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Table Of Contents
Cisco Unity Installation Guide
Changes That Affect All Cisco Unity Guides
Cross-References to System Requirements Document
Exchange 5.5 No Longer Supported
Windows NT Domain No Longer Supported
Installing Windows Server 2003 or Windows 2000 Server
Obtaining Cisco Unity License Files
Running the Cisco Unity System Preparation Assistant
Preparing the Domino Server(s) for Cisco Unity (Cisco Unity with Domino Only)
Installing Exchange 2003 Administration Software (Cisco Unity with Exchange 2003 Only)
Setting Required Exchange Permissions (Cisco Unity with Exchange Only)
Configuring Cisco Unity for the Message Store (Cisco Unity with Domino Only)
Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL
Enabling the Unity Messaging Repository Conversation (Cisco Unity with Domino Only)
Intel Dialogic D/120JCT-LS and D/120JCT-Euro
Cisco Unity Installation Guide
This chapter should be used in conjunction with the Release 4.0(5) and Later versions of the Cisco Unity installation guide. Information that has changed in the Cisco Unity installation guide—either because Cisco Unity functionality changed, or because information was omitted or is incorrect—is described in the "Errors and Changes" section.
All Release 4.0(5) and Later versions of the installation guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
This chapter contains the following section:
Errors and Changes
The following sections apply to all Release 4.0(5) and Later versions of the Cisco Unity installation guides at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html, unless otherwise noted:
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Changes That Affect All Cisco Unity Guides
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Changes That Affect All Cisco Unity Guides
Cross-References to System Requirements Document
In cross-references to Cisco Unity 4.x System Requirements, and Supported Hardware and Software, refer instead to the following documents:
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Exchange 5.5 No Longer Supported
Exchange 5.5 is no longer supported as the message store for Cisco Unity messages, for either new installations or upgrades. In Cisco Unity guides and Help, ignore any references to Exchange 5.5 as being supported. (Some Cisco Unity applications may contain Exchange 5.5 references as well.)
With Cisco Unity 4.2, installations and upgrades will fail when Exchange 5.5 is the message store. Before you can upgrade to version 4.2, you must upgrade to Exchange 2003 or Exchange 2000.
Windows NT Domain No Longer Supported
Making a Cisco Unity server a member server in a Windows NT domain is no longer supported. In Cisco Unity guides and Help, ignore any references to a Windows NT domain as being supported. (Some Cisco Unity applications may contain Windows NT domain references as well.)
Installing Windows Server 2003 or Windows 2000 Server
The "Installing Windows" section in the "Installing the Operating System" chapter omitted the following information in the instruction on using a name that is 15 characters or fewer in length when you enter a name for the Cisco Unity server:
If there is more than one Cisco Unity server in an Active Directory forest, give each Cisco Unity server a name that is unique in the first 14 characters, or Cisco Unity will have problems communicating with the Active Directory accounts that it creates. For example, the following names would cause communication problems: CiscoUnitySrvr1 and CiscoUnitySrvr2.
The following links go to the applicable version of the "Installing the Operating System" chapter, depending on the Cisco Unity configuration:
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Obtaining Cisco Unity License Files
The "Obtaining Cisco Unity License Files" section in the "Customizing the Cisco Unity Platform" chapter refers to a URL available for users who are not registered on Cisco.com to obtain license files. Disregard the URL.
You must be a registered user on Cisco.com to obtain license files, so the only valid URL is http://www.cisco.com/go/license.
The following links go to the applicable version of the "Customizing the Cisco Unity Platform" chapter, depending on the Cisco Unity configuration:
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Running the Cisco Unity System Preparation Assistant
In the "Running the Cisco Unity System Preparation Assistant" section in the "Customizing the Cisco Unity Platform" chapter, the procedure incorrectly refers to installing SQL Server 2000 Service Pack 3a or MSDE 2000 Service Pack 3a.
The Cisco Unity System Preparation Assistant actually is installing SQL Server 2000 Service Pack 4 or MSDE 2000 Service Pack 4. The steps for installing Service Pack 4 are the same as the steps for installing Service Pack 3a with one exception: when you install SQL Server 2000 Service Pack 4, there is no Upgrade Microsoft Search and Apply SQL Server 2000 SP3 [Required] check box.
In addition, the procedure does not contain steps for installing the Cisco Unity Report Engine. Follow the on-screen prompts in the Cisco Unity System Preparation Assistant to install the Report Engine.
The following links go to the applicable version of the "Customizing the Cisco Unity Platform" chapter, depending on the Cisco Unity configuration:
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Preparing the Domino Server(s) for Cisco Unity (Cisco Unity with Domino Only)
Revised September 18, 2007
The "Preparing the Domino Server(s) for Cisco Unity" section in the "Setting Up Domino and Installing Lotus Notes" chapter is incomplete. (Links to the Domino/no-failover version of the chapter and the Domino/failover version of the chapter.)
Disregard the section and use the following version instead.
Note
In the procedure in this section, you:
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Admin4.nsf is used by the Administrative Process task running on each Domino server. When a Domino user is imported into Cisco Unity, Cisco Unity submits a signed request to the Adminp task, which adds the request to Admin4.nsf. IBM Lotus Domino Unified Communications (DUC) for Cisco then modifies the user's mail file with Cisco Unity Unified Messaging functionality. The changes are made to the database on the server that contains the user's mail file. The UnityServers group requires editor-level permissions in the Admin4.nsf database on each server containing the mail file for a Cisco Unity subscriber.
Domino security policy requires Cisco Unity to digitally sign requests. Requests are documents, and signing documents requires modifying them, so the UnityServers group needs privileges to sign requests submitted to the Administrative Process database. This corresponds to editor-level permissions in an ACL.
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By default, Names.nsf is the main directory database for a Domino domain. Cisco Unity needs sufficient permissions in the ACL of the database to read, edit, create, and delete documents (or "notes") in the database.
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You will specify the Domino server to use as the address book server during Cisco Unity installation in the Cisco Unity Message Store Configuration wizard. The wizard must be able to create mail files for the default accounts, such as the Unity Messaging System account, on the specified Domino server.
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The Cisco Unity server also has Manager-level access to the mail files of its subscribers because when a Domino user is imported into Cisco Unity, DUC for Cisco adds Cisco Unity to the ACL of the mail file for the user. Cisco Unity requires the access to modify the read/unread list. Ensure there are no explicit deny lists or security settings that hinder the ability of Cisco Unity to access a mail file after the Domino user has been imported into Cisco Unity.
To Prepare the Domino Server(s) for Cisco Unity
Step 1
Note
Step 2
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Caution
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Step 3
Step 4
Step 5
Step 6
Step 7
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Caution
Step 8
If you selected a mail template other than MailX.ntf (where X is the version of Domino in use—for example, Mail6.ntf for Domino 6.0) during csServer installation in Step 7, rerun csServer installation on the Domino server that you intend to use as the address book server for Cisco Unity. (The address book server is the Domino server that Cisco Unity monitors for changes to the primary address book, and the server on which it creates default objects.) Select the option to DUC-enable multiple mail templates, then select the applicable MailX.ntf file.
Caution
Step 9
Note
Step 10
Caution
Step 11
Installing Exchange 2003 Administration Software (Cisco Unity with Exchange 2003 Only)
In the "Installing Exchange 2003 Administration Software" section in the "Setting Up Exchange" chapter, the procedure "To Install Exchange 2003 Service Pack 1 on the Cisco Unity Server" incorrectly refers to Service Pack 1 and misstates its location.
You should install Exchange 2003 Service Pack 2, which is located on Cisco Unity Service Pack CD 3.
The following links go to the applicable version of the "Setting Up Exchange" chapter, depending on the Cisco Unity configuration:
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Setting Rights and Permissions with the Cisco Unity Permissions Wizard (Cisco Unity with Domino Only)
In the "Setting Rights and Permissions with the Cisco Unity Permissions Wizard" section in the "Creating Accounts for the Installation and Setting Rights and Permissions" chapter, the procedure is incorrect. (Links to the Domino/no-failover version of the chapter and the Domino/failover version of the chapter.)
Use the applicable procedure in the Permissions wizard Help instead.
Setting Rights and Permissions with the Cisco Unity Permissions Wizard (Cisco Unity with Exchange Only)
In the "Setting Rights and Permissions with the Cisco Unity Permissions Wizard" section in the "Creating Accounts for the Installation and Setting Rights and Permissions" chapter, the procedure is incorrect.
Use the applicable procedure in the Permissions wizard Help instead.
In addition, the following information was omitted:
When Cisco Unity uses an Exchange 2003 or Exchange 2000 server as the partner server, the Permissions wizard automatically creates an organizational unit (OU) named Unity at the top level of the Active Directory domain that contains the Cisco Unity server. The Permissions wizard also creates an OU named Locations below the Unity OU.
During the Permissions wizard, you are prompted to choose the OU where you want Cisco Unity to create location objects. This dialog box defaults to the Unity/Locations OU, which has already been created by the Permissions wizard. If you choose a different location, the Unity and Locations OUs are not deleted.
The Permissions wizard creates Unity and Locations OUs only once in a domain. If you rerun the Permissions wizard, either on the same server or on another server (for example, because you are adding another Cisco Unity server to the same domain), the Permissions wizard does not create additional OUs.
The following links go to the applicable version of the "Creating Accounts for the Installation and Setting Rights and Permissions" chapter, depending on the Cisco Unity configuration:
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Setting Required Exchange Permissions (Cisco Unity with Exchange Only)
In the "Setting Required Exchange Permissions" section in the "Creating Accounts for the Installation and Setting Rights and Permissions" chapter, the procedure in the section is incorrect.
Disregard the procedure and refer instead to the Permissions wizard Help file PWHelpExchange_<language>.htm.
In addition, the following information was omitted:
You can delegate Exchange Admin control to the installation account and delegate Exchange Admin or Exchange View Only Admin control to the directory services account at the administrative group level. However, for ease of maintenance, we encourage you to delegate control at the organization level.
If you have multiple Cisco Unity servers and you want to use Digital Networking, for all administrative groups in which Cisco Unity subscriber mailboxes are homed, you must delegate the following controls:
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Otherwise, Digital Networking is not supported.
Using Cisco Unity Bridge Networking, AMIS Networking, or VPIM Networking is supported only when you delegate control to the installation and directory services accounts at the organization level.
The following links go to the applicable version of the "Creating Accounts for the Installation and Setting Rights and Permissions" chapter, depending on the Cisco Unity configuration:
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Configuring Cisco Unity for the Message Store (Cisco Unity with Domino Only)
In the "Configuring Cisco Unity for the Message Store" section in the "Installing and Configuring Cisco Unity Software" chapter, the procedure contains a table of information in Step 9 for the directory database that you will use to import subscribers and public distribution lists. (Links to the Domino no-failover version of the chapter and the Domino/failover version of chapter.)
The description of the Server Name field is incomplete. The following description is correct:
The Domino name for the server. This name must be resolvable to an IP address by using DNS, a HOSTS file, or some other mechanism.
If you reran the csServer installation to DUC-enable the MailX.ntf template in Step 8 of the "To Prepare the Domino Server(s) for Cisco Unity" section, the server that you specify here must be the server on which you reran csServer. If you decide to use a different Domino server, or if you are unsure whether you reran csServer on the correct server, repeat the step on the correct server before continuing with this procedure.
Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL
In the "Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL" section in the "Installing and Configuring Cisco Unity Software" chapter, the following information was omitted.
After you have set up the Cisco Unity Administrator and Status Monitor to use SSL, you must make the following changes so the web applications can be started by using the Cisco Unity tray icon and desktop icons:
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Do the following two procedures to change the URLs to secure URLs.
To Change the Default URL for the Cisco Unity Tray Icon to an HTTPS URL
Step 1
Caution
Step 2
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HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\SystemParameters\1.0.Step 4
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Step 8
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Step 10
To Change the Desktop Icons to Use HTTPS URLs
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Step 8
The following links go to the applicable version of the "Installing and Configuring Cisco Unity Software" chapter, depending on the Cisco Unity configuration:
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Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly (Windows Server 2003 Only)
In the "Installing and Configuring Cisco Unity Software" chapter, this section was omitted. It should follow the "Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL" section. Do the procedure in this section before you access the Cisco Unity Administrator.
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If you created a Cisco Unity administration account as recommended by the Cisco Unity installation guide and you log on to Windows by using that account, the changes that Windows Server 2003 Service Pack 1 makes to the default Internet Explorer security settings cause the Cisco Unity Administrator to display a blank page. Do the following procedure to configure Internet Explorer to display the Cisco Unity Administrator when you log on to Windows by using the administration account.
To Configure Internet Explorer to Display the Cisco Unity Administrator Correctly
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Enter https:\\<CiscoUnityServerName>
Enter http:\\<CiscoUnityServerName>
Step 9
If the Cisco Unity Administrator is not set up to use SSL, uncheck the Require Server Verification (https:) for All Sites in This Zone check box.
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Step 12
Step 13
Step 14
Step 15
If the Security Settings dialog box does not close:
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Step 16
The following links go to the applicable version of the "Installing and Configuring Cisco Unity Software" chapter, depending on the Cisco Unity configuration:
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Enabling the Unity Messaging Repository Conversation (Cisco Unity with Domino Only)
This section was omitted from the "Installing and Configuring Cisco Unity Software" chapter. (Links to the Domino no-failover version of the chapter and the Domino/failover version of chapter.) The section should follow the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
If the Domino servers are not configured in a cluster or if there is only one Domino server, do the procedure in this section to allow subscribers increased access to voice messages during an outage.
Caution
When a Domino server—or even the entire Domino network—is down, Cisco Unity can answer calls, allow unidentified callers to look up subscriber extensions, and take voice messages. While the e-mail system or network is off line, new voice messages are handled by the Unity Messaging Repository on the Cisco Unity server.
The UMR as a feature consists of the following main parts:
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To Enable the Unity Messaging Repository Conversation
Step 1
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Step 5
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Step 7
Intel Dialogic D/120JCT-LS and D/120JCT-Euro
In the "Intel Dialogic D/120JCT-LS and D/120JCT-Euro" section in the "Voice Cards and PIMG Units" appendix, the illustration in the procedure "To Set the D/120JCT-LS and D/120JCT-Euro Card Switches" does not indicate the direction you slide the SW1 switch to set the switch to On Hook. When the board is oriented as shown in the graphic, move the switch to the left to set it to On Hook.
The following links go to the applicable version of the "Voice Cards and PIMG Units" appendix, depending on the Cisco Unity configuration:
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Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation
The "Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation" appendix does not include installation procedures for all of the software installed by the Cisco Unity System Preparation Assistant for Cisco Unity 4.2.
If you are using the appendix instead of the Cisco Unity System Preparation Assistant to install required software, ignore the procedure for installing SQL Server 2000 Service Pack 3a or MSDE 2000 Service Pack 3a.
Instead, install SQL Server 2000 Service Pack 4 or MSDE 2000 Service Pack 4.
In addition, install the following software:
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The following links go to the applicable version of the "Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation" appendix, depending on the Cisco Unity configuration:
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