About this Document


This document provides installation instructions for Unified CCE 11.5(1) ES51. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

This engineering special is installed on the A side Logger to provide a fix for the BAImport process.


Unified CCE Compatibility and Support Specifications


This engineering special should be installed on the A side Logger. It replaces the BAImport process with a version to address the defect(s) described in this ES.


Unified CCE Version Support

This version is installed on a UCCE system with version 11.5(1).


Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 11.5(1) ES51 on these Unified CCE components:

* Logger server


Unsupported Unified CCE Components

Do not install this engineering special on the following components:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 11.5(1) ES51


* Install this engineering special on the A side Logger, which will request that the services be shut down during installation.


Uninstall Directions for Unified CCE 11.5(1) ES51


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 11.5(1) ES51

This section lists caveats specifically resolved by Unified CCE 11.5(1) ES51.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvf46136

3

outbound

Import process accesses Routeobj objects from Message and main threads without locking

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number. 


Defect Number: CSCvf46136

Component: outbound

Severity: 3

Headline: Import process accesses Routeobj objects from Message and main threads without locking


Symptom: Outbound option campaign import process can intermittently fail, for no obvious reason. The import operation is suspended, and "invalid import rule" error(s) may be seen. No .bak file is created. 


Conditions: BAImport execution attempted. Import failure is not correlated to any specific campaign. Manually disabling and re-enabling the import rule will reset the failure and allow the operation to be re-attempted. 


Workaround: None. 


Further Problem Description: This issue is due to an error in internal object access, secondary to timing of import / system message events.


Defect Number:  CSCvm86648

Component: outbound

Severity: moderate

Headline: Baimport process crash during completeImport


Symptom:

The Baimport process can crash during completeImport, or in IsTimeToExecute(), with a stack trace similar to the following:


039DEB1  03F1FDC4  CImportSchedule::IsTimeToExecute+32

0039E52D  03F1FDE0  CImportSchedule::ExecuteScheduledEvent+72

0039E614  03F1FDF4  CImportSchedule::OnMessage+48

00517C46  03F1FE20  CThread::MessageLoop+78


Conditions: Importing a DoNotCall or normal import can cause a BAImport process crash, especially if executed rapidly during operation.


Workaround: None



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P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: