Table Of Contents

Basic Call Handling

Placing Calls

Answering and Ending Calls

Muting Calls

Adjusting the Speaker Volume

Placing Calls on Hold

Transferring Calls

Making Conference Calls

Making Meet-Me Conference Calls

Forwarding Your Calls to Another Number

Basic Call Handling

---

Basic call-handling tasks such as placing, answering, transferring, and conferencing calls are available to most phone users.

Placing Calls

If you want to...	Then...
Dial a phone number	Enter the phone number using the numerical keys.
Delete the last digit dialed	Press Clear to delete the last dialed digit. To delete the entire dialed number, press and hold Clear.
Place the call	After dialing, press (green key) to place your call.
Place the call on a secondary line	Before or after dialing the number, press to change to another line and press to make the call.
Redial the last dialed number	Press to switch to Redial, then press Redial to make the call.
Redial a number from the list of previously placed calls	Press to display the list. Scroll to the desired phone number and press to make the call. The previously placed calls list contains 10 records.
Dial a phone number from your phone book	Press PhBook and scroll to the desired entry. Press to dial the number. See the "Using the Phone Book" section for more information.
Speed dial a phone number using a Speed Dial hot key	Press and hold (2-9) for the Speed Dial number that you want to use. The phone displays and dials the number stored for that hot key. See the "Configuring Speed Dial Hot Keys" section.
Place a call when another call is active	Press Hold to hold the active call, then press or to switch to New Call and press it. Dial, redial, or speed dial a number.

Tips

•If you make a mistake while entering a phone number, press Clear to erase one or more digits.

•To redial the last number, you can also press two times.

Answering and Ending Calls

If you want to...	Then...
Answer a call	Press and release (green key) to connect to the incoming call.
Silence the ring for an incoming call	Press (red key) to silence the ringing. The call continues silently, then forwards to the no answer target, such as voice messaging or another phone.
End the call	Choose EndCall or (red key) to hang up.

Muting Calls

To turn off the microphone on your phone, you can use the Mute feature.

If you want to...	Then...
Mute the call	During a call, press MuteOn. The label changes to MuteOff.
Cancel the mute	Press MuteOff. The label changes to MuteOn.

Adjusting the Speaker Volume

If you want to...	Then...
Change the volume during a call	Press to adjust the speaker volume for a call on line 1. Press twice for a call on line 2.
Change the volume for your calls	Press or until you see Volume and press it to start adjusting the speaker volume.
Adjust the volume	Increase the volume by pressing or decrease the volume by pressing as shown in Figure 3-1. Volume setting remains until you power off the phone.

Tip

To maintain the speaker volume adjustment after powering off the phone, see the Using and Changing Profiles"Change the speaker volume for the active profile" section.

Figure 3-1 Adjusting the Speaker Volume

Placing Calls on Hold

You can have only one active call at a time, so you must place calls on hold while you answer another call.

If you want to...	Then...
Place a call on hold	During a connected call, press Hold. The label changes to Resume.
Resume a held call	Press Resume to reconnect to a holding call.
Choose between two connected calls	Scroll between different calls that are displayed on the screen. See Figure 3-1.

Tip

Avoid putting a conference call on Hold because activating Hold usually generates music.

Transferring Calls

You can transfer a connected caller to another party by using the Transfer feature. The target is the number that receives the transferred call.

If you want to...	Then...
Transfer a call without talking to the transfer recipient	During a call, press or to switch to Trnsfer and press it. Enter the target phone number. When you hear the call ringing, press or , then press Trnsfer again to complete the transfer operation.
Talk to the transfer recipient before transferring the call	During a call, press or to switch to Trnsfer and press it. Enter the target phone number and wait for the call recipient to answer. If the recipient accepts the call, press or then press Trnsfer again. If the recipient refuses the call, press Resume to return to the original call.

Making Conference Calls

Conference calling allows from three to sixteen parties to participate simultaneously in a call. Your Cisco IP Phone supports several types of conference calls depending on your configuration. The softkeys identify which methods are available on your phone:

•Confrn—To establish standard conferences by calling each participant. Standard conference calling is available on most phones.

•Meet-Me—To host a conference requiring that participants call an established number at a specific time. Your system administrator must configure this special feature for you.

If you want to...	Then...
Set up a standard conference call by calling participants	During a call, press or to switch to Confrn. To add another party to the call, press Confrn (press or to find softkey) and enter the participant's phone number. After the call connects and you have spoken to the participant, press Confrn again to add the party to your conference call. Follow this procedure to add each participant to the conference call.
Drop the last participant added to the conference	During a conference call, press or to switch to RmLstC and press the softkey. You can only remove participants if you initiated the conference call.
End a standard conference call	Choose EndCall or to end the conference call.

Tip

The number of parties that you can add to a conference call is set by your system administrator.

Making Meet-Me Conference Calls

A Meet-Me conference allows participants to dial a Meet-Me conference number at a pre-determined time to join the conference call.

If you want to...	Then...
Establish a Meet-Me conference	Contact your system administrator for the Meet-Me conference number. Press or to switch to MeetMe. Press MeetMe and dial the Meet-Me conference number.
Connect to a Meet-Me conference call	Dial the Meet-Me conference number provided by the conference initiator. You are connected to the conference after the conference initiator has dialed in and established the conference.

Tips

•A Meet-Me conference call requires a special conference number that your system administrator preconfigures for this purpose.

•You do not need to press Confrn to connect to a Meet-Me conference call.

Forwarding Your Calls to Another Number

You can use the Call Forward All feature to redirect your calls to any phone number, although your system administrator might restrict call forwarding to phone numbers within your company.

If you want to...	Then...
Set up call forwarding on your primary line	Press or to switch to CFwdAll. Press CFwdAll and enter a target extension or phone number. The screen displays "Forwarded to (target number)."
Cancel call forwarding on your primary line	Press CFwdAll. The "Forwarded to" message disappears.
Set up or cancel call forwarding for any line	Log in to your IP Phone User Options web page and choose your Cisco 7920 device. Choose Forward all calls... from the main menu. You can set up or cancel call forwarding for each line on your phone. Refer to Customizing Your Cisco IP Phone on the Web for more information.

Tips

•Enter the Call Forward All target number exactly as you would dial it, including any access codes or area codes.

•You must configure call forwarding for each line on your phone.