This document provides installation instructions for Unified CCE 10.5(3) ES42. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behaviour.
This document contains these sections:
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This Engineering Special provides a solution for
defect CSCvm19592. This ES is
intended to be installed on both sides of Router that is running on ICM
10.5(3). No other components are affected. Since this is a cumulative
patch for the Router component, the fix for the following defects are also
included in this patch - CSCve03977,
CSCuu75122, CSCvg68770
· ICM 10.5(3)
This Engineering Special is intended to be
installed on both sides of the Router or Rogger node
(a virtual machine that hosts both the Router and the Logger components).
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 10.5(3) ES42 on these Unified CCE components:
Do not install this engineering special on machines other than the one that
host the “Router” component.
Since this ES is targeted for the Router node, it
is recommended to install and uninstall the patch during a maintenance window,
when incoming call traffic is expected to be low.
· Stop the Router service, using Unified CCE
Service Control.
· Launch the installer provided for ES42 and follow
the on-screen instructions
· Start the Router service, using Unified CCE
Service Control.
Please note: On a duplexed setup, install the ES first on one side of the
router (example Side A) and start it only after shutting down the other side
(Side B) where ES has to be installed next. After installing the ES on the
second side, the router process on that side can be started without shutting
down the first side. This will get the system back to duplex mode.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
Please note: On a duplexed setup, remove the ES first on one side of the router (example Side A) and start it only after shutting down the other side (Side B) where ES has to be removed next. After uninstalling the ES on the second side, the router process on that side can be started without shutting down the first side. This will get the system back to duplex mode.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 10.5(3) ES42.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCve03977 |
2 |
router |
ICM Router is populating non-zero value from previous interval during
the mid-night data reset |
|
CSCvm19592 |
2 |
router |
Router
out of memory due to translation routing with multi instance cce |
|
CSCuu75122 |
3 |
router |
DST change causes loss of CallType and Skill Group Historical Data for last hour of
the day |
|
CSCvg68770 |
3 |
router |
23:30 interval data missing from
CallTypeHalfHour and CallTypeSkillGroupHalfHour |
Caveats are ordered by severity then defect number.
Defect Number: CSCve03977
Component: router
Severity: 2
Headline: ICM Router is populating non-zero value from previous interval during the mid-night data reset
Symptom: "RouterAnsInterval", "RouterMaxCallsQueued" and "RouterMaxCallWaitTime" in the Skill Group Interval table have incorect values, causing reports based on those field to be incorrect.
Conditions: When performing data reset at mid-night.
Workaround:
None
Further Problem Description: Likely to show false data at midnight reset on
DST. Defect CSCuu75122 reopened, as part of that DST changes will be handled.
Defect Number: CSCvm19592
Component: router
Severity: 2
Headline: Router out of memory due to translation routing with multi instance cce
Symptom: Router process memory grows
beyond expected size over multiple weeks, and eventually crashes when it
reaches the threshold of 2GB, until such time that both routers exit at the
same time which will clear the stale memory.
Conditions: Occurs in a multi-instance deployment where instances are
translation routing calls between each other. The translation route needs to be
executed via translation route to VRU to a type 10 or type 2 VRU.
Workaround: Once a month, bring both router processes down at the same time
during a maintenance window. One option is to run the exit_router
command from the Rttest tool which will restart
processes on Side A and Side B at the same time.
Further Problem Description: None
Defect Number: CSCuu75122
Component: router
Severity: 3
Headline: DST change causes loss of CallType and Skill Group Historical Data for last hour of the day
Symptom: With day light changes, for
the last hour of the day, records for Call Type and Skill Group Historical (15
minute or 30 minutes) weren't available.
Conditions: Occurs only during the last hour of the day when the day light
time changes and when CCE Call Type and Skill Group Historical reports are
used.
Workaround: None
Further Problem Description: None
Defect Number: CSCvg68770
Component: router
Severity: 3
Headline: 23:30 interval data missing from CallTypeHalfHour and CallTypeSkillGroupHalfHour
Symptom: 23:30 interval data missing
in CallTypeHalfHour and CallTypeSkillGroup
Conditions: Reporting interval being set to 30 min from "System
Information" in Configuration Manager and 10.5(3) ES23 (having fix for
CSCuu75122) is installed.
Workaround: Uninstall the ES, if the fix for CSCuu75122 is part of ES
Further Problem Description: None
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