About this Document

This document provides installation instructions for Unified CCE 11.5(1) ES34. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

  • ICM 11.5(1)

    • Unified CCE Component Support

    This section lists the Unified CCE components on which you can and cannot install this engineering special.

    Supported Unified CCE Components

    You can install Unified CCE 11.5(1) ES34 on these Unified CCE components:

    Unsupported Unified CCE Components

    Do not install this engineering special on any of the components othen than PG.

    Unified CCE Engineering Special Installation Planning

    Installing Unified CCE 11.5(1) ES34

    1. Using ICM Service Control, Stop all the ICM services running on the PG host on which you intend to install this patch.
    2. Using the Installer provided for ICM11.5(1) ES34 and follow the instructions on the screen.
    3. Using the ICM Service Control, Start all the ICM services running on the PG host on which you have installed this patch

    Uninstall Directions for Unified CCE 11.5(1) ES34

    1. To uninstall this patch, go to Control Panel.
    2. Select "Add or Remove Programs".
    3. Find the installed patch in the list and select "Remove".

    Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

    Resolved Caveats in this Engineering Special

    This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

    Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

    Resolved Caveats in Unified CCE 11.5(1) ES34

    This section lists caveats specifically resolved by Unified CCE 11.5(1) ES34.

    Index of Resolved Caveats

    Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

    Identifier Severity Component Headline
    CSCvf08624 2 pg.cucm.jtapi generateDtmf() called from the observer thread causing delay and blocking delivery of events

    Detailed list of Resolved Caveats in This Engineering Special

    Caveats are ordered by severity then defect number.

    Identifier Severity Component Headline
    CSCvf08624 2 pg.cucm.jtapi generateDtmf() called from the observer thread causing delay and blocking delivery of events

    Defect Number: CSCvf08624

    Component: pg.cucm.jtapi

    Severity: 2

    Headline: generateDtmf() called from the observer thread causing delay and blocking delivery of events


    Symptom:     UCCE 10.5 Tone-on-connect feature enabled for nailed-up Mobile-Agents is causing delay up to 6 seconds during connection establishment.

    Conditions:

    Workaround:     None

    Further Problem Description:     One or more of the following links will take you to an emergency patch called an Engineering Special or ES. If you are not directly experiencing this problem, we encourage you to select or wait for a formally tested fix in an upcoming major, minor, or maintenance release. Installing any interim emergency patch or ES on a production system poses a risk of instability due to the limited testing it receives. If you believe you are currently experiencing this problem and you cannot wait for a later release, please select the link for the ES built for your system. To identify the base version for this ES, please remove _ES from the version name listed below. That will give you the version of the tested base release you may install a given ES over. Be sure to read the release notes or Readme file before running the patch installer.

    Detailed list of Resolved Caveats in Earlier ESs and included as a part of this Engineering Special

    Caveats are ordered by severity then defect number.

    Identifier Severity Component Headline
    CSCva07327 3 pg.cucm.jtapi Finesse agents frozen for 60 seconds waiting on response

    Defect Number: CSCva07327

    Component: pg.cucm.jtapi

    Severity: 3

    Headline: Finesse agents frozen for 60 seconds waiting on response


    Symptom:     One or more Finesse agents are not able to control calls from their desktop for up to a minute. This occurs while an agent attempted to transfer a call just as the call ended. This could impact more than one agent if the calling number is the same for active calls in progress, say if the calling number is masked, or multiple callers have blocked their calling number.

    Conditions:     Finesse with UCCE. Attempting to control a call while as it is ending.

    Workaround:     Agent returns to normal, usually less than 60 seconds. In the meantime, Agent can attempt controlling the call through the phone.

    Further Problem Description:     Can occur with any call control request from Finesse that times out on the PG.

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