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First Published: October 28, 2012
Last Updated: August 09, 2017
Accessibility Features for the Cisco Unified IP Phone 7900 Series
This document contains information about the accessibility features that are standard typically on Cisco Unified IP Phone 7900 Series. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.
In this document, the term phone support pages refers to the web pages that users can access to set up certain features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.
For additional information, see the phone user guides, located here: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7900-series/productsuser-guide-list.html
Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: http://www.cisco.com/go/accessibility
Hearing-Impaired Accessibility Features
This section describes the Cisco Unified IP Phone accessibility features for the hearing impaired.
The following figure shows the locations of these accessibility features on the IP Phone. The table that follows the figure describes the features.
Figure 1. Cisco Unified IP Phone Accessibility Features for the Hearing Impaired - Cisco Unified IP Phone 7965 ShownVision-Impaired and Blind Accessibility Features
This section describes the Cisco Unified IP Phone accessibility features for vision-impaired and blind users.
The following figure shows the location of these features. The table following the figure describes the features. For more information, see the user guide applicable to your Cisco Unified IP Phone.
Figure 2. Accessibility Features for the Vision Impaired and Blind - Cisco Unified IP Phone 7965 ShownAdditional information:
Adjustable stand—Users can manipulate an adjustable stand easily from flat to 60 degrees to provide optimum phone display viewing and comfortable access to all buttons and keys. Standard on all Cisco Unified IP Phones. No configuration is required. See the user guide applicable to your Cisco Unified IP Phone.
Hold button—Some models have a Hold button to place a call on hold or remove a call from hold. On the Cisco Unified IP Phone 7906 and Cisco Unified IP Phone 7911 phone, this button is to the left of the Navigation bar. On the Cisco Unified IP Phone 7931, this button is on the lower right corner of the phone.
Redial and Transfer buttons—On the Cisco Unified IP Phone 7931 phone, the Redial and Transfer buttons are located beside the Hold button, with the Redial button on the left and the Transfer button in the middle.
Mobility-Impaired Features
The following table describes the Cisco Unified IP Phone 7900 Series accessibility features for the mobility impaired. For more information, see the user guide applicable to your Cisco Unified IP Phone.
Cisco Unified Communications Manager Accessibility Features
The following table provides information on the Cisco Unified Communications Manager (Cisco Unified CM) accessibility features. For more information, see the user guide applicable to your phone.
Accessibility Feature
Description
Configuration Requirements
Programmable Line Key (PLK)
You can use the line buttons to initiate, answer, or switch to a call on a particular line. A limited number of features, such as speed dial, extension mobility, privacy, Busy Lamp Field (BLF) speed dial, Do Not Disturb (DND), and Service URLs, get assigned to these buttons.
The PLK feature expands the features that can be assigned to the line buttons to include those that softkeys normally control; for example New Call, Call Back, End Call, and Forward All. When these features are configured on the line buttons, they are always visible, so you can have a “hard” New Call key.
You can access features easily that may be assigned to softkeys normally, which can be too small and difficult to use.
Standard on all Cisco IP Phones; configuration is required.
Your administrator assigns PLKs to your phone.
Audible Message Waiting Indicator (AMWI)
Cisco Unified IP Phones can send a line-specific stutter dial tone when a voice message is waiting on the phone. You hear it only when using the line with the waiting messages. When you go off hook (on the line for which a voice message has been left), the stutter dial tone is heard.
You can change the audible voice-message indicator setting by logging in to your phone support pages, and changing the audible message-indicator setting to On or Off.
Standard on all Cisco IP Phones.
Configuration is required:
Do Not Disturb (Alert and Reject)
Your administrator configures the phone to turn on all audible and visual notifications, turn on ringer only, or to choose the type of alert a phone should play for incoming calls.
Standard on all Cisco IP Phones; configuration is required.
Busy Lamp Field
You can use the Busy Lamp Field (BLF) feature to monitor the call state of a directory number (DN) associated with a speed-dial button, call log, or directory listing on the phone.
In addition, you can use BLF pickup to monitor incoming calls on a directory number.
When the DN receives an incoming call, the system alerts the you so that you can then pick up the call.
Standard on all Cisco IP Phones; configuration is required.
Phone support pages:
The Cisco IP Phone is a network device that enables you to do the following actions:
Standard on all Cisco IP Phones; configuration is required.
Third-Party Accessibility Applications
Cisco works closely with partners to provide solutions that complement the Accessibility and usability of Cisco Products and Solutions. There are third-party applications such as real-time Captioning on Cisco IP phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible Caller ID, Inline amplifiers for handsets for louder call sound, "busy lights", audio/visual emergency notifications through Cisco IP phones (supporting users with disabilities), etc.
Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products, and some third party assistive technology which works with it:
For more information about third-party applications, contact your administrator.
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