About this Document


This document provides installation instructions for Unified CCE 10.5(3) ES48. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

Sign Up for Email Notification of New Field Notices


In the Product Alert Tool, you can set up profiles to receive email notification of new Field Notices, Product Alerts, or End of Sale information for your selected products.

The Product Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.

About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE Compatibility and Support Specifications


.

Unified CCE Version Support

UCCE version 10.5(3)

Unified CCE Component Support

. This Engineering Special should be installed on a AW Distributor node for 10.5(3).

Supported Unified CCE Components

You can install Unified CCE 10.5(3) ES48 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on the following components:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 10.5(3) ES48


 

 

Uninstall Directions for Unified CCE 10.5(3) ES48


Using the ICM Service Control, start all ICM services again Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 10.5(3) ES48

This section lists caveats specifically resolved by Unified CCE 10.5(3) ES48.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

           Headline

CSCvm73148

     3

      deployment

ICM 10.5(3) Deployment Type Failure - Invalid HCS-CC 12000 Validation Rule

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.

 


Defect Number: CSCvm73148

Component: deployment

Severity: 3

Headline: ICM 10.5(3) Deployment Type Failure - Invalid HCS-CC 12000 Validation Rule


Symptom:
Unable to set HCS CC 12000 deployment type when config is otherwise valid due to invalid rule.

Conditions:
This issue occurred when resetting the HCS CC deployment type for a fix that was not addressed automatically by the MR/ES.

Workaround:
Use the UCCE 12000 deployment type until fix is made available.

Further Problem Description:
In CCE 10.5(3) the following validation rule should not be applied to the HCS-CC 12000 deployment model validation checks. This is blocking a switch to HCS-CC 12000. This is a defect: =================== we need an ES to resolve this. This validation rule should not be in the validation checks for HCS-CC 12000. It was taken out of HCS-CC 4000 deployment type validation checks but not the HCS-CC 12000 deployment type validation checks. Reviewed the validation rules last night personally and identified one rule that should NOT be in the validation checks for HCS-CC 12000 - it was taken OUT of the checks for HCS-CC 4000. The following rule should be removed: HCS CC 12000 rules currently require 4 DNs for each unique DN, but this cannot be the case for a deployment that supports 16 or more CVP routing clients (as there would be 16 or more DNs per unique DN in this case). The rule appears to have been incorrectly copied from PCCE rules originally.


Obtaining Documentation


You can access current Cisco documentation on the Support pages at the following sites:

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance


Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: