This document provides installation instructions for Unified CCE 11.6(1) ES14. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(1) ES14 on these Unified CCE components:
Do not install this engineering special on any of the following components other than Router.
•
Using the ICM Service Control, stop all the ICM services running on the system
•
Launch the Installer provided for and following the instructions on the screen
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(1) ES14.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvh48598 |
2 |
router |
After
upgrading to 11.6(1) ECC variables not registered in ICM-to-ICM Gateway or
Contact Director |
|
CSCuu75122 |
3 |
router |
DST change causes loss of CallType and Skill Group Historical Data for last hour of the day |
|
CSCvg68770 |
3 |
router |
23:30 interval data missing from CallTypeHalfHour and CallTypeSkillGroupHalfHour |
|
|
|
|
|
Defect Number: CSCvh48598
Component: router
Severity: 2
Headline: After upgrading to
11.6(1) ECC variables not registered in ICM-to-ICM Gateway or Contact Director
Symptom: ECC variables are not being synchronized between two UCCE or ICM
systems in either an ICM-to-ICM Gateway or Contact Director deployment. The ECC
variables are not being passed and will not be available in the script for
routing or reporting purposes.
Conditions: Version 11.6(1)
is the prerequisite condition inducing the failure in these deployment types.
Specifically, the issue occurs with 11.6(1) running on the "sending"
side of the UCCE/ICM system deployment, e.g. the system from which the incoming
request is generated.
Workaround: Reconfiguring
the ECC variables after the system is already online is a possible workaround.
This involves deleting and recreating the ECC variable. However, if the system
is restarted this will need to be repeated.
Further Problem Description: none
Defect Number: CSCuu75122
Component: router
Severity: 3
Headline: DST change causes loss of CallType and Skill Group Historical Data for last hour of the day
Symptom: With day light changes, for the last hour of the day, records for
Call Type and Skill Group Historical (15 minute or 30 minutes) weren't
available.
Conditions: Occurs only during the last hour of the day when the day light
time changes and when CCE Call Type and Skill Group Historical reports are
used.
Workaround: None
Further Problem Description: none
Defect Number: CSCvg68770
Component: router
Severity: 3
Headline: 23:30 interval data missing from CallTypeHalfHour and CallTypeSkillGroupHalfHour
Symptom: 23:30 interval data missing in CallTypeHalfHour
and CallTypeSkillGroup
Conditions: Reporting interval being set to 30 min from "System
Information" in Configuration Manager and 10.5(3) ES23 (having fix for
CSCuu75122) is installed.
Workaround: Uninstall the ES, if the fix for CSCuu75122 is part of ES
Further Problem Description:
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