Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
access code, missing for external line8-6
account, locked10-5
ActiveAssistant. See Cisco Unity Assistant
AGC6-9
Application logs, finding errors10-2
audio not transmitted9-1
audio quality6-1
automatic gain control6-9
B
browser error messages10-3
busy ports notification10-5
C
callers hear reorder tone or dead air space3-3
calls
disconnected5-4
internal, not answered3-5
none answered3-1
some answered3-5
call transfers, transferred to incorrect greeting4-1
Call Viewer utility, about12-10
Cisco CallManager integration
diagnostic test setup1-1
multimedia sound system problems13-6
subscriber transfer problems4-3
Cisco CallManager phone system, DTMF signal problems13-2
Cisco Personal Communications Assistant, access problems13-5
Cisco TAC, reporting problems to1-3
Cisco Unity
services definition tableA-1
tray icon missing13-7
Cisco Unity Administrator, access problems13-7
Cisco Unity Assistant
access problems13-6
missing or unusable pages13-4
class of service
license limit reached10-4
logon access denied10-3
codecs, changing6-6
comfort noise6-12
COM ports
disabling device detection3-3
viewing assignments3-2
confirming
phone system settings3-2
ports, number of3-8
conversation errors10-5
D
data packets, viewing12-1
dead air space, callers hear3-3
delayed messages, causes of5-1
diagnostics test setup1-1
Diagnostic Tool12-11
Dialogic
automatic gain control6-11
quiet parameter, changing5-3
single-line test setup1-2
traces, obtaining2-4
dial tone present at end of message5-4
directory handler missing subscribers13-6
disabling
COM ports3-2
detection of devices on COM ports3-3
diagnostic logs12-11
disconnected calls5-4
distribution list missing subscribers13-6
Dr. Watson logs, obtaining2-2
DTMF
duration and delay settings, comparing13-4
phone signal problems (circuit-switched phone systems)13-3
phone signal problems (Cisco CallManager)13-2
testing on feature-set phones13-3
testing on operator console13-3
dual network interface card configuration9-2
E
e-mail
attachments, fax problems11-1
Text to Speech problems10-6
error messages
browser10-3
e-mail and voice10-5
startup10-1
Windows10-3
errors, finding in Application and System Event logs10-2
Event log traces, obtaining2-2
Example Subscriber, using as test subscriber1-1
external lines
access code missing8-6
use in message notification8-5
F
fax
delivery problems11-2
e-mail attachment, problems11-1
forwarded11-2
verifying subscriber settings11-1
feature set phones, DTMF signal problems13-3
forward timer, out of synch4-2
G
G.729 enabled registry setting6-6
gain control6-9
greetings
call transfer problems4-1
volume6-1
wrong greeting plays4-3
H
hacker attack, recovery from13-4, 13-7
hunt groups
confirming programming without Cisco Unity failover3-6
programming errors3-6
I
Integration Monitor
correcting display problems12-5
display options table12-3
field value table12-3
frequently asked questions12-4
utility, about12-1
integrations
call transfer problems4-1
internal calls, not answered3-5
test setup, single-line1-2
integrations, continued
verifying settings (Cisco CallManager)4-3
L
Learn Tones
process failure, troubleshooting12-10
running5-4
switch configuration file location12-7
tone definitions12-6
utility, about12-6
Libra TSP traces, obtaining2-4
licensing problems3-8
log files
and traces2-1
creating12-11
LPT1 port settings, changing10-3
M
macro traces12-11
median volume setting6-11
message notifications
access code errors8-6
device problems8-6
dual integration settings, correcting8-7
Exchange fails to deliver messages9-1
external numbers, no calls made8-5
port setup8-2
setup, testing8-3
slow for multiple subscribers8-1
slow for single subscriber8-3
subscriber errors8-4
testing devices8-7
message playback volume6-1
messages
delayed5-1
disappearing5-2
notifications, types that trigger8-6
playback volume problems6-1
recording cuts off5-3
messaging waiting indicators (MWIs)
about7-1to 7-4
troubleshooting7-4to 7-11
micro traces diagnostic tool12-11
Miu diagnostics2-2
multimedia sound system problems13-6
MWIs. See message waiting indicators
N
network interface card (NIC)9-1
O
opening greeting
caller hears in error (Cisco CallManager integration)4-3
caller hears instead of personal options13-2
P
packets, viewing values12-1
PCA. See Cisco Personal Communications Assistant
phone system
line not working3-9
packets, viewing12-1
programming, confirming (Ericsson MD-110)4-3
settings, confirming3-2
port configuration
confirming3-8
disabled or set incorrectly3-8
licensing does not match3-8
message notification problems8-2
ports
all ports busy notification10-5
assigned incorrectly3-2
ports, continued
calls misdirected3-8
calls sent to port that is not set to answer8-2
confirming number3-8
disabled or enabled3-8
hanging due to misconfiguration8-2
Q
quiet parameter, Dialogic voice card5-3
R
Registry, using to enable ports3-9
reorder tone
callers hear3-3
hearing, at end of message5-4
hearing, when answering call4-3
repeat notifications8-4
restart notifications8-4
ring signal, testing3-5
rings to wait, setting4-3
routing rules, testing3-7
S
services, Cisco UnityA-1
service startup settings, checking10-2
Set Record Format utility6-6
Set Volume utility6-2
single-line tests, setup1-2
Skinny TSP traces, obtaining2-5
startup problems
browser error messages10-3
error messages10-1
Status Monitor
accessing after upgrade10-4
access problems13-7
missing or unusable pages13-7
subscribers
conversation problems13-2
create user error9-1
missing from directory handler13-6
missing from distribution list13-6
supervised transfers, confirming settings4-2
Switch.ini version, locating1-5
System Event logs, finding errors10-2
system event notifications10-6
T
test extensions, setting up1-1
testing
DTMF signals on feature-set phones13-3
DTMF signals on operator console13-3
hunt group programming (non-IP phone systems)3-6
routing rules3-7
touchtones, no response to13-2
traces
macro12-11
micro12-11
TSP2-4
TSP version number, locating1-5
U
Universal Dialogic Diagnostics utility12-15
utilities
Advanced Settings Tool12-13
AudioStat6-13
Call Viewer12-10
CAP Ripper6-14
Cisco Unity Diagnostic Tool12-11
Integration Monitor12-1
Learn Tones12-6
RTP Parser6-15
utilities, continued
Set Record Format6-6
Set Volume6-2
Universal Dialogic Diagnostics12-15
Wave Gain6-8
V
verifying
fax settings, subscriber11-1
integration settings, Cisco CallManager4-3
virus, recovery from13-4, 13-7
voice cards
Dialogic, testing with UDD utility12-15
problems, isolating3-9
voice not transmitted9-1
voice server
hard disk almost full errors10-6
restarting10-7
volume, greetings and voice names6-1
W
Wave Gain utility6-8
web pages missing or unusable13-4, 13-7