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Table Of Contents
Overview: Internet Subscribers
Task List: Setting Up Internet Subscribers
Procedures for Setting Up Internet Subscribers
Customizing the Primary Location
Setting the Addressing, Directory Handler, and Automated Attendant Search Scopes
Setting the Addressing Search Scope
Setting the Directory Handler Search Scope
Setting the Automated Attendant Search Scope
Creating Internet Subscriber Accounts
Before Creating Internet Subscriber Accounts
Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts
Using the Cisco Unity Administrator to Create Internet Subscriber Accounts
After Creating Internet Subscriber Accounts
Internet Subscriber Concepts and Definitions
Subscriber Experience with Internet Subscribers
Internet Subscribers
Overview: Internet Subscribers
By creating Internet subscriber accounts, you enable Cisco Unity subscribers to send voice messages to recipients whose computers are connected to the Internet. Messages are sent over the Internet or any TCP/IP network via the Simple Mail Transfer Protocol (SMTP). The recipient receives a voice message as an e-mail with a WAV attachment.
If Cisco Unity is connected to a networked phone system, calls can be transferred from the auto attendant or the Cisco Unity directory assistance to the phone of the Internet subscriber. (With a networked phone system, subscribers dial an extension without having to dial a trunk access code or prefix when calling someone who is at another location on the phone network.)
In this chapter, you will find procedures for creating Internet subscribers, followed by detailed discussions of the concepts and terminology you need to understand. See the following sections:
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Task List: Setting Up Internet Subscribers—This task list provides a high-level view of all of the tasks you need to complete, and the order in which they should be completed.
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Task List: Setting Up Internet Subscribers
Use this task list to set up Cisco Unity for using Internet subscribers. The cross-references take you to detailed procedures for the setup.
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Procedures for Setting Up Internet Subscribers
This section contains all of the procedures necessary to set up Cisco Unity for use with Internet subscribers.
Customizing the Primary Location
Even if you have only one Cisco Unity server, it is good practice to customize the primary location.
Carefully consider the Dial ID that you will assign to the primary location, particularly if your organization has multiple Cisco Unity servers networked together. See the "Guidelines for Assigning Dial IDs and Extensions" section on page 4-2 for detailed information about choosing a Dial ID.
To Customize the Primary Location
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Note that the dialing domain name is case sensitive and must be entered exactly the same on all of the servers. To ensure that all servers are correctly added to the same dialing domain, enter the dialing domain name on one Cisco Unity server and wait for the name to replicate to the other Cisco Unity servers. By doing so, you also confirm that replication is working correctly among the servers. The time that it takes for the primary location data from other Cisco Unity servers to be reflected on the local server depends on your network configuration and replication schedule.
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Setting the Addressing, Directory Handler, and Automated Attendant Search Scopes
In installations with multiple Cisco Unity servers networked together such that they monitor the same address book, set the addressing search options on all Cisco Unity servers.
Do the following procedures to set up the addressing, directory handler, and automated attendant search scopes.
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In Cisco Unity 4.0(3) and later, the automated attendant search scope must be set to search the dialing domain in order for identified subscriber messaging to work.
Setting the Addressing Search Scope
For detailed information about the addressing search options, see the "Primary Location Addressing Option Settings" section on page 4-4.
To Set the Addressing Search Scope
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To allow subscribers created on the local Cisco Unity server to address messages to subscribers on other Cisco Unity servers that access the same directory, select Dialing Domain or Global Directory, as applicable.
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Setting the Directory Handler Search Scope
For detailed information refer to the "Directory Handler Search Options Settings" section in the "Directory Handler Settings" chapter of the Cisco Unity System Administration Guide. (The Cisco Unity System Administration Guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/dom/index.htm.)
To Set the Directory Handler Search Scope
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Setting the Automated Attendant Search Scope
By default, outside callers who reach the opening greeting for your organization can be transferred only to subscribers associated with the local Cisco Unity server. If you want to set up the automated attendant so that callers can be transferred to subscribers associated with other Cisco Unity servers in the same dialing domain, change a registry setting as described in the following procedure.
To Set the Automated Attendant Search Scope
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You do not need to restart Cisco Unity to enable the change.
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Creating Internet Subscriber Accounts
You can create Internet subscriber accounts by using the Cisco Unity Bulk Import wizard or the Cisco Unity Administrator. See the following sections:
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Before Creating Internet Subscriber Accounts
This section lists—in order—the issues that you must consider before creating Internet subscriber accounts.
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If you are unsure whether the account that you are using has sufficient rights and permissions to create Internet subscribers, or whether Cisco Unity is properly configured to work with your message store, use the following procedure to run the SysCheck diagnostic tool.
To Check Cisco Unity Setup and Permissions by Using the Cisco Unity SysCheck Tool
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A class of service (COS) defines limits and permissions for subscribers who use Cisco Unity. For example, a COS dictates the maximum length of subscriber messages and greetings. Although most COS settings are not applicable to Internet subscribers, they still must be members of a COS. In the Cisco Unity Administrator, a COS is specified in each subscriber template; thus, a subscriber is assigned to the COS that is specified in the template upon which the Internet subscriber account is based. Cisco Unity includes predefined classes of service, which you can modify. You can also create new classes of service. For details, refer to the "Class of Service Settings" chapter in the Cisco Unity System Administration Guide.
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Each COS specifies a restriction table for call transfers, one for message notification, and one for fax deliveries. Cisco Unity applies the restriction table associated with the COS of a subscriber, and displays an error message if the phone number is not allowed. Cisco Unity comes with predefined restriction tables, which you can modify.
Although most restriction table settings do not apply to Internet subscribers because they cannot log on to Cisco Unity or use the Cisco Personal Communications Assistant (PCA), administrators can enter call transfer numbers for Internet subscribers. For security purposes, you should modify the restriction table used for transfers in the COS to which Internet subscribers belong, as necessary. For details, refer to the "Restriction Tables" chapter in the Cisco Unity System Administration Guide.
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Public distribution lists are used to send voice messages to multiple subscribers at the same time. Cisco Unity assigns new subscribers to the public distribution lists that are specified in the template on which the Internet subscriber account is based. For details, refer to the "Public Distribution List Settings" chapter in the Cisco Unity System Administration Guide.
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In the Cisco Unity Administrator, you can specify settings for a group of Internet subscribers by using a subscriber template. Subscriber templates contain settings that are applicable for subscribers of a particular type, such as a department. The settings from the template you choose are applied to Internet subscriber accounts as they are created. Cisco Unity comes with a default subscriber template, which you can modify, and you can create an unlimited number of additional templates. For more details, refer to the "Subscriber Template Settings" chapter in the Cisco Unity System Administration Guide.
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If you use the Cisco Unity Administrator to create a Internet subscriber account, confirm that the address book(s) listed on the System > Configuration > Subscriber Address Books page in the Cisco Unity Administrator contain the user data that you want to import when you create the Internet subscriber account. If necessary, you can add another address book to the System > Configuration > Subscriber Address Books page. For details, refer to the "System Settings" chapter in the Cisco Unity System Administration Guide.
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Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts
The Cisco Unity Bulk Import wizard allows you to create multiple Internet subscriber accounts at once by importing user data contained in a comma-separated value (CSV) file. CSV is a common text file format for moving data from one data store to another. As long as the user data contained in the CSV file is formatted correctly, you can use it to create Internet subscribers with existing Domino Person Documents.
In Cisco Unity 4.0(3) and later, the Cisco Unity Bulk Import wizard also allows you to create multiple Internet subscriber accounts at once by importing user data directly from the Domino directory. To do so, see the procedure "To Create Internet Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard." Otherwise, use the following procedure to prepare your CSV file. Refer to the Cisco Unity Bulk Import wizard online Help to find additional information about using the wizard to create Internet subscriber accounts, or about the required and optional column headers for your CSV file.
To Prepare a CSV File for Creating Internet Subscriber Accounts
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As a best practice, do not include more than 7,500 records in a single CSV file, as you may encounter unexpected results when the Cisco Unity Bulk Import wizard imports the data.
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For example, the columns of data in this sample are sorted so that the last name of the user is followed by the first name, and then by the remote address and the short name:
Abade,Alex,SMTP:aabade@cisco.com,aabade
Bader,Kelly,SMTP:kbader@cisco.com,kbader
Campbell,Terry,SMTP:tcampbell@cisco.com,tcampbell
Cho,Li,SMTP:lcho@cisco.com,lchoStep 5
LAST_NAME,FIRST_NAME,REMOTE_ADDRESS,SHORT_NAME
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To Create Internet Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard
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To learn more about the options presented in the dialog boxes that appear as the wizard proceeds, click Help.
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If you had no import errors, or if all errors have now been corrected, see the "After Creating Internet Subscriber Accounts" section.
Correcting Import Errors
The error log file contains data that the Cisco Unity Bulk Import wizard could not import. The Cisco Unity Bulk Import wizard reports the first error it detects in any user mailbox or row in a CSV file. Once you correct that error, the wizard may detect additional errors in the same mailbox or row when the data is imported again. Thus, you may need to repeat the correction process—running the Cisco Unity Bulk Import wizard and correcting an error—several times to find and correct all errors.
The output log file contains all the records that were not imported. You can save it as a CSV file, and use it when you run the Cisco Unity Bulk Import wizard again. Note that each time you run the Cisco Unity Bulk Import wizard, the error and output log files are overwritten (unless you specify new names for the files).
To correct import errors, use one of the following procedures: "To Correct Errors That Occurred When Importing Data from a CSV File," or "To Correct Errors That Occurred When Importing Data from the Message Store."
To Correct Errors That Occurred When Importing Data from a CSV File
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To Correct Errors That Occurred When Importing Data from the Message Store
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Using the Cisco Unity Administrator to Create Internet Subscriber Accounts
By using the Cisco Unity Administrator, you can create an Internet subscriber account by importing existing user data from Domino. Use the following procedure to create an Internet subscriber account.
To Create an Internet Subscriber Account by Importing Existing User Data
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If the address book that you want to use is not listed, go to the System > Configuration > Subscriber Address Books page and add a different address book.
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After Creating Internet Subscriber Accounts
After creating Internet subscriber accounts, consider the following:
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When you want to modify settings for multiple subscribers at once, you can (re)run the Cisco Unity Bulk Import wizard. To learn more, refer to the Cisco Unity Bulk Import wizard online Help.
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Internet Subscriber Concepts and Definitions
Internet subscribers are Cisco Unity subscribers who do not have mailboxes on the Domino network. Instead, messages for Internet subscribers are sent to an e-mail address that you specify when you create the Internet subscriber account. The recipient receives voice messages as e-mails with attached WAV files.
In Domino, Internet subscribers are represented as person documents without a mailbox. You create and manage Internet subscriber accounts in much the same way that you do regular subscriber accounts. For example, a subscriber template is used when the Internet subscriber accounts are created, and you can adjust the call transfer settings for Internet subscriber accounts as needed.
Extensions are optional for Internet subscribers whereas they are mandatory for regular subscribers. If an Internet subscriber has not been assigned an extension, subscribers can address messages to that Internet subscriber only in spelled-name mode.
If you have specified extensions for the Internet subscribers, both unidentified callers and subscribers can dial the extension for the Internet subscriber, listen to the greeting of the Internet subscriber, and leave a message. If Cisco Unity is integrated with a networked phone system, outside callers can be transferred to the extension of the Internet subscriber.
Other than receiving messages (and possibly calls), Internet subscribers do not have access to other Cisco Unity features, and some sections of the Cisco Unity Administrator are disabled for Internet subscribers. Internet subscribers:
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Subscriber Experience with Internet Subscribers
Provided that Internet subscribers have extensions, are listed in the phone directory, and have had voice names and greetings recorded for them:
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Extensions are optional for Internet subscribers whereas they are mandatory for regular subscribers. If an Internet subscriber has not been assigned an extension:
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Deleting Internet Subscribers
Each Internet subscriber is associated with a Domino person document without a mailbox. After deleting the Internet subscribers in the Cisco Unity Administrator, you will need to delete the associated person document in the Domino Administrator.
