This document provides installation
instructions for Unified CCE 11.6(2) ES30. It also contains a list of Unified
CCE issues resolved by this engineering special. Review all installation
information before installing the product. Failure to install this engineering
special as described can result in inconsistent Unified CCE behavior.
This document contains these
sections:
Sign Up for Email Notification
of New Field Notices
In the Product Alert Tool, you can set up profiles to receive email
notification of new Field Notices, Product Alerts, or End of Sale information
for your selected products.
The Product Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
About Cisco Unified CCE (and
Unified CCE Engineering Specials)
Unified CCE Compatibility and
Support Specifications
11.6(2)
This section lists the Unified CCE
components on which you can and cannot install this engineering special..
Supported Unified CCE
Components
You can install Unified CCE 11.6(2)
ES30 on these Unified CCE components:
Unsupported Unified CCE
Components
Do not install this engineering
special on the following components:
Unified CCE Engineering
Special Installation Planning
Installing Unified CCE 11.6(2) ES30
Installation of this patch requires
the all ICM services to be shut down during the entire period of installation.
It is always recommended to install this ES during a scheduled downtime.
1.
Using the ICM Service
Control, stop all the ICM services running on the system.
2.
Launch the Installer
provided for ES30 and
follow the instructions on the screen.
3.
Using the ICM Service
Control, start all ICM services again.
Uninstall Directions for Unified CCE 11.6(2) ES30
Note: Remove patches in the reverse order of their
installation. For example, if you installed patches 3, then 5, then 10 for a
product, you must uninstall patches 10, 5, and 3, in that order, to remove the
patches from that product.
Resolved Caveats in this
Engineering Special
This section provides a list of
significant Unified CCE defects resolved by this engineering special. It
contains these subsections:
Note: You can view more information on and track
individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
Resolved Caveats in Unified
CCE 11.6(2) ES30
This section lists caveats
specifically resolved by Unified CCE 11.6(2) ES30.
Index
of Resolved Caveats
Caveats in this section are ordered
by UNIFIED CCE component, severity, and then identifier..
Identifier |
Severity |
Component |
Headline |
CSCvr99349 |
3 |
pg.tdm |
VDN monitoring not being
re-attempted if initial monitoring failed due to congestion error from AES |
Detailed list of Resolved Caveats in This Engineering
Special
Caveats are ordered by severity then
defect number.
Defect Number: CSCvr99349
Component: pg.tdm
Severity: 3
Headline: VDN monitoring not being
re-attempted if initial monitoring failed due to congestion error from AES
Symptom: Not all
splits or VDN's on the Avaya Communication Manager (ACM) get monitored by the
Avaya (Definity) PG with the PIM component logs having traces like the
following: -
[TSAPILIB] Universal Failure
confirmation received as : Driver congestion for Request type: Unknown CSTA
Event Type(113)
Conditions: Unified ICM integration with Avaya ACM using the Avaya
(Definity) PG over the TSAPI interface and having many resources (greater than
4000) to monitor on the switch.
Workaround: None
Further Problem Description:
Caveats
resolved earlier ESs and included as part of CCE 11.6(2) ES30
You can access current Cisco documentation
on the Support pages at the following sites:
To provide comments about this
document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Obtaining Technical Assistance
Cisco.com is a starting point for
all technical assistance. Customers and partners can obtain documentation,
troubleshooting tips, and sample configurations from online tools. For
Cisco.com registered users, additional troubleshooting tools are available from
the TAC site.
Cisco.com provides a broad range of
features and services to help customers and partners streamline business
processes and improve productivity. Through Cisco.com, you can find information
about Cisco and our networking solutions, services, and programs. You can also
resolve technical issues with online technical support and download software
packages. Valuable online skill assessment, training, and certification
programs are also available.
Customers and partners can
self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order,
access technical support, and view benefits specific to their relationships
with Cisco.
The Cisco TAC site is available to
all customers who need technical assistance with a Cisco product or technology
that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the
Cisco TAC Site
If you have a priority level 3 (P3)
or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined
as follows:
In each of the above cases, use the
Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical
issue by using the TAC online resources, Cisco.com registered users can open a
case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1)
or priority level 2 (P2) problem, contact TAC by telephone and immediately open
a case. To obtain a directory of toll-free numbers for your country, go to the
following sites:
P1 and P2 level problems are defined
as follows: