Table Of Contents

Finding Messages by Phone

Finding Messages by Phone

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Cisco Unity offers two ways to find messages by phone:

Message Locator

Allows you to find new and saved voice messages. When this feature is enabled by your Cisco Unity administrator, Cisco Unity prompts you to "Press 5 to find messages" from the Main menu. Using the Message Locator menu, you can find voice messages from a particular subscriber by entering the subscriber name or extension. You can also use it to find voice messages from all outside callers or messages left by callers who called from a specific number. Based on the criteria that you enter, Cisco Unity begins playing messages as they are found. Messages are presented to you in order of oldest to newest messages—regardless of whether the messages are new or saved. You cannot change the playback order for Message Locator.

Go-to-Message

Allows you to find a saved message. As you listen to your saved messages, you can use Go-to-Message to find a message by entering the message number. You can also use Go-to-Message to skip back to the previous message and to go to the next message.

This section contains procedures on using Message Locator and Go-to-Message:

•There are two procedures on using Message Locator. Do the first procedure, "To Find Messages By Using Message Locator (Standard Conversation Style)," to find messages when Cisco Unity is set up to play the standard conversation. Do the second procedure, "To Find Messages By Using Message Locator (Optional Conversation 1 Style)," when Cisco Unity is set up to play Optional Conversation 1.

•There are two procedures on using Go-to-Message. Do the third procedure in this section, "To Find Messages by Using Go-to-Message (Standard Conversation Style)," to find messages when Cisco Unity is set up to play the standard conversation. Do the fourth procedure, "To Find Messages By Using Message Locator (Optional Conversation 1 Style)," when Cisco Unity is set up to play Optional Conversation 1.

Keypad mappings for other conversation styles are documented in the "Cisco Unity Phone Menus and Shortcuts" chapter. Ask your Cisco Unity administrator which conversation style you are set up to use.

To Find Messages By Using Message Locator (Standard Conversation Style)

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Step 1 Log on to Cisco Unity.

Step 2 Press 5 to access Message Locator.

Step 3 Use the following keys to define your search.

Key	Task
1	Find voice messages from another subscriber. When prompted, use the phone keypad to either spell the subscriber name or to enter the extension of the subscriber. Press ## to switch between spelling and number entry. As applicable, you can enter a location ID and an extension to find messages from subscribers at other locations in your organization.
2	Find voice messages from all outside callers. Cisco Unity searches for any messages left by unidentified callers—including outside callers and subscribers who did not log on to Cisco Unity before calling from an external phone or from a phone that is not associated with a subscriber account (such as a conference room).
3	Find voice messages from a specific outside caller. When prompted, use the phone keypad to enter the phone number—or part of the number—of the caller, followed by #. You may have to enter country, area, city, or trunk codes first. Not all callers will have a number stored in the system. If you have trouble finding messages from a specific caller, contact your Cisco Unity administrator.

Step 4 As Cisco Unity plays a message, use the following keys to control playback as you listen to it.

Key(s)	Task	Key(s)	Task
1	Restart message	7	Rewind message
2	Save	8	Pause/Resume
3	Delete	9	Fast-forward
4	Slow playback	#	Fast-forward to end
5	Change volume1	##	Skip message, save as is
6	Fast playback

1 Not available on some systems.

Step 5 Use the following keys to manage the message after you have listened to it.

Key(s)	Task	Key(s)	Task
1	Replay message	5	Forward message
2	Save	6	Save as new (The message waiting indicator on your phone may light or remain lit.)
3	Delete	7	Rewind message
4	Reply	9	Play message properties
42	Reply to all	#	Save as is
44	Call the subscriber1

1 Not available on some systems.

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To Find Messages By Using Message Locator (Optional Conversation 1 Style)

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Step 1 Log on to Cisco Unity.

Step 2 Press 5 to access Message Locator.

Step 3 Use the following keys to define your search.

Key	Task
1	Find voice messages from another subscriber. When prompted, use the phone keypad to either spell the subscriber name or to enter the extension of the subscriber. Press ## to switch between spelling and number entry. As applicable, you can enter a location ID and an extension to find messages from subscribers at other locations in your organization.
2	Find voice messages from all outside callers. Cisco Unity searches for any messages left by unidentified callers—including outside callers and subscribers who did not log on to Cisco Unity before calling from an external phone or from a phone that is not associated with a subscriber account (such as a conference room).
3	Find voice messages from a specific outside caller. When prompted, use the phone keypad to enter the phone number—or part of the number—of the caller, followed by #. You may have to enter country, area, city, or trunk codes first. Not all callers will have a number stored in the system. If you have trouble finding messages from a specific caller, contact your Cisco Unity administrator.

Step 4 As Cisco Unity plays a message, use the following keys to control playback as you listen to it.

Key(s)	Task	Key(s)	Task
1	Rewind message	6	Fast playback
2	Pause/Resume	66	Faster playback
3	Fast-forward	7	Decrease volume1
33	Fast-forward to end	8	Reset volume1
4	Slow playback	9	Increase volume1
44	Slower playback	#	Skip message, save as is
5	Play message properties	##	Skip message, save as new (The message waiting indicator on your phone may light or remain lit.)

1 Not available on some systems.

Step 5 Use the following keys to manage the message after you have listened to it.

Key(s)	Task	Key(s)	Task
1	Skip back	82	Reply to all
4	Replay message	88	Call the subscriber1
5	Play message properties	9	Save
6	Forward message	#	Save as is
7	Delete	##	Save as new
8	Reply

1 Not available on some systems.

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To Find Messages by Using Go-to-Message (Standard Conversation Style)

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Step 1 Log on to Cisco Unity.

Step 2 Press 3 1 to hear saved messages.

Step 3 Use the following keys to select the type of messages that you want to hear. (You will not hear the Message Type menu if it is disabled in the Cisco Unity Assistant.)

Key	Task
1	Voice messages
2	E-mails1
3	Faxes2
4	Receipts3
#	All messages

1 Although the e-mail keys are available in the Message Type menu, Cisco Unity plays e-mails only for Unified Messaging subscribers who also have the text-to-speech option 2 Although the fax keys are available in the Message Type menu, Cisco Unity plays faxes only when the system is using the fax option. Note that with fax messages, Cisco Unity plays only message properties, such as the sender, date, and time. 3 Depending on how Cisco Unity is set up at your organization, you may not receive all types of receipts.

Step 4 Press 12 to find a particular message.

Step 5 When prompted, enter the message number followed by #.

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Tip To more easily use the Go-to-Message feature, turn on message counts in the Cisco Unity Assistant so that you know how many saved messages you have and can hear the message number for each message.

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Step 6 As Cisco Unity plays the message, use the following keys to control playback as you listen to it.

Key(s)	Task	Key(s)	Task
1	Restart message	6	Fast playback
14	Play previous saved message	7	Rewind message
16	Play next saved message	8	Pause/Resume
2	Save	9	Fast-forward
3	Delete	#	Fast-forward to end
4	Slow playback	##	Skip message, save as is
5	Change volume1

1 Not available on some systems.

Step 7 Use the following keys to manage the message after you have listened to it.

Key(s)	Task	Key(s)	Task
1	Replay message	44	Call the subscriber1
14	Play previous saved message	5	Forward message
16	Play next saved message	6	Save as new (The message waiting indicator on your phone may light or remain lit.)
2	Save	7	Rewind message
3	Delete	8	Deliver an e-mail or fax to fax machine1
4	Reply	9	Play message properties
42	Reply to all	#	Save as is

1 Not available on some systems.

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To Find Messages by Using Go-to-Message (Optional Conversation 1 Style)

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Step 1 Log on to Cisco Unity.

Press 3 1 to hear saved messages.

Step 2 Use the following keys to select the type of messages that you want to hear. (You will not hear the Message Type menu if it is disabled in the Cisco Unity Assistant.)

Key	Task
1	Voice messages
2	E-mails1
3	Faxes2
4	Receipts3
#	All messages

1 Although the e-mail keys are available in the Message Type menu, Cisco Unity plays e-mails only for Unified Messaging subscribers who also have the text-to-speech option 2 Although the fax keys are available in the Message Type menu, Cisco Unity plays faxes only when the system is using the fax option. Note that with fax messages, Cisco Unity plays only message properties, such as the sender, date, and time. 3 Depending on how Cisco Unity is set up at your organization, you may not receive all types of receipts.

Step 3 Press 12 to find a particular message.

Step 4 When prompted, enter the message number followed by #.

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Tip To more easily use the Go-to-Message feature, turn on message counts in the Cisco Unity Assistant so that you know how many saved messages you have and can hear the message number for each message.

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Step 5 As Cisco Unity plays the message, use the following keys to control playback as you listen to it.

Key(s)	Task	Key(s)	Task
1	Rewind message	5	Play message properties
14	Play previous saved message	6	Fast playback
16	Play next saved message	66	Faster playback
2	Pause/Resume	7	Decrease volume1
3	Fast-forward	8	Reset volume1
33	Fast-forward to end	9	Increase volume1
4	Slow playback	#	Skip message, save as is
44	Slower playback	##	Skip message, save as new (The message waiting indicator on your phone may light or remain lit.)

1 Not available on some systems.

Step 6 Use the following keys to manage the message after you have listened to it.

Key(s)	Task	Key(s)	Task
1	Skip back	7	Delete
14	Play previous saved message	8	Reply
16	Play next saved message	82	Reply to all
2	Deliver an e-mail or fax to a fax machine1	88	Call the subscriber1
4	Replay message	9	Save
5	Play message properties	#	Save as is
6	Forward message	##	Save as new

1 Not available on some systems.

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Related Topics

•Sending and Responding to Messages, page 12-1

•Deleting Messages, page 11-1

•Managing Receipts

•What You Hear When You Check Messages, page 19-1