This document provides installation instructions for Unified CCE 10.5(3) ES47. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section provides information to help you understand on which ICM
servers ICM10.5(3) ES47 can and should be installed.
"these versions/components/servers are supported,
and these other ones aren't".
ICM10.5(3)
ICM10.5(3) ES47 is compatible with and
should be installed on these ICM components:
Do not install this engineering special on any of the following
components other than:
Installation
of this patch requires the Dialer to be shutdown during
the entire period of installation. It is always recommended to install this ES
during a scheduled downtime.
Ø Uninstall the previous ET patches (If any).
Ø Using the ICM Service Control, Stop the Dialer
component and all other components (if any) on which you intend to install this
patch.
Ø Launch the Installer provided for ES and following the
instructions on the screen.
Ø Using the ICM Service Control, Start the Dialer
Component on which you have installed this patch.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 10.5(3) ES47.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
Identifier |
Severity |
Component |
Headline |
CSCum90322 |
3 |
outbound |
BaImport does not import new files |
CSCvd85721 |
3 |
outbound |
SIP
Outbound Dialer removes CallID from hash, causing
record to stuck in "A" state in DL table |
CSCvf72231 |
3 |
outbound |
Agent
reservation call not cleared during reservation timeout |
Caveats are ordered by severity then defect number.
Defect Number: CSCum90322
Component: outbound
Severity: 3
Headline: BaImport does not import new files
Symptom: BaImport does not import new files
Conditions: When BaImport process tries to import
the text file, it's already in use by some other process.
Workaround: Recycle the BaImport process Disable
/ Enable the import from configuration.
Further Problem Description:
Defect Number: CSCvd85721
Component: outbound
Severity: 3
Headline: SIP Outbound Dialer removes CallID from hash, causing record to stuck in "A" state in DL table
Symptom:
Some of the records in the DL tables are stuck in A
state.
Conditions: Incoming call with same Calling number
Workaround: Not available
Further Problem Description:
Defect Number: CSCvf72231
Component: outbound
Severity: 3
Headline: Agent reservation call not cleared during reservation timeout
Symptom:
Outbound agent stuck in RESERVED state with no dialer outbound calls,
Conditions: In failure case where Dialer doesn't release the SIP port
properly
Workaround: Clear Agent reservation call manually from Agent desktop
Further Problem Description: Getting
the Patch: The following links take you to an emergency patch, called an
Engineering Special or ES. These emergency patches are meant for deployments
that are actively encountering a specific problem and cannot wait for a formal
release to include a fix. An ES receives limited testing compared to a formal
release. Installing an ES on a production system poses a risk of instability
due to that limited testing. If you are not directly experiencing this problem,
wait to install a major, minor, or maintenance release that includes the fix
for this issue. If you experience this problem and cannot wait for a later
formal release, select the ES that matches the base release of your deployment.
The base release is the front part of the ES name. Only install an ES that
matches the release that your deployment runs. Always read the release notes or
Readme file before running the patch installer.
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