News Updates
CISCO SOFTWARE BUG TOOLKIT - SPOTLIGHT:
Search for Known Software Bugs
You can use the Cisco Software Bug Toolkit to identify and evaluate defects that have real or potential impact to your network. Search for Cisco IOS-related bugs, bugs in other Cisco software such as CatOS, or Cisco hardware products, based on software version, feature set, and keywords. After completing a search, the Bug Toolkit provides you with a matrix showing when each bug was integrated or fixed, if applicable.
You can also use the Bug Toolkit to:
- Monitor a specific network situation by creating and managing saved searches. Edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.
- Create a bug group and bug alert agent and use them to monitor the status of specific defects. Choose to receive status updates about the defects in real-time or via e-mail.
Visit the Cisco Software Bug Toolkit today and take advantage of this helpful online tool:
www.cisco.com/cgi-bin/Support/Bugtool/home.pl
(available to registered users only)
Not registered with Cisco.com? Visit the URL below to register and begin taking advantage of this and many other useful tools:
tools.cisco.com/RPF/register/register.do
NETWORKING PROFESSIONALS CONNECTION - UPDATE:
Upcoming Events
Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.
Upcoming events on Networking Professionals Connection include:
- "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
www.cisco.com/go/AsktheExpert
- "Technical Overview of Routing," October 11-22
- "Troubleshooting Catalyst® 4500 Series Switches," October 11-22
Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.
- TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:
www.cisco.com/go/techtalk
To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:
www.cisco.com/discuss/networking
CISCO TECHNICAL SUPPORT SEMINARS - UPDATE:
Updated Voice Seminar Now Available On Demand
Are you working on an IP telephony installation and need help finding and using online support tools and technical documentation for your planning, design, implementation, troubleshooting or operational issues? If so, view the recently updated Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues."
This recorded, on-demand seminar lasts about an hour and covers top tools for your voice issues, including the Cisco TAC Case Collection, Cisco Software Advisor, Cisco Software Bug Toolkit, and the new Cisco Technical Support Advisor.
You can tell your friends and co-workers about this and other Cisco Technical Support Seminars by clicking the "Tell a Friend" button when viewing a seminar.
Visit the URL below today to view recorded, on-demand seminars at your convenience:
www.cisco.com/techsupport/seminars
(available to all users, but this standalone site requires registration separate from Cisco.com)
To view updated Microsoft PowerPoint versions of these seminars, please visit:
www.cisco.com/techsupport/training
New Technical Tips
Cisco IOS®
Tech Note:
Cisco IOS Software Release 12.3(8)XW
www.cisco.com/en/US/products/sw/iosswrel/ps5413/products_tech_note09186a00802c2d36.shtml
Cisco TAC Case Collection Solution:
Cisco 1600 Series Router Does Not Run the Cisco IOS Image, even though Flash and DRAM Memory Requirements Are Considered Met
129.41.16.73/core/showcase?case=K10122864
Content Networking
Configuration Example:
SSL Module with a CSM in Bridge Mode
www.cisco.com/en/US/products/hw/modules/ps2706/products_configuration_example09186a00802c1201.shtml
Configuration Example:
DNS Probes on the Content Switching Module
www.cisco.com/en/US/products/hw/modules/ps2706/products_configuration_example09186a00802bf64d.shtml
Tech Note:
Graceful Close on Content Switching Module Probes
www.cisco.com/en/US/products/hw/modules/ps2706/products_tech_note09186a00802c1155.shtml
DIAL
Tech Note:
Inventory Failure on ONS 15305 - AC 230V Module Installation
www.cisco.com/en/US/products/hw/optical/ps2001/products_tech_note09186a00802bdc90.shtml
Cisco TAC Case Collection Solution:
User Receives the "Line appears to be looped back" PPP Error Message when the Client Dials out Using PPP, but the Connection Drops after Approximately 20 Seconds due to a Telco Line Loop
129.41.16.73/accessdial/showcase?case=K18282234
IBM/SNA and Token Ring
Tech Note:
Cisco BSTUN/BSC/Bisync Hardware Support Levels
www.cisco.com/en/US/tech/tk827/tk369/technologies_tech_note09186a00802c2a5d.shtml
LAN Switching
Q&As:
EtherSwitch® Network and Service Modules on Cisco 2600/3600/3700 Series Routers
www.cisco.com/en/US/products/hw/modules/ps2643/products_qanda_item09186a00802c9e7a.shtml
Field Notice:
C2970, C3560, and C3750 Incorrectly Report Errors on Dot1q Interfaces
www.cisco.com/en/US/products/hw/switches/ps5206/products_field_notice09186a00802cac62.shtml
Cisco TAC Case Collection Solution:
How to Configure Port Monitoring (SPAN) on a Catalyst 2940, 2950, 2955, 2970, or 3550 Series Switch
129.41.16.73/lanswitching/showcase?case=K18470525
Want to learn about other LAN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for LAN Issues," today:
www.cisco.com/techsupport/seminars
Network Management
Tech Note:
How to Detect and Clear Hung TCP Connections using SNMP
www.cisco.com/en/US/tech/tk648/tk362/technologies_tech_note09186a00802b93ef.shtml
Cisco TAC Case Collection Solution:
How to Backup and Restore WLSE through the CLI
129.41.16.73/nms/showcase?case=K48045498
Security and VPN
Configuration Example:
PuTTYgen Generation of SSH Authorized Keys and RSA Authentication on Cisco Secure IDS
www.cisco.com/en/US/products/sw/secursw/ps2113/products_configuration_example09186a00802c0b1e.shtml
Q&As:
CiscoWorks VPN/Security Management Solution
www.cisco.com/en/US/products/sw/cscowork/ps2330/products_qanda_item09186a00802c2a10.shtml
Field Notice:
Winlogon Can Trigger a False Buffer Overflow in Windows XP
www.cisco.com/en/US/products/sw/secursw/ps5057/products_field_notice09186a00802bf9ce.shtml
Cisco TAC Case Collection Solution:
Client Terminates Tunnel on PIX® Outside Interface, but Cannot Connect to Internal Networks via Name or IP Address
129.41.16.73/security/showcase?case=K10365466
Want to learn about other security and VPN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues," today:
www.cisco.com/techsupport/seminars
Voice and IP Communications
Configuration Example:
IP MGCP Phone with BTS 10200
www.cisco.com/en/US/products/hw/vcallcon/ps531/products_configuration_example09186a00802c904f.shtml
Tech Note:
MeetingPlace® Server Changing the Hold Music and the "Welcome to MeetingPlace" Jingle
www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802c9901.shtml
Tech Note:
MeetingPlace Web with DMZ Onsite Installation
www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802c297a.shtml
Tech Note:
Export CRS Database Table - Microsoft SQL 2000 Server
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00802cae55.shtml
Tech Note:
Error 2221 - Inadequate User Security Type for ICM Component Setup
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00802cadd9.shtml
Tech Note:
Failure to Access Agent Desktop in Cisco E-Mail Manager Version 5 - IIS Lockdown Tool
www.cisco.com/en/US/products/sw/custcosw/ps840/products_tech_note09186a00802cac7e.shtml
Field Notice:
BTS 10200 Softswitch Memory Recommendations
www.cisco.com/en/US/products/hw/vcallcon/ps531/products_field_notice09186a00802c98f4.shtml
Cisco TAC Case Collection Solution:
FXO Ports Are Locked - Supervisory Disconnect Tone not Working on Hairpinned (POTS to POTS) Calls
129.41.16.73/voice/showcase?case=K13571674
Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:
www.cisco.com/techsupport/seminars
Newsletter Archive
To view past issues of this newsletter, please visit:
www.cisco.com/techsupport/newsletter
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Copyright© 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, the Cisco Systems logo, Catalyst, Cisco IOS, EtherSwitch, IOS, MeetingPlace, and PIX are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)
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