This document provides installation instructions for Unified CCE 11.6(2) ES78. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This 11.6(2) engineering special is meant to be installed on duplexed sides of an Agent PG (CUCM PG).
The Logger and Historical DB may have the event captured in the Event and Application_Event table with the MessageString column data populated as the below:
“EMS Error. FormatMessage for message id a108c02d failed. GetLastError() returned 317”
This is because the Router and Logger services are unaware of this new event originating from PG. This error / warning may be safely ignored.
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(2) ES78 on these Unified CCE components:
Note: The engineering special needs to be applied on both sides of the Agent PG (CUCM PG), preferably in a maintenance window.
Do not install this engineering special on any component other than the duplexed Agent PG’s.
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES78.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvq11852 | 2 | pg.opc | Chat and emails don't get assigned to agents even though they are available |
Caveats are ordered by severity, and then by the defect number.
Defect Number: CSCvq11852
Component: pg.opc
Severity: 2
Headline: Chat and emails don't get assigned to agents even though they are available
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvh66113 | 2 | pg.opc | Interval Reporting Failures During Load: SGI, ASGI, AI |
| CSCvr34208 | 3 | pg.opc | Finesse non-voice agent's state is stuck in "Active" after all tasks are closed |
| CSCvp66976 | 3 | pg.opc | Mismatch in the Call_Type_Interval and TCD tables with calls marked as Short instead of Abandoned |
| CSCvp83424 | 3 | pg.opc | PG OPC crash during state transfer |
| CSCvu76997 | 3 | pg.opc | START_TASK_EVENT not generated for a Start_Application_Task_Req |
| CSCvj64880 | 3 | pg.opc | NotReady Reason code is lost for Non-Voice MRD's once Agent answers a Voice Call |
| CSCvx86254 | 3 | pg.opc | Dialer detail entry missing if agent conferences external numbers on dialer calls |
| CSCvq16162 | 3 | router | Cisco Unified Contact Center Enterprise Denial of Service Vulnerability |
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