This document provides installation instructions for Unified CCE 10.5(3) ES. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 10.5(3) ES on these Unified CCE components:
Do not install this engineering special on any of the following components other than Router.
• Using the
ICM Service Control, stop all the ICM services running on the system
•
Launch the Installer provided for and following the instructions on the screen
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 10.5(3) ES.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCve03977 |
2 |
Router |
ICM Router is populating non-zero value from previous
interval during the mid-night data reset |
|
|
|
|
|
|
CSCvg68770 |
3 |
Router |
23:30
interval data missing from CallTypeHalfHour and CallTypeSkillGroupHalfHour. |
|
CSCuu75122 |
3 |
Router |
DST
change caused loss of calltype hh
but did not impact routecalldetail |
Caveats are ordered by severity then defect number.
Defect
Number: CSCve03977
Component:
Router
Severity:
2
Headline:
ICM Router is populating non-zero value from previous interval during the
mid-night data reset
Symptom:
"RouterAnsInterval", "RouterMaxCallsQueued" and "RouterMaxCallWaitTime"
in the Skill Group Interval table have incorect
values, causing reports based on those field to be incorrect.
Conditions:
When performing data reset at mid-night.
Workaround:
no workaround
Further
Problem Description: Likely to show false data at
midnight reset on DST. Defect CSCuu75122 reopened, as part of that DST changes
will be handled. One or more of the following links will take you to an
emergency patch called an Engineering Special or ES. If you are not directly
experiencing this problem, we encourage you to select or wait for a formally
tested fix in an upcoming major, minor, or maintenance release. Installing any
interim emergency patch or ES on a production system poses a risk of
instability due to the limited testing it receives. If you believe you are
currently experiencing this problem and you cannot wait for a later release,
please select the link for the ES built for your system. To identify the base
version for this ES, please remove _ES?? from the version name listed below.
That will give you the version of the tested base release you may install a
given ES over. Be sure to read the release notes or Readme file before running
the patch installer.
•
ICM11.5(1)_ES13 at
http://www.cisco.com/cisco/software/special/release.html?config=a79115d77322bd64203c35b154912e7a
size=2
width="100%" align=center>
Defect Number: CSCvg68770
Component: router
Severity: 3
Headline: 23:30 interval data missing from CallTypeHalfHour and CallTypeSkillGroupHalfHour
Symptom:
23:30 interval data missing in CallTypeHalfHour and CallTypeSkillGroup
Conditions: Reporting interval being set to 30 min from "System Information"
in Configuration Manager and 10.5(3) ES23 (having fix for CSCuu75122) is
installed.
Workaround: Uninstall the ES, if the fix for CSCuu75122 is part of ES
Defect
Number: CSCuu75122
Component:
Router
Severity:
3
Headline:
DST change caused loss of calltype hh but did not impact routecalldetail
Symptom:
Missing call type half hour on DST time change while after the RCD/TCD are
preserved.
Conditions:
Running UCCE 8.5.4
Workaround:
none
Further
Problem Description: One or more of the following links
will take you to an emergency patch called an Engineering Special or ES. If you
are not directly experiencing this problem, we encourage you to select or wait
for a formally tested fix in an upcoming major, minor, or maintenance release.
Installing any interim emergency patch or ES on a production system poses a
risk of instability due to the limited testing it receives. If you believe you
are currently experiencing this problem and you cannot wait for a later
release, please select the link for the ES built for your system. To identify
the base version for this ES, please remove _ES?? from the version name listed
below. That will give you the version of the tested base release you may
install a given ES over. Be sure to read the release notes or Readme file
before running the patch installer.
•
ICM11.0(2)_ES30 at
http://www.cisco.com/cisco/software/special/release.html?config=ba61db8203c1e2c49aa0f090e1294c59
size=2 width="100%" align=center>
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