About this Document

This document provides installation instructions for Unified CCE 11.6(1) ES46. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

Unified CCE Compatibility and Support Specifications

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 11.6(1) ES46

Installation of this patch requires the all ICM services to be shut-down during the entire period of installation on machine where this patch is being applied. It is always recommended to install this ES during a scheduled downtime.
  1. Using the ICM Service Control, stop all the ICM services running on the system.
  2. Launch the Installer provided for ES46 and follow the instructions on the screen.
  3. Using the ICM Service Control, start required ICM services again.

Uninstall Directions for Unified CCE 11.6(1) ES46

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 11.6(1) ES46

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then identifier.
Identifier Severity Component Headline
CSCvm13986 2 web.setup Evaluation of icm for Struts remote code execution vulnerability August 2018

Detailed list of Resolved Caveats in This Engineering Special

Defect Number: CSCvm13986

Component: web.setup

Severity: 2

Headline: Evaluation of icm for Struts remote code execution vulnerability August 2018


Symptom: The product Cisco Unified Contact Center Enterprise;Cisco Unified Intelligent Contact Management Enterprise includes a version of Struts that is affected by the vulnerability identified by the following Common Vulnerability and Exposures (CVE) IDs: CVE-2018-11776 - Apache Struts Namespace Remote Code Execution Vulnerability Cisco has reviewed this product and concluded that it is affected by this vulnerability. More information about this vulnerability may be found on the advisory published at: https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20180823-apache-struts

Conditions:

Workaround: Not currently available.

Further Problem Description: Additional details about the vulnerabilities listed above can be found at http://cve.mitre.org/cve/cve.html PSIRT Evaluation: The Cisco PSIRT has assigned this bug the following CVSS version 3 score. The Base CVSS scores as of the time of evaluation are 9.8: https://tools.cisco.com/security/center/cvssCalculator.x?version=3.0&vector=CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H The Cisco PSIRT has assigned this score based on information obtained from multiple sources. This includes the CVSS score assigned by the third-party vendor when available. The CVSS score assigned may not reflect the actual impact on the Cisco Product. CVE ID CVE-2018-11776 has been assigned to document this issue. Additional information on Cisco's security vulnerability policy can be found at the following URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

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