About this Document

This document provides installation instructions for Unified CCE 11.6(2) ES3. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behaviour.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

This ES patch provides “Maximum Supervisor Per Team” limit to 20 from 10. 

Limit is changed for both HCS-CC 4000 deployment and HCS-CC 12000 deployment models.


Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

CCE 11.6(2)


Unified CCE Component Support

Supported Unified CCE Components

This patch is applicable for UCCE component which includes 


Unsupported Unified CCE Components

Do not install this engineering special on any of the components other than:

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 11.6(2) ES3

Installation of this patch requires the all CCE services to be stopped during the entire period of installation on machine where this patch is being applied. It is always recommended to install this ES during a scheduled downtime. 

  1. Download the ES3 patch from CCO.
  2. Using the ICM Service Control, stop all the ICM services running on the system. 
  3. Launch the ES3 installer downloaded from CCO and follow the instructions on the screen.
  4. Reboot the server.
  5. Using the ICM Service Control, start required ICM services again.

Uninstall Directions for Unified CCE 11.6(2) ES3

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 11.6(2) ES3

This section lists caveats specifically resolved by Unified CCE 11.6(2) ES3.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvp66024

3

deployment

HCS - CC: MAXIMUM_SUPERVISORS_PER_TEAM deploymenttypeinfo returns 10 instead of 20

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.

Defect Number: CSCvp66024

Component: deployment

Severity: 3

Headline: HCS - CC: MAXIMUM_SUPERVISORS_PER_TEAM deploymenttypeinfo returns 10 instead of 20


Symptom: Query to /unifiedconfig/config/deploymenttypeinfo return 10 for MAXIMUM_SUPERVISORS_PER_TEAM. Design Guide states the limit is 20 Supervisors per team. 


Conditions: HCS-CC 4000 Agents 


Workaround: 


Further Problem Description:


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Obtaining Technical Assistance


Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

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Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: