About this Document


This document provides installation instructions for Unified CCE 11.6(1) ES32. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


Support for Tested Reference Configuration as M3/M4 Tested Reference Configuration and M5 Tested Reference Configuration / Specification Based Configuration"


Unified CCE Compatibility and Support Specifications



Unified CCE Version Support

11.6


Unified CCE Component Support

Supported Unified CCE Components

You can install Unified CCE 11.6(1) ES32 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on the following components:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 11.6(1) ES32


Installation of this patch requires that all ICM services are shut down during the entire installation process. It is always recommended to install this ES during a scheduled downtime.

·       Using the ICM Service Control, stop all the ICM services running on the system

·       Launch the Installer provided for ES32 and following the instructions on the screen

·       Using the ICM Service Control, start all ICM services again.


Uninstall Directions for Unified CCE 11.6(1) ES32


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

How to test the fix for defect associated with this ES.

1.This bug was visible in earlier versions but has the fix .

2.Create a new user as supervisor from System and UI as usual.

3.Check the DB in User_Group table  in awdb associated with the created user.

4.Check the UserName field whether its correct.

5.Check the DomainName.By default, in 11.6 it has domain name.In previous releases,domain name was set to Null if not given explicitly mentioned.For this defect to reproduce the scenario in 11.6, set the DomainName field to NULL in DB through SQL query.

6.Now come back to the UI.Now click on Attribute tab and try deleting/adding an attribute to the user.Earlier, this was setting the UserName field to NULL.(which is the bug associated with this ES)

7.After the fix however, Now it will retain the userNAme and not set it to NULL.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 11.6(1) ES32

This section lists caveats specifically resolved by Unified CCE 11.6(1) ES32.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvf27253

3

dbconfig

Change to PQ attribute may update User_Group table

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number. 


Defect Number:CSCvf27253

Component: dbconfig

Severity: 3

Headline: PCCE support for BE7KH M5 hardware.

$$IGNORE 

Symptom: 


Conditions: 


Workaround: 


Further Problem Description:


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Obtaining Technical Assistance


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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: