This document provides installation instructions for Unified CCE 11.6(2) ES59. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
In the Product
Alert Tool, you can set up profiles to receive email notification of new
Field Notices, Product Alerts, or End of Sale information for your selected
products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
ICM 11.6(2)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(2) ES59 on these Unified CCE components:
Do not install this engineering special on any other component other than:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES59.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvv33852 |
3 |
router |
Router
is not decrementing Calltype value CallsAtVRUNow |
Caveats are ordered by severity then defect number.
Defect Number: CSCvv33852
Component: router
Severity: 3
Headline: Router is not decrementing Calltype value CallsAtVRUNow
Symptom:
Router is not decrementing Calltype value CallsAtVRUNow when Maximum Queue time Limit is reached in
script and call is disconnected.
Conditions: When call is disconnected because Maximum Queue time Limit is
reached Call enters queue 12:26:34:639 ra-rtr Trace:
CallType.V12_Queue.CallsAtVRUNow = 1 Call exits queue but CallsAtVRUNow
value remains same 12:28:34:926 ra-rtr Call on dialed number: VRU_1.1201101 (ID: 5000), terminated for
exceeding maximum queue time limit. 12:28:34:926 ra-rtr
Trace: (329 330 101 : 0 0) Call on dialed
number: VRU_1.1201101 (ID: 5000), terminated for exceeding maximum queue time
limit. 12:28:34:926 ra-rtr No default label available
for dialed number: VRU_1.1201101 (ID: 5000).
12:28:34:926 ra-rtr Trace: (329 330 101 : 0 0) No
default label available for dialed number:
VRU_1.1201101 (ID: 5000). 12:28:34:926 ra-rtr Trace:
(329 330 101 : 0 0) Deleting Dialog. In Call_type_real_time
report we will see that the value CallsAtVRUNow did
not decrement though the call dropped.
Workaround: Exit_Router clears the entries so new
calls count is accurate.
Further Problem Description:
Defects resolved in earlier ESs and also gets included as
part of CCE 11.6(2) ES59 (Since it is Cumulative):
|
ES# |
Identifier |
Severity |
Component |
Headline |
Comments |
|
ES11 |
CSCvq93914 |
S2 |
Router |
Router
does not preserve message order on call deletion when VRU PG goes down |
|
|
ES20 |
CSCvr33866 |
S2 |
Router |
Call
router crash while processing a Precision Queue update operation |
|
|
ES32 |
CSCvo30215 |
S2 |
Router |
CCAG
process stuck in Out Of Service on both sides of ICM Router |
|
|
ES41 |
CSCvk38941 |
S3 |
Router |
Dialer fails to register with campaign Manager rarely |
|
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
P1 and P2 level problems are defined as follows: