Installation Guide for Cisco Unity Unified Messaging with Microsoft Exchange 2003/2000 (With Failover Configured), Release 4.0(5) and Later
Installing the Operating System

Table Of Contents

Installing the Operating System

Configuring the RAID Arrays

Using the Cisco-Provided Array-Configuration Utility

Using the Manufacturer-Provided Array-Configuration Utility

Installing Windows Server 2003 or Windows 2000 Server

Windows Server 2003: Using the Manufacturer's Guided System-Setup Utility and a Retail Windows Server 2003 Disc

Windows 2000 Server: Using the Cisco Unity Platform Configuration Discs

Windows 2000 Server: Using the Manufacturer's Guided System-Setup Utility and a Retail Windows 2000 Server Disc

Enabling Windows Terminal Services (Windows Server 2003 Only)

Setting Up the Logical Drives


Installing the Operating System


In this chapter, you do the following tasks in the order listed:

1. If the system is using RAID: Configure the RAID arrays. See the "Configuring the RAID Arrays" section.

2. Install Windows Server 2003 or Windows 2000 Server. See the "Installing Windows Server 2003 or Windows 2000 Server" section.

3. If the system is running Windows Server 2003: Enable Windows Terminal Services. See the "Enabling Windows Terminal Services (Windows Server 2003 Only)" section.

4. If the Cisco Unity server was not purchased from Cisco or if the system is running Windows Server 2003: Set up the logical drives according to the storage configuration requirements for the platform. See the "Setting Up the Logical Drives" section.

(Note that a Cisco Unity server purchased from Cisco to run Windows 2000 Server was shipped with Platform Configuration discs that automatically set up the logical drives when the discs were used to install Windows 2000 in Task 2.)

When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing Cisco Unity," to continue installing the Cisco Unity system correctly.


Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other Cisco Unity documentation. Follow the documentation for a successful installation.


Configuring the RAID Arrays


Note If the system is not using RAID, skip this section.


Do this section only if the system is using hardware-based RAID. (Software-based RAID is not supported.)

To configure the arrays, you group the physical disks into logical disks and assign a RAID type to each logical disk. The procedure you use to configure the arrays depends on whether the Cisco Unity server was purchased from Cisco:

Server
purchased
from Cisco

Use the Cisco-provided array-configuration utility. See the "Using the Cisco-Provided Array-Configuration Utility" section.

Note We recommend that you use the Cisco-provided array-configuration utility that appears on the Cisco Unity Platform and RAID Configuration Disc even if you install the operating system by using the manufacturer's guided system-setup utility and a retail Windows disc. The array-configuration utility automatically configures the arrays as recommended for each server and can save a substantial amount of time over manually configuring the arrays by using the array-configuration utility available on the manufacturer disc.

Server
not purchased
from Cisco

Use the array-configuration utility available on the manufacturer disc that is shipped with the Cisco Unity server. See the "Using the Manufacturer-Provided Array-Configuration Utility" section.


Using the Cisco-Provided Array-Configuration Utility

A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility for automatically configuring the arrays. Do one of the following two procedures, depending on the platform: Hewlett-Packard or IBM.

Hewlett-Packard: To Configure the RAID Arrays by Using the Cisco-Provided Utility


Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform and RAID Configuration Disc (HP) CD 1 in the CD-ROM drive.

Step 2 When the main menu appears, press <F1>.

Step 3 Follow the on-screen prompts. When the utility has completed, the main menu reappears.


Caution Do not press any keys while the BIOS screen is displayed. If you interrupt the utility, you will have to start over.

IBM: To Configure the RAID Arrays by Using the Cisco-Provided Utility


Step 1 Start the Cisco Unity server, and insert the Cisco Unity RAID Configuration Disc (IBM) in the CD-ROM drive.

Step 2 Select the server type. The options may combine the following information:

Server model.

Number of physical disks installed in the server.

Size, in gigabytes, of the largest physical disks.

Step 3 Press Enter.

Step 4 Follow the on-screen prompts.


Using the Manufacturer-Provided Array-Configuration Utility

The server manufacturer provides a disc that contains utilities for several setup tasks, including configuring RAID arrays. Use the disc to configure the arrays when the Cisco Unity server was not purchased from Cisco.

The following discs are provided by server manufacturers:

Hewlett-Packard

Hewlett-Packard SmartStart

IBM

IBM ServerGuide


The following procedure contains only general steps. For detailed instructions on using a specific array-configuration utility, refer to the manufacturer documentation.

To Configure the RAID Arrays by Using the Manufacturer-Provided Utility


Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive.

Step 2 On the main menu, select the array-configuration utility.

Step 3 For each logical disk needed, group physical disks of the same make and model, and assign a RAID type.

For information on the recommended RAID configuration for the server, refer to the Cisco Unity Supported Platforms List, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

Step 4 Follow the manufacturer instructions to complete the configuration.


Installing Windows Server 2003 or Windows 2000 Server

If you are installing Windows Server 2003, you must use the manufacturer's guided system-setup utility and a retail Windows Server 2003 disc in the desired language. Cisco Unity Platform Configuration discs with Windows Server 2003 are not available, and Windows Server 2003 is not available when you purchase a Cisco Unity server from Cisco. See the "Windows Server 2003: Using the Manufacturer's Guided System-Setup Utility and a Retail Windows Server 2003 Disc" section.


Caution If you install Windows Server 2003, do not install Universal Description, Discovery, and Integration (UDDI) Services, or the Cisco Unity System Preparation Assistant will fail later in the installation process.

If you are installing Windows 2000 Server, the compact discs you use depend on whether the Cisco Unity server was purchased from Cisco and which language version of Windows 2000 Server you want to install:

Server purchased from Cisco,
and
installing the English-language version
of Windows 2000 Server

Use the Platform Configuration discs that are shipped with the Cisco Unity server. See the "Windows 2000 Server: Using the Cisco Unity Platform Configuration Discs" section.

Server not purchased from Cisco,
or
installing a localized version
of Windows 2000 Server

Use the manufacturer's guided system-setup utility and a retail Windows 2000 Server disc in the desired language. See the "Windows 2000 Server: Using the Manufacturer's Guided System-Setup Utility and a Retail Windows 2000 Server Disc" section.


Windows Server 2003: Using the Manufacturer's Guided System-Setup Utility and a Retail Windows Server 2003 Disc

The server manufacturer provides a disc that contains utilities for several setup tasks, including guiding the installation of Windows 2003 Server from a retail disc. Always use the manufacturer's guided system-setup utility to install Windows Server 2003. This ensures that the operating system and the drivers are installed and configured correctly.


Note Cisco Unity Platform Configuration discs are not available for Windows Server 2003.


The following discs are provided by server manufacturers:

Hewlett-Packard

Hewlett-Packard SmartStart

IBM

IBM ServerGuide



Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and updates recommended for use with Cisco Unity. The Cisco Unity installation guide alerts you when to install the service packs and updates, and when to connect to the network later in the installation process.

To Install Windows Server 2003 by Using the Manufacturer's Guided System-Setup Utility and a Retail Windows 2003 Disc


Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive.

Step 2 Follow the on-screen prompts to install Windows Server 2003 from a retail disc.

You may be prompted to configure the RAID arrays. Note the following considerations:

If the arrays have already been configured, do not change the configuration.

If the arrays have not been configured, follow the prompts to configure them. Refer to the manufacturer documentation.

Step 3 When applicable, make the following choices:

Specify a partition size of 8 GB for the operating system.

If you are installing Windows Server 2003 on the same partition where an operating system is already installed, select and delete that partition.

Format the operating system partition by using the NTFS file system.

For regional settings, select a locale in the Your Locale (Location) list. The locale you select must match one of the languages that you will install for Cisco Unity. Note that the Cisco Unity installation always installs English (United States).

For a list of supported languages, refer to Cisco Unity 4.0 System Requirements and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/40_sysrq.htm.


Caution If the locale you specify when you install Windows Server 2003 does not match any of the installed Cisco Unity languages, Cisco Unity will log errors in the event log and may stop taking calls. The locale you select here must match the Cisco Unity language exactly. For example, if you choose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco Unity languages. Installing the Cisco Unity language English (Australia) will not work.

Specify Per Seat for the licensing mode.

When you enter a name (netBIOS name) for the Cisco Unity server:

Use a name that is 15 characters or fewer in length.

Use only alphabetical characters A to Z and a to z, numerical characters 0 to 9, and hyphens (-).


Caution Using other characters in the server name is not supported by DNS.

Do not join a domain. Instead, specify a workgroup. The Cisco Unity installation guide alerts you when to connect to the network and when to join a domain later in the installation process.


Windows 2000 Server: Using the Cisco Unity Platform Configuration Discs

A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility to install Windows 2000 Server by restoring an image that is customized for the platform. The image includes the required Windows 2000 Server components, subcomponents, and service packs (for example, Internet Information Services, Terminal Services, and the required Windows 2000 Server service pack).

Installing Windows 2000 Server by using the Cisco Unity Platform Configuration discs reduces the Cisco Unity system installation time and ensures that the required operating system and components, drivers, and service packs are installed and configured correctly. In addition, the logical drives are automatically set up.


Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and updates recommended for use with Cisco Unity. The Cisco Unity installation guide alerts you when to install the service packs and updates, and when to connect to the network later in the installation process.

Do one of the following two procedures, depending on the platform: Hewlett-Packard or IBM.

Hewlett-Packard: To Install Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs


Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform and RAID Configuration Disc (HP) CD 1 in the CD-ROM drive.

Step 2 When the main menu appears, press <F2>.

Step 3 Follow the on-screen prompts until you are prompted to remove the disc from the drive.

Step 4 Remove CD 1, and insert Cisco Unity Platform and RAID Configuration Disc (HP) CD 2 in the CD-ROM drive.

Step 5 Follow the on-screen prompts until you are prompted to select a licensing mode.

Step 6 Click Per Seat, and click Next.

Step 7 Enter a name for the Cisco Unity server (netBIOS name). Use only alphabetical characters A to Z and a to z, numerical characters 0 to 9, and hyphens (-).


Caution Using other characters in the server name is not supported by DNS.

The server name must be 15 characters or fewer in length.

Step 8 Specify and confirm a password, then click Next.

Step 9 Follow the on-screen prompts until the Network Settings dialog box appears.

Step 10 Click Typical Settings, and click Next.

Step 11 In the Workgroup or Computer Domain dialog box, click No, This Computer Is Not on a Network, or Is on a Network Without a Domain.

If the Workgroup or Computer Domain dialog box is empty, enter a workgroup name. The name you enter now is not important. You will join a domain or make the Cisco Unity server a domain controller in a later procedure, so the Cisco Unity server will no longer be in a workgroup.

Step 12 Click Next.

Step 13 Follow the on-screen prompts to complete the installation.

Step 14 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server Later, and click Next.

Step 15 Uncheck the Show This Screen at Startup check box, and close the window.


IBM: To Install Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs


Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform Configuration Disc (IBM) CD 1 in the CD-ROM drive.

Step 2 When the main menu appears, press Enter to start the installation program.

Step 3 Follow the on-screen prompts until you are prompted to select a licensing mode.

Step 4 Click Per Seat, and click Next.

Step 5 Enter a name for the Cisco Unity server (netBIOS name). Use only alphabetical characters A to Z and a to z, numerical characters 0 to 9, and hyphens (-).


Caution Using other characters in the server name is not supported by DNS.

The server name must be 15 characters or fewer in length.

Step 6 Specify and confirm a password, then click Next.

Step 7 Follow the on-screen prompts until the Network Settings dialog box appears.

Step 8 Click Typical Settings, and click Next.

Step 9 In the Workgroup or Computer Domain dialog box, click No, This Computer Is Not on a Network, or Is on a Network Without a Domain.

If the Workgroup or Computer Domain box is empty, enter a workgroup name. The name you enter now is not important. You will join a domain or make the Cisco Unity server a domain controller in a later procedure, so the Cisco Unity server will no longer be in a workgroup.

Step 10 Click Next.

Step 11 Follow the on-screen prompts to complete the installation.

Step 12 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server Later, and click Next.

Step 13 Uncheck the Show This Screen at Startup check box, and close the window.


Windows 2000 Server: Using the Manufacturer's Guided System-Setup Utility and a Retail Windows 2000 Server Disc

The server manufacturer provides a disc that contains utilities for several setup tasks, including guiding the installation of Windows 2000 Server from a retail disc. Use the manufacturer disc when the Cisco Unity server was not purchased from Cisco.

The following discs are provided by server manufacturers:

Hewlett-Packard

Hewlett-Packard SmartStart

IBM

IBM ServerGuide


Installing Windows 2000 Server by using the manufacturer's guided system-setup utility ensures that the operating system and the drivers are installed and configured correctly.


Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and updates recommended for use with Cisco Unity. The Cisco Unity installation guide alerts you when to install the service packs and updates, and when to connect to the network later in the installation process.

To Install Windows 2000 Server by Using the Manufacturer's Guided System-Setup Utility and a Retail Windows 2000 Disc


Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive.

Step 2 Follow the on-screen prompts to install Windows 2000 Server from a retail disc.

You may be prompted to configure the RAID arrays. Note the following considerations:

If the arrays have already been configured, do not change the configuration.

If the arrays have not been configured, follow the prompts to configure them. Refer to the manufacturer documentation.

Step 3 When applicable, make the following choices:

Specify a partition size of 8 GB for the operating system.

If you are installing Windows 2000 Server on the same partition where an operating system is already installed, select and delete that partition.

Format the operating system partition by using the NTFS file system.

For regional settings, select a locale in the Your Locale (Location) list. The locale you select must match one of the languages that you will install for Cisco Unity. Note that the Cisco Unity installation always installs English (United States).

For a list of supported languages, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/40_sysrq.htm.


Caution If the locale you specify when you install Windows 2000 Server does not match any of the installed Cisco Unity languages, Cisco Unity will log errors in the event log and may stop taking calls. The locale you select here must match the Cisco Unity language exactly. For example, if you choose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco Unity languages. Installing the Cisco Unity language English (Australia) will not work.

Specify Per Seat for the licensing mode.

When you enter a name for the Cisco Unity server (netBIOS name), use only alphabetical characters A to Z and a to z, numerical characters 0 to 9, and hyphens (-).


Caution Using other characters in the server name is not supported by DNS.

The server name must be 15 characters or fewer in length.

Do not join a domain. Instead, specify a workgroup. The Cisco Unity installation guide alerts you when to connect to the network and when to join a domain later in the installation process.

If you are prompted to specify Windows 2000 Server components to install, select the following required components:

Internet Information Services

Message Queuing Services

Terminal Services


Note If you do not install all the required Windows 2000 Server components, subcomponents, and service packs while installing the operating system, the Cisco Unity installation guide alerts you when and how to install them later.


Step 4 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server Later.

Step 5 Uncheck the Show This Screen at Startup check box, and close the window.


Enabling Windows Terminal Services (Windows Server 2003 Only)


Note If the system is running Windows 2000 Server, skip this section.


Windows Terminal Services is installed when you install Windows Server 2003, but it is not enabled. You enable Terminal Services so Cisco TAC can access the Cisco Unity server if necessary.

To Enable Windows Terminal Services


Step 1 On the Windows Start menu, click Control Panel > System.

Step 2 In the System Properties dialog, click the Remote tab.

Step 3 Check the Allow Users to Connect Remotely to This Computer check box.

Step 4 Click OK to dismiss the Remote Sessions message box.

Step 5 Click OK to save your changes and close the System Properties dialog box.


Setting Up the Logical Drives


Note If the Cisco Unity server was purchased from Cisco and is running Windows 2000 Server, skip this section. When you installed Windows 2000 Server with the Cisco Unity Platform Configuration discs shipped with the server, the logical drives were set up automatically.


To set up a logical drive, you create an extended partition on a logical disk, then create the logical drive in the partition. Do the following procedure to set up all the drives that you identified in the "Determining the Drive Locations for Files on the Cisco Unity Server" section.

To Set Up the Logical Drives


Step 1 Log on to Windows as a member of the Administrators group.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Computer Management.

Step 3 In the console tree under Storage, click Disk Management.

Step 4 Right-click the first available unallocated region of the first available logical disk, and click Create Partition.

Typically, you will need to create one more logical drive than the number of logical disks available. After you install the operating system, the first 8 GB of the first logical disk is used for the system partition, and is given the drive letter C. You create the first extended partition by using the remaining space on the first logical disk. When you create subsequent partitions, you use the entire logical disk. If you need the same number of logical drives as the number of logical disks available, use an entire logical disk for each partition you create.

Step 5 On the Create Partition Wizard welcome screen, click Next.

Step 6 Click Extended Partition, and click Next. (Do not click Primary Partition.)

Step 7 Specify to use the remaining disk space, and click Next.

Step 8 Verify the settings, and click Finish.

Step 9 In the Disk Management utility, right-click the new partition, and click Create Logical Drive.

Step 10 On the Create Partition Wizard welcome screen, click Next.

Step 11 Click Logical Drive, and click Next.

Step 12 Specify to use the maximum disk space, and click Next.

Step 13 Assign a drive letter, and click Next.

Step 14 Specify to use the NTFS file system format, and click Next.

Step 15 Verify the settings, and click Finish.

Step 16 Repeat Step 4 through Step 15 for each logical drive that you have to create.