Table Of Contents

Checking Messages

Checking Messages by Phone

Checking Messages from Your IBM Lotus Notes Inbox

Checking Messages

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With a full-featured system, you can check messages by phone and from your IBM Lotus Notes Inbox.

Once you have listened to or opened a new voice message, it is saved until you delete it. By default, Cisco Unity does not automatically delete messages once they reach a certain age. Ask your Cisco Unity administrator if Cisco Unity is set up to enforce a message-retention policy, and, if so, how long Cisco Unity stores your messages before permanently deleting them. Cisco Unity does not indicate when a message-retention policy is enforced, nor does it warn you before message are permanently deleted as a result of such a policy.

This chapter contains the following sections:

•Checking Messages by Phone

•Checking Messages from Your IBM Lotus Notes Inbox

Checking Messages by Phone

You can use Cisco Unity to check new and saved messages by phone.Depending on how Cisco Unity is set up to work with the phones in your organization, when you receive a new message, a message waiting indicator may light on your phone or you may hear a distinctive dial tone when you pick up the receiver. You can also use the Cisco Unity Assistant to set up message notification for additional devices, such as a pager or cell phone.

This section contains two procedures. Do the first procedure, "To Check Messages by Phone (Standard Conversation Style)," to check messages when Cisco Unity is set up to play the standard conversation. Do the second procedure, "To Check Messages by Phone (Optional Conversation 1 Style)," when Cisco Unity is set up to play Optional Conversation 1.

Keypad mappings for other conversation styles are documented in the "Cisco Unity Phone Menus and Shortcuts" chapter. Ask your Cisco Unity administrator which conversation style you are set up to use.

To Check Messages by Phone (Standard Conversation Style)

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Step 1 Log on to Cisco Unity. (If Cisco Unity tells you that your mailbox has exceeded its size quota, see the "Managing Your Mailbox Size" chapter for more information.)

Step 2 Press 1 to hear new messages.

Or

Press 3 to hear saved messages.

Step 3 Use the following keys to select the type of messages that you want to hear. (You will not hear the Message Type menu if it is disabled in the Cisco Unity Assistant.)

Key	Task
1	Voice messages
2	E-mails1
3	Faxes2
4	Receipts3
#	All messages

1 Although the e-mail keys are available in the Message Type menu, Cisco Unity plays e-mails only for Unified Messaging subscribers who also have the text-to-speech option 2 Although the fax keys are available in the Message Type menu, Cisco Unity plays faxes only when the system is using the fax option. Note that with fax messages, Cisco Unity plays only message properties, such as the sender, date, and time. 3 Depending on how Cisco Unity is set up at your organization, you may not receive all types of receipts.

Step 4 Use the following keys to control playback as you listen to a message.

Key(s)	Task	Key(s)	Task
1	Restart message	8	Pause/Resume
2	Save	9	Fast-forward
3	Delete	#	Fast-forward to end
4	Slow playback	##	Skip message, save as is
5	Change volume1	*	Cancel or back up
6	Fast playback	0	Help
7	Rewind message

1 Not available on some systems.

Step 5 Use the following keys to manage the message after you have listened to it.

Key(s)	Task	Key(s)	Task
1	Replay message	6	Save as new (The message waiting indicator on your phone may light or remain lit.)
2	Save	7	Rewind message
3	Delete	8	Deliver an e-mail or fax to a fax machine1 (Play original message when managing an NDR)
4	Reply (Resend original message when responding to an NDR)	9	Play message properties
42	Reply to all	#	Save as is
44	Call the subscriber1	*	Cancel or back up
5	Forward message	0	Help

1 Not available on some systems.

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To Check Messages by Phone (Optional Conversation 1 Style)

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Step 1 Log on to Cisco Unity. (If Cisco Unity tells you that your mailbox has exceeded its size quota, see the "Managing Your Mailbox Size" chapter for more information.)

Step 2 Press 1 to hear new messages.

Or

Press 3 to hear saved messages.

Step 3 Use the following keys to select the type of messages that you want to hear. (You will not hear the Message Type menu if it is disabled in the Cisco Unity Assistant.)

Key	Task
1	Voice messages
2	E-mails1
3	Faxes2
4	Receipts3
#	All messages

1 Although the e-mail keys are available in the Message Type menu, Cisco Unity plays e-mails only for Unified Messaging subscribers who also have the text-to-speech option 2 Although the fax keys are available in the Message Type menu, Cisco Unity plays faxes only when the system is using the fax option. Note that with fax messages, Cisco Unity plays only message properties, such as the sender, date, and time. 3 Depending on how Cisco Unity is set up at your organization, you may not receive all types of receipts.

Step 4 Use the following keys to control playback as you listen to a message.

Key(s)	Task	Key(s)	Task
1	Rewind message	66	Faster playback
2	Pause/Resume	7	Decrease volume1
3	Fast-forward	8	Reset volume1
33	Fast-forward to end	9	Increase volume1
4	Slow playback	#	Skip message, save as is
44	Slower playback	##	Skip message, save as new (The message waiting indicator on your phone may light or remain lit.)
5	Play message properties	*	Cancel or back up
6	Fast playback	0	Help

1 Not available on some systems.

Step 5 Use the following keys to manage the message after you have listened to it.

Key(s)	Task	Key(s)	Task
1	Skip back	82	Reply to all
2	Deliver an e-mail or fax to fax machine1 (Play original message when managing an NDR)	88	Call the subscriber1
4	Replay message	9	Save
5	Play message properties	#	Save as is
6	Forward message	##	Save as new
7	Delete	*	Cancel or back up
8	Reply (Resend original message when responding to an NDR)	0	Help

1 Not available on some systems.

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Related Topics

•Sending and Responding to Messages, page 12-1

•Deleting Messages, page 11-1

•Managing Receipts

•Finding Messages by Phone, page 10-1

•What You Hear When You Check Messages, page 18-1

•Changing Message Notification Settings, page 19-1

Checking Messages from Your IBM Lotus Notes Inbox

As a Unified Messaging subscriber, you can check voice, fax (if you have the fax option), receipts, and e-mail messages from your IBM Lotus Notes Inbox.

When you listen to new messages by using IBM Lotus Notes with DUC for Cisco, Cisco Unity relies on the Domino server to determine whether you have listened to new messages. As a result, when you work with IBM Lotus Notes off line, you will notice that message waiting indicators (MWIs) on your phone do not turn off in a timely manner. Once IBM Lotus Notes replicates with the Domino server, however, the MWI will be turned off.

For additional information and a procedure on checking messages from your IBM Lotus Notes Inbox, refer to IBM Lotus Notes Help.