The business need
As AI tools like ChatGPT emerged in the marketplace, Cisco saw both opportunity and risk. We wanted to make generative AI available to every single employee in a secure, cost-optimised way.
Challenge
The increasing use of public AI solutions also raised critical safety and security concerns for our organisation. We needed a solution that made generative AI available to our employees, while keeping Cisco’s internal data secure.
- Security and compliance risks: Risk of employees inputting personally identifiable information (PII), client data or proprietary information into AI engines.
- Data privacy concerns: Reliance on external AI services could expose sensitive Cisco data to public training sets.
- Disparity in AI-readiness: An AI skill gap – especially between technical and non-technical employees – meant we needed to create a tool that would meet every employee where they were at in their AI journey.
Solution
Cisco developed an enterprise-wide, secure AI solution that acts as a powerful partner to upwards of 100k users across our global workforce – driving greater efficiency for employees and lifting the load of everyday work.
Mitigated security risk
Cisco employees can reap the full benefits of generative AI as Cisco’s AI Defence guardrails scan user prompts and MCP server tools for malicious code and hidden or overlooked threats.
Improved employee experience
Cisco’s internal AI assistant has quickly become the most widely used AI tool at Cisco, allowing employees to experience average time savings of 5 hours per week and 73% greater productivity.
Future-ready scalability
A modular, flexible architecture and advanced data operations allow us to deploy new features and consistently refine our roadmap – ensuring we stay at the forefront of AI innovation.
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