Cisco Unified IP Phone Model 7960G and 7940G Administration Guide for Cisco Unified CallManager Release 4.2 - Providing Information to Users Via a Website [Cisco Unified IP Phone 7900 Series]

Table Of Contents

Providing Information to Users Via a Website

How Users Obtain Support for the Cisco Unified IP Phone

How Users Access the Online Help System on the Cisco Unified IP Phone

How Users Get Copies of Cisco Unified IP Phone Manuals

How Users Subscribe to Services and Configure Phone Features

How Users Access a Voice Messaging System

How Users Configure Personal Directory Entries

How to Access Cisco Unified IP Phone 7900 Series eLearning Tutorials

Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.

Consider including the following types of information on this site:

•How Users Obtain Support for the Cisco Unified IP Phone

•How Users Access the Online Help System on the Cisco Unified IP Phone

•How Users Get Copies of Cisco Unified IP Phone Manuals

•How Users Subscribe to Services and Configure Phone Features

•How Users Access a Voice Messaging System

•How Users Configure Personal Directory Entries

•How to Access Cisco Unified IP Phone 7900 Series eLearning Tutorials

How Users Obtain Support for the Cisco Unified IP Phone

To successfully use some features on the Cisco Unified IP Phone (such as speed dial, services, and voice messaging system options), users must receive information from you or your network team or be able to contact you for assistance.

How Users Access the Online Help System on the Cisco Unified IP Phone

The Cisco Unified IP Phone 7940G and 7960G provide access to an online Help system. To access the help system, users press the i or ? button on the phone. The user can obtain information about softkeys, buttons, menu items, and the Help system itself.

How Users Get Copies of Cisco Unified IP Phone Manuals

You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco Unified IP Phone 7960G and 7940G Guide includes detailed user instructions for key phone features.

There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate documentation on the Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

Documentation is also available on the CD-ROM titled Cisco Unified CallManager and IP Phones and Services Documentation, which is distributed with Cisco Unified CallManager releases.

For a list of available documentation for Cisco Unified IP Phones, go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

For a list of available documentation for Cisco Unified CallManager, go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

For more information about viewing or ordering documentation, see the "Obtaining Documentation" section on page xvi.

Additionally, you can provide end users with access to self-paced Cisco Unified IP Phone eLearning tutorials for several phone models. The tutorials can include a link to a user guide PDF. For more information, see the "How to Access Cisco Unified IP Phone 7900 Series eLearning Tutorials" section

How Users Subscribe to Services and Configure Phone Features

End users can perform a variety of activities using the Cisco Unified CallManager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that configuring settings on a phone using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages.

Make sure to provide end users with the following information about the User Options web pages:

•The URL required to access the application. This URL is:

http://server_name/CCMUser/, where server_name is the host on which the web server is installed.

•A user ID, default password, and default PIN needed to access the application.

These settings correspond to the values you entered when you added the user to Cisco Unified CallManager (see the "Adding Users to Cisco Unified CallManager" section on page 5-22).

•A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser.

•An overview the tasks that users can accomplish using the web page.

You can also refer users to Customizing Your Cisco Unified IP Phone on the Web, which is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

How Users Access a Voice Messaging System

Cisco Unified CallManager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.

You should provide this information to each user:

•How to access the voice messaging system account.

Make sure that you have used Cisco Unified CallManager to configure the Messages button on the Cisco Unified IP Phone.

•Initial password for accessing the voice messaging system.

Make sure that you have configured a default voice messaging system password for all users.

•How the phone indicates that voice messages are waiting.

Make sure that you have used Cisco Unified CallManager to set up a message waiting indicator (MWI) method.

How Users Configure Personal Directory Entries

Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following:

•User Options web pages.

Make sure that users know how to access their User Options web pages. See the "How Users Subscribe to Services and Configure Phone Features" section for details.

•Cisco Unified IP Phone Address Book Synchronizer.

Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Install Plugins from Cisco Unified CallManager and click Cisco Unified IP Phone Address Book Synchronizer.

How to Access Cisco Unified IP Phone 7900 Series eLearning Tutorials

Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. The eLearning tutorials are currently available for the Cisco Unified IP Phone 7970 Series (7970G/7971G-GE), and the Cisco Unified IP Phone 7960G, 7940G, 7912G, and 7905G.

End-users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by looking for tutorials under relevant phone models at this site: http://cisco.com/en/US/products/hw/phones/ps379
/products_user_guide_list.html

Administrators can either download customizable versions of the eLearning tutorials (English only) from the phone product pages on Cisco.com http://www.cisco.com/en/US/products/hw/phones/ps379/ps1855/index.html or obtain tutorials from the Cisco Unified CallManager Design, Installation, and Operation Guides CD that ships with Cisco Unified CallManager version 4.1 or later. (Availability of tutorials by phone model can vary by CD version.) In either case, refer to the tutorial Read Me file included with the relevant eLearning tutorial for specific instructions, including how to link to the most recent user guide PDF.

Note The eLearning tutorials are updated periodically and therefore might not contain the latest feature information for end-users. For the latest feature information, end-users should refer to the Cisco Unified IP Phone end-user documentation specific to their phone model and Cisco Unified CallManager version.

	Cisco Unified IP Phone Model 7960G and 7940G Administration Guide for Cisco Unified CallManager Release 4.2
	Providing Information to Users Via a Website
Cisco Unified IP Phone Model 7960G and 7940G Administration Guide for Cisco Unified CallManager Release 4.2 Preface An Overview of the Cisco Unified IP Phone Preparing to Install the Cisco Unified IP Phone on Your Network Setting Up the Cisco Unified IP Phone Configuring Network Settings on the Cisco Unified IP Phone Configuring Features, Templates, Services, and Users Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Monitoring the Cisco Unified IP Phone Remotely Troubleshooting the Cisco Unified IP Phone Providing Information to Users Via a Website Supporting International Users Technical Specifications Index	Download this chapter Providing Information to Users Via a Website Download the complete book Cisco Unified IP Phone Models 7960G and 7940G Administration Guide for Cisco Unified CallManager Release 4.2 (PDF - 3 MB) Feedback Table Of Contents Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone How Users Access the Online Help System on the Cisco Unified IP Phone How Users Get Copies of Cisco Unified IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System How Users Configure Personal Directory Entries How to Access Cisco Unified IP Phone 7900 Series eLearning Tutorials Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones. Consider including the following types of information on this site: •How Users Obtain Support for the Cisco Unified IP Phone •How Users Access the Online Help System on the Cisco Unified IP Phone •How Users Get Copies of Cisco Unified IP Phone Manuals •How Users Subscribe to Services and Configure Phone Features •How Users Access a Voice Messaging System •How Users Configure Personal Directory Entries •How to Access Cisco Unified IP Phone 7900 Series eLearning Tutorials How Users Obtain Support for the Cisco Unified IP Phone To successfully use some features on the Cisco Unified IP Phone (such as speed dial, services, and voice messaging system options), users must receive information from you or your network team or be able to contact you for assistance. How Users Access the Online Help System on the Cisco Unified IP Phone The Cisco Unified IP Phone 7940G and 7960G provide access to an online Help system. To access the help system, users press the i or ? button on the phone. The user can obtain information about softkeys, buttons, menu items, and the Help system itself. How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco Unified IP Phone 7960G and 7940G Guide includes detailed user instructions for key phone features. There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate documentation on the Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website. Documentation is also available on the CD-ROM titled Cisco Unified CallManager and IP Phones and Services Documentation, which is distributed with Cisco Unified CallManager releases. For a list of available documentation for Cisco Unified IP Phones, go to this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm For a list of available documentation for Cisco Unified CallManager, go to this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm For more information about viewing or ordering documentation, see the "Obtaining Documentation" section on page xvi. Additionally, you can provide end users with access to self-paced Cisco Unified IP Phone eLearning tutorials for several phone models. The tutorials can include a link to a user guide PDF. For more information, see the "How to Access Cisco Unified IP Phone 7900 Series eLearning Tutorials" section How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities using the Cisco Unified CallManager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that configuring settings on a phone using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages. Make sure to provide end users with the following information about the User Options web pages: •The URL required to access the application. This URL is: http://server_name/CCMUser/, where server_name is the host on which the web server is installed. •A user ID, default password, and default PIN needed to access the application. These settings correspond to the values you entered when you added the user to Cisco Unified CallManager (see the "Adding Users to Cisco Unified CallManager" section on page 5-22). •A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser. •An overview the tasks that users can accomplish using the web page. You can also refer users to Customizing Your Cisco Unified IP Phone on the Web, which is available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm How Users Access a Voice Messaging System Cisco Unified CallManager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system. You should provide this information to each user: •How to access the voice messaging system account. Make sure that you have used Cisco Unified CallManager to configure the Messages button on the Cisco Unified IP Phone. •Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users. •How the phone indicates that voice messages are waiting. Make sure that you have used Cisco Unified CallManager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: •User Options web pages. Make sure that users know how to access their User Options web pages. See the "How Users Subscribe to Services and Configure Phone Features" section for details. •Cisco Unified IP Phone Address Book Synchronizer. Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Install Plugins from Cisco Unified CallManager and click Cisco Unified IP Phone Address Book Synchronizer. How to Access Cisco Unified IP Phone 7900 Series eLearning Tutorials Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. The eLearning tutorials are currently available for the Cisco Unified IP Phone 7970 Series (7970G/7971G-GE), and the Cisco Unified IP Phone 7960G, 7940G, 7912G, and 7905G. End-users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by looking for tutorials under relevant phone models at this site: http://cisco.com/en/US/products/hw/phones/ps379 /products_user_guide_list.html Administrators can either download customizable versions of the eLearning tutorials (English only) from the phone product pages on Cisco.com http://www.cisco.com/en/US/products/hw/phones/ps379/ps1855/index.html or obtain tutorials from the Cisco Unified CallManager Design, Installation, and Operation Guides CD that ships with Cisco Unified CallManager version 4.1 or later. (Availability of tutorials by phone model can vary by CD version.) In either case, refer to the tutorial Read Me file included with the relevant eLearning tutorial for specific instructions, including how to link to the most recent user guide PDF. Note The eLearning tutorials are updated periodically and therefore might not contain the latest feature information for end-users. For the latest feature information, end-users should refer to the Cisco Unified IP Phone end-user documentation specific to their phone model and Cisco Unified CallManager version.
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