Table Of Contents

Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation

Problems with the Cisco Unified MeetingPlace Web Conferencing Installation

What to Do First

Checking the Cisco MCS Operating System Release

Locating the Software Download Page on Cisco.com

Obtaining Additional Assistance

Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections

Resolving HTTP Connection Problems

Resolving HTTPS Connection Problems

Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation

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This chapter explains how to troubleshoot common problems that can occur when installing Cisco Unified MeetingPlace Web Conferencing.

Topics in this section include:

•Problems with the Cisco Unified MeetingPlace Web Conferencing Installation

•Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections

Problems with the Cisco Unified MeetingPlace Web Conferencing Installation

Topics in this section include:

•What to Do First

•Checking the Cisco MCS Operating System Release

•Locating the Software Download Page on Cisco.com

•Obtaining Additional Assistance

What to Do First

If the web server is not working properly, try the following troubleshooting steps:

1. Restart the Cisco Unified MeetingPlace Web Conferencing services.

a. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services.

b. Right-click Cisco MeetingPlace Web Conferencing and choose Start.

c. If you stopped any other gateway services, restart them by right-clicking the appropriate service and choosing Start.

d. Close the Services control panel.

2. If the server is still not working properly, reboot the server.

3. If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing installer again in Repair mode.

4. If the server is still not working properly, collect the following installation logs and contact your Cisco support representative. Cisco Unified MeetingPlace Web Conferencing installation logs are in C:\WINNT\.

–mpwebstp.log

–mpwebstp-jvm.log

–mpwebstp-sql.log

–mpwebstp-sqlsp3.log

Checking the Cisco MCS Operating System Release

You must have the Cisco MCS OS installed on a Cisco MCS before attempting to install Cisco Unified MeetingPlace Web Conferencing. To check the release of your Cisco MCS operating system, complete the following.

Before You Begin

To find out what release of the Cisco MCS operating system you are required to have, see the Release Notes for your release of Cisco Unified MeetingPlace Web Conferencing.

Procedure

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Step 1 From Start > Settings, choose Control Panel.

Step 2 From the Help menu, choose About Windows and confirm the release of your operating system.

Step 3 Click OK.

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Locating the Software Download Page on Cisco.com

Procedure

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Step 1 Open your web browser to www.cisco.com and click Log In. Log in by using your Cisco.com user name and password.

Step 2 Click Technical Support > Downloads.

Step 3 From the Software Center page, locate the "Related Tools" section in the lower right. Click Software News.

Step 4 From the Software News page, scroll down to the "New Voice Software now available on Cisco.com" section. Click win-OS-Upgrade-K9 2000-2-6sr1.exe or a later release.

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Obtaining Additional Assistance

If there is a problem with a Windows service or the web server loses its connection, go to the drive:\Program Files\Cisco Systems\MPWeb\datasvc directory and run dcdiags.bat as soon as possible to generate a server log. All diagnostic information is stored under \Cisco Systems\MPWeb\Diagnostics.

Zip these files, along with the meeting information, such as the start time, time of connection loss, browser versions and so on, and send them to your Cisco support representative for additional assistance.

Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections

The web server must be able to connect to itself using the hostname you configured on the Web Server administrative page. This is also the hostname end-users use to connect to this web server.

Connection problems are most likely because of firewall-related configurations. Following are steps to troubleshoot and correct the problem.

Topics in this section include:

•Resolving HTTP Connection Problems

•Resolving HTTPS Connection Problems

Resolving HTTP Connection Problems

The following example assumes the web server's hostname as hostname.domain.com.

Procedure

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Step 1 From the web server, use a web browser to connect to http://hostname.domain.com.

Step 2 If you receive an error message, add the following line to the C:\WINNT\System32\drivers\etc\hosts file:

127.0.0.1 hostname.domain.com

Remember to replace your web server's actual FQDN for hostname.domain.com.

Step 3 Try to connect to http://hostname.domain.com again.

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Resolving HTTPS Connection Problems

Complete the following steps if the web server only allows HTTPS traffic. The following example assumes the web server's hostname as hostname.domain.com.

Procedure

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Step 1 From the web server, use a web browser to connect to https://hostname.domain.com.

Step 2 If any security warning dialog boxes appear, configure SSL to not show these dialog boxes. For detailed information, see Microsoft Knowledge Base Articles 813618 and 257873 on the Microsoft website.

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