, Email and/or sms for calls routed using CVP.
To enable this
Feature, following patches needs to be applied. Please refer to the install
instructions of the specific component patch for additional details.
|
Component |
Patch Details |
|
CVP |
CVP 12.5(1) ES11 |
|
CloudConnect |
CloudConnect
12.5(1) ES01 |
|
UCCE |
Unified CCE 12.5(1) ES07 |
|
Finesse |
Finesse 12.5(1) ES02 |
1. CVP 12.5(1)
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of all custom files, if any.
Patching
Unified CVP VXMLServer and CallServer:
1. Perform shutdown on CVP VXMLServer and CallServer.
2. Run the patch
installer.
3. Reboot the
machine.
Patching
Unified OPSConsoleServer:
1. Shutdown Cisco
CVP OPSConsoleServer service.
2. Run the patch
installer.
3. Reboot the
machine.
Post
Installation Steps:
1. Ensure all services
are up and running after the patch is installed.
2. Ensure the audio
folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore the backed up
audio files and custom files.
1.To
uninstall this patch, go to Control Panel.
2.
Select "Add or Remove Programs".
3.
Find the installed patch in the list and select "Remove".
This section provides a list of significant CVP defects resolved by this engineering special.
This section lists Defects specifically resolved by CVP12.5(1) ES11.
|
Identifier |
Headline |
|
CSCvs62001 |
CVP
log files are not getting retrieved via SPOG Log collection utlity |
|
CSCvt08503 |
ES11
install on CVP 11.6 does not allow Location edits |
|
CSCvt65315 |
CVP
OAMP VXML Application Transfer Fails |
|
CSCvt72000 |
OAMP:
Allow hostname for VXML server in VVB template management |
|
CSCvu06714 |
CVP
PCS Survey and SMS and email survey after voice with WxM
|
|
CSCvu22331 |
Limit
ports usage per cvp server with smart license |
|
CSCvu65114 |
VXMLServer StandAlone REQICM label request
was not honoring the PRIMARY/BACKUP configuration |
|
CSCvv62292 |
CVP
OAMP GUI issues with sip server group and call server statistics after
installing 12.5(1) ES10. |
|
CSCvt14449 |
Zombie
Checker Update Request Causes Mid Session Refresh |
|
CSCvu96623 |
Form/Digit
element re-prompts no-match n+1 times while configuration has only 'n' times. |
|
CSCvv43755 |
CVP
v11.5 Calls Fail Due to channel does not exist Exception Error |
|
CSCvs04334 |
Migrate
CVP OAMP from Struts 1.2.4 to Struts 2.x or alternate framework |
|
CSCvu96648 |
VXML
GW throws semantic error for no-match scenario and drops the call. |
|
|
|
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