Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

A

administrators, CAR 14-3

Alarm configuration checklist 7-11

Alarm definition checklist 7-12

Alarms

applications using registry-based alarm interfaces 7-8

configuration overview 7-2

definitions

catalogs 7-6

definitions window 7-10

described 7-6

editing 7-8

event properties window 7-9

example 7-8

described 7-1

destinations 7-3

event levels 7-4

Event Viewer 7-3

filters 7-4

monitors 7-3

NT Event Viewer 7-3

overview 7-1

SDI trace library 7-3

SDL trace library 7-3

Syslog 7-3

viewing information

overview 7-6

alert menu 9-26

alert notification

configuration

for a counter 9-49

e-mail

for counter 9-49

window 9-50

message 9-49

schedule 9-49

thresholds 9-49

alerts

setting CDR and CAR database 14-39

Appendices

described 1-5

application menu 9-33

authenticate and show CAR pages 14-48

authorization code name report 14-11

authorization level report 14-11

automatic report generation 14-43

B

base rate 14-41

bill

department 14-5

individual 14-4

Bulk Trace Analysis

checklist 13-2

list of topics 13-1

C

call activities category 9-5

Call Detail Records (CDR) 20-2

call details

conference bridge 14-20

call precedence level

CDR search by 14-26

call process activity monitoring 9-39

call termination

CDR search by 14-25

call types, QoS by 14-9

CAR

administrators, managers, users 14-3

CDR search

overview 14-23

checklist 14-50

configuring database purge 14-39

described 14-2

device reports

overview 14-16

list of topics 14-1

report config

overview 14-40

setting database alert 14-39

starting or stopping scheduler 14-40

system 14-33

system reports

overview 14-7

user reports 14-4

category tabs

Real-Time Monitoring Tool 9-46

CCM_SNMP_MIB counters A-1

CDP

access CDP driver control 22-2

advertisement support 22-1

alter CDP setting 22-2

checklist 22-3

Cisco device support 22-1

default settings 22-2

driver

system prerequisites 22-2

usage 22-2

install CDP protocol driver 22-3

list of topics 22-1

locate updated driver 22-3

periodic messages 22-1

protocol driver

installing 22-3

settings 22-2

CDR

configuring database purge 14-39

error report 14-16

export

export CDR/CMR report 14-32

load records 14-35

logging

set up 20-2

search

by call precedence level report 14-26

by cause for call termination report 14-25

by gateway report 14-25

by user extension report 14-24

CAR 14-23

for malicious calls report 14-28

setting database alert 14-39

CDR/CMR export 14-32

CDR analysis and reporting

general information 14-49

internationalization 14-46, 14-48

chart

counters

adding 9-49

described 9-47

performance monitoring 9-48

Cisco ACB Device

perfmon object C-2

Cisco Analog Access

perfmon object C-4

Cisco Annunciator Device

perfmon object C-5

Cisco CallManager

perfmon object C-5

Cisco CallManager

object counters (figure) 12-2

Syslog components 21-3

Cisco CallManager service 3-1, 3-2

overview 1-1

Cisco CallManager System Performance

perfmon object C-20

Cisco CDR Insert service 3-2

Cisco CTI Manager

perfmon object C-25

Cisco CTIManager service 3-7

Cisco Database Layer Monitor service 3-3

Cisco Discovery Protocol (CDP) 19-3

list of topics 22-1

Cisco Extension Mobility

perfmon object C-26

Cisco Gatekeeper

perfmon object C-26

Cisco H.323

perfmon object C-27

Cisco Hunt Lists

perfmon object C-28

Cisco HW Conference Bridge Device

perfmon object C-30

Cisco IP manager/assistant

assistant 14-6

manager 14-6

Cisco IP manager/assistant report 14-6

Cisco IP Manager Assistant Service

perfmon object C-31

Cisco IP Phone services report 14-7

Cisco IP Voice Media Streaming Application service 3-6

Cisco Lines

perfmon object C-32

Cisco Locations

perfmon object C-33

Cisco Media Streaming Application

perfmon object C-34

Cisco Messaging Interface

perfmon object C-44

Cisco Messaging Interface service 3-6

Cisco MGCP BRI Device

perfmon object C-46

Cisco MGCP FXO Device

perfmon object C-47

Cisco MGCP FXS Device

perfmon object C-48

Cisco MGCP Gateways

perfmon object C-48

Cisco MGCP PRI Device

perfmon object C-50

Cisco MGCP T1CAS Device

perfmon object C-51

Cisco MOH Audio Translator service 3-7

Cisco MOH Device

perfmon object C-52

Cisco MTP Device

perfmon object C-55

Cisco Phones

perfmon object C-56

Cisco QSIG features

perfmon object C-57

Cisco RIS Data Collector service 3-7

Cisco Secure Telnet

checklist 16-4

design 16-2

list of topics 16-1

structure 16-3

system design 16-2

system diagram 16-3

Cisco SIP

perfmon object C-58

Cisco SW Conf Bridge Device

perfmon object C-59

Cisco Syslog Analysis

Cisco Syslog Analyzer 21-1

Cisco Syslog Analyzer Collector 21-1

Cisco Syslog Analyzer Collector

function 21-3

process 21-3

stopping and starting 21-3

Cisco Syslog Analyzer described 21-3

Cisco TcdSrv

perfmon object C-61

Cisco Telephony Call Dispatcher service 3-6

Cisco TFTP Server

perfmon object C-63

Cisco TFTP service 3-3

Cisco Transcode Device

perfmon object C-67

Cisco Video Conference Bridge

perfmon object C-68

Cisco WebDialer

perfmon object C-70

CiscoWorks2000

adding devices 21-2

Campus Manager 20-1

checklist 19-4

device information displayed 21-2

list of topics 19-1

requirements 19-2

SNMP requests 21-4

client matter code report 14-11

commands

show.exe 17-1

show command

list of topics 17-1

conference bridges counter information (table) A-15

conference bridge utilization report 14-23

conference call details report 14-20

configuration

alarms

overview 7-2

configuration checklist

Alarm configuration 7-11

Alarm definition 7-12

Bulk Trace Analysis 13-2

CAR 14-50

CDP 22-3

Cisco Secure Telnet 16-4

CiscoWorks2000 19-4

Microsoft Performance 12-3

path analysis 20-2

performance monitoring 9-52

Q931 translator 8-14

Real-Time Monitoring Tool window 9-13

SNMP 18-6

system log management 21-5

Trace analysis 8-13

Trace collection 8-13

Trace configuration 8-11

troubleshooting trace setting 8-15

Control Center

list of topics 6-1

service status 6-2

status icons 6-3

stop or start a service described 6-3

conventions xxiii

counters

add a counter to monitor 9-49

CCM_SNMP_MIB A-1

chart view 9-47

Cisco CallManager 2-1

conference bridge-related information (table) A-15

configure alert notification 9-49

CTI-related information (table) A-14

data sample 9-51

gateway-related information (table) A-3

H.323-related information (table) A-12

Microsoft PerfMon A-1

MOH-related information (table) A-17

monitoring performance 12-2

MTP-related information (table) A-16

object (figure) 12-2

perfmon 2-1

phone-related information (table) A-2

properties 9-50

Real-Time Monitoring Tool A-1

similarities 2-5

table view 9-47

voice-mail-related information (table) A-13

zoom 9-50

CTI

application user enabled report 14-7

counter information (table) A-14

CTI monitoring 9-45

CTI search 9-21

customizing reports for automatic generation 14-44, 14-45

D

daily charges

setting notification limits for 14-46

daily reports

restoring default schedule 14-38

scheduling 14-37

database

configuring CAR and CDR purge 14-39

setting alerts 14-39

data sample, Real-Time Monitoring Tool 9-51

debug trace levels

Trace configuration filter settings 8-10

Trace configuration output settings 8-11

definitions

alarms 7-6

serviceability 1-6

department bill report, detail 14-5

department bill report, summary 14-5

described C-2, C-4, C-5, C-20, C-25, C-26, C-27, C-28, C-30, C-31, C-32, C-33, C-34, C-44, C-46, C-47, C-48, C-50, C-51, C-52, C-55, C-56, C-57, C-58, C-59, C-61, C-63, C-67, C-68, C-70

detail

department bill 14-5

gateway 14-17

individual bill report 14-4

QoS 14-8

device menu 9-24

device monitoring 9-45

device reports, CAR 14-16

devices category 9-3

device search 9-18

dial plan

configuring 14-34

document

audience xx

conventions xxiii

organization xx

purpose xix

documentation

related xxiii

driver

CDP driver

control 22-2

locating interface files 22-3

locating updated CDP driver 22-3

using 22-2

CDP protocol

installing 22-3

CDP system prerequisites 22-2

duration 14-41

E

edit menu 9-22

enabling reports for automatic generation 14-44, 14-45

error, CDR report 14-16

error log, generating 14-40

event levels for alarms 7-4

event log, generating 14-40

extension, CDR search by 14-24

F

FAC CMC 14-10

features, remote network management 19-2

filters, alarms 7-4

G

gateway

CDR search by 14-25

configuration 14-34

QoS by 14-9

gateway detail report 14-17

gateways

counter information (table) A-3

gateway summary report 14-18

gateway utilization report 14-18

H

H.323 counter information (table) A-12

help menu 9-33

I

individual bill, summary 14-4

individual bill report, detail 14-4

internationalization for CDR analysis and reporting 14-46

IP path analysis 19-2

IP Phone Problem Reports

information included 10-2

L

load, CDR data 14-35

logon page 14-48

M

mail server parameters 14-34

malicious call details 14-11

malicious calls

CDR search for 14-28

Management Information Base (MIB) 18-2

managers, CAR 14-3

manual database purge

configuring 14-39

messages

CDP 22-1

Syslog 21-4

MIB

control of CDP driver 22-2

defined 18-2

enable device discovery 22-2

Microsoft PerfMon

counters A-1

Microsoft Performance

checklist 12-3

list of topics 12-1

MOH

counter information (table) A-17

monitoring

performance

add a counter 9-49

CiscoCallManager 12-1

Real-Time Monitoring Tool 9-48

SNMP MIB 2-3

monitor menu 9-16

monitors, alarms 7-3

monthly reports

restoring default schedules 14-38

scheduling 14-38

MTP counter information (table) A-16

N

notification limits 14-46

NT Event Viewer 7-3

O

objects, Cisco CallManager 2-1

options checklist, remote serviceability 15-2

organization xx

overview

administrator rights 14-33

automatic report generation 14-43

department bill reports 14-5

error and event logs 14-39

individual bill reports 14-4

of Cisco CallManager 1-1

of remote serviceability 1-3

of serviceability 1-1, 1-2

scheduling reports 14-36

system report 14-10, 14-16

P

parameters 14-41

configuring mail server 14-34

configuring system 14-33

factoring time of day for rating 14-41

factoring voice quality for rating 14-42

restoring default values for rating 14-42

setting the base rate and duration for rating 14-41

path analysis

checklist 20-2

list of topics 20-1

operation 20-1

trace 20-1

PathTool 19-2

perfmon

counters 2-1

counter similarities 2-5

perfmon counters C-46, C-47

perfmon menu 9-25

perfmon monitoring 9-45

performance

data structure 12-2

monitoring

CiscoCallManager 12-1

SNMP MIB 2-3

objects and counters 12-2

tool

function 12-1

statistics monitor and display 12-1

performance monitoring

checklist 9-52

Performance Objects and Counters

described C-1

perfmon counters 2-1

performance objects and counters, described 2-1

permon counters C-2, C-4, C-5, C-20, C-25, C-26, C-27, C-28, C-30, C-31, C-32, C-33, C-34, C-44, C-48, C-50, C-51, C-52, C-55, C-56, C-57, C-58, C-59, C-61, C-63, C-67, C-68, C-70

Phone Problem Reports Viewer

device management 10-6

phones

counter information (table) A-2

polling intervals

sample rate 9-47

precedence call summary 14-13

preferences

configuring system 14-35

prerequisites, CDP driver system 22-2

properties, counter 9-50

purge 14-39

configuring CAR and CDR database 14-39

Q

Q931 translator checklist 8-14, 8-15

QoS

defining values 14-42

setting notification limits for 14-46

QoS by call types report 14-9

QoS by gateway report 14-9

QoS detail report 14-8

QoS summary report 14-9

Quality Report Tool

list of topics 10-1

understanding 10-1

R

rating parameters

factoring time of day 14-41

factoring voice quality 14-42

restoring default values 14-42

setting the base rate and duration 14-41

Real-Time Information Server (RIS) data collector 18-6

Real-Time Information Server overview 3-7

Real-Time Monitoring Tool

alert action configuration 9-57

alert customization 9-53

alert summary report 11-20

call activities report 11-15

category tabs, described 9-46

chart view 9-47

checklist 9-13

Cisco serviceability reports archive 11-3

configure alert notification for counter 9-49

counter properties 9-50

counters

add 9-49

alert notify 9-49

chart view 9-47

data sample 9-51

monitor 9-49

properties 9-50

table view 9-47

zoom 9-50

data samples 9-51

default configuration 9-11

device statistics report 11-4

directory servers 9-44

list of topics 9-1

logging and report generation

alert log 9-60

call log 9-62

device log 9-64

logger 9-59

perfmon log 9-65

server log 9-61

service log 9-61

logging in RIS 9-59

logon 9-9

menu bar 9-15, 9-16, 9-17, 9-22, 9-24, 9-25, 9-26, 9-32, 9-33

monitoring objects 9-2, 9-3, 9-4, 9-5

monitor performance 2-3, 9-48

overview 9-2

performance monitoring

described 2-3

window 9-48

polling interval 9-47

preconfigured alerts 9-58

remove chart/table entry 9-48

sample rate 9-47

search menu 9-18, 9-21

server statistics report 11-8

service parameters 9-7

service statistics report 11-11

status bar 9-11

table view 9-47

window

displayed 8-7, 8-8, 8-9, 9-11

menu bar 9-14

monitor window 9-34

alert tab   1

view tab   1, 2, 3, 4, 5, 6

overview 9-11

window components 9-14

zoom a counter 9-50

related documentation xxiii

remote access methodology 16-2

remote network management features 19-2

remote serviceability 1-3

checklist 15-2

list of topics 15-1

tools 1-3

tools and programs 15-1

report 14-11, 14-13

authorization code name

FAC CMC 14-11

authorization level

FAC CMC 14-11

CDR

search

by user extension   1

CDR error 14-16

CDR search by call precedence level 14-26

CDR search by cause for call termination 14-25

CDR search by gateway 14-25

CDR search for malicious calls 14-28

Cisco IP manager/assistant 14-6

Cisco IP Phone services 14-7

client matter code

FAC CMC 14-11

conference bridge utilization 14-23

department bill report 14-5

forced authorization codes and client matter codes 14-10

gateway detail 14-17

gateway summary 14-18

gateway utilization 14-18

individual bill report 14-4

QoS by call types 14-9

QoS by gateway 14-9

QoS detail 14-8

QoS summary 14-9

route/hunt list utilization 14-19

route and line group utilization 14-19

route pattern/hunt pilot utilization 14-20

system overview 14-16

top N by charge 14-5

top N by duration 14-5

top N by number of calls 14-6

traffic summary 14-10

traffic summary by extensions 14-10

users configured for using CTI applications 14-7

voice messaging utilization 14-23

report config, CAR 14-40

reporting tools 1-5

reports 14-48

automatic generation 14-43

customizing for automatic generation 14-44, 14-45

customizing parameters 14-45

enabling for automatic generation 14-44, 14-45

restoring default schedules 14-38

scheduling 14-36

scheduling daily 14-37

scheduling monthly 14-38

scheduling weekly 14-37

user, CAR 14-4

requirements

of CiscoWorks2000 19-2

resource usage

view directory server status 9-44

restoring

default schedule for daily, weekly, and monthly reports 14-38

default values for rating parameters 14-42

RIS data collector 18-6

route/hunt list utilization report 14-19

route and line group utilization report 14-19

route pattern/hunt pilot utilization report 14-20

S

sample rate 9-47

scheduler, starting or stopping CAR service 14-40

scheduling

daily reports 14-37

monthly reports 14-38

weekly reports 14-37

scheduling reports 14-36

SDI log files, overview 4-4

SDL log files, overview 4-4

search

CDR by call precedence level 14-26

CDR by cause for call termination 14-25

CDR by gateway 14-25

CDR by user extension 14-24

CDR for malicious calls 14-28

search menu 9-17

security, firewall integrity 16-2

server, mail parameters 14-34

servers category 9-4

server status monitoring 9-36

service

Cisco CallManager 3-2

Cisco CDR Insert 3-2

Cisco Certificate Authority Proxy Function (CAPF) 3-7

Cisco CTIManager 3-7

Cisco CTL Provider 3-3

Cisco Database Layer Monitor 3-3

Cisco Extended Functions 3-2

Cisco Extension Mobility 3-5

Cisco IP Manager Assistant 3-4

Cisco IP Voice Media Streaming Application 3-6

Cisco Messaging Interface 3-6

Cisco MOH Audio Translator 3-7

Cisco RIS Data Collector 3-7

Cisco Serviceability Reporter 3-4

Cisco Telephony Call Dispatcher 3-6

Cisco TFTP 3-3

Cisco WebDialer 3-5

starting or stopping CAR scheduler 14-40

serviceability

alarms 1-2

analyzing tools, overview 4-3

Cisco CallManager services 3-1

control center 1-2

definitions 1-6

device monitoring tools, overview 4-2

introduction 1-1

list of topics 1-1

performance monitoring tools, overview 4-2

real-time monitoring 1-2

remote 1-3

remote serviceability tools 15-1

reporting tools 1-5

SDI, overview 4-4

SDL, overview 4-4

service activation 1-2

terms 1-6

tools

log files 4-3

overview 4-1

trace 1-2

Serviceability Reports Archive

described 11-1

Service Activation

delete services 5-4

list of topics 5-1

service installation 5-3

service status 5-3

understanding 5-1

view status described 5-4

service monitoring 9-43

Cisco TFTP 9-44

directory servers 9-44

heartbeat feature 9-44

service parameters 11-3

services

checking status using Control Center 6-2

checking status using Service Activation 5-3

status icons 6-3

stopping or starting 6-3

viewing status 5-4

services category 9-5

show command

list of topics 17-1

syntax 17-1

Simple Network Management Protocol (SNMP) 18-1

SNMP

agent, enabling 21-4

agent defined 18-4

basics 18-2

checklist 18-6

community strings 18-4

defined 18-1

implementation diagram 18-5

MIB 18-2

remote monitoring with 18-1

RIS data collector 18-6

support 19-3

traps 18-3

SNMP MIB 2-3

starting CAR scheduler service 14-40

status bar 9-11

stopping CAR scheduler service 14-40

summary 9-35, 14-13

department bill 14-5

gateway 14-18

individual bill 14-4

QoS 14-9

traffic 14-10

traffic by extensions 14-10

syntax

show command 17-1

Syslog

analyzer 19-2

collector 19-2

configuring components 21-3

direct messages 21-4

syslog

analysis

components (figure) 21-2

described 21-1

system, CAR 14-33

system logging

components (figure) 21-2

described 21-1

system log management 19-2

checklist 21-5

list of topics 21-1

system menu 9-15

system overview report 14-16

system parameters

configuring 14-33

system preferences

configuring 14-35

system reports, CAR 14-7

T

Telnet, Cisco Secure

design 16-2

list of topics 16-1

structure 16-3

system design 16-2

system diagram 16-3

terms, serviceability 1-6

time of day 14-41

top N

by charge 14-5

by duration 14-5

by number of calls 14-6

top N by charge report 14-5

top N by duration report 14-5

top N by number of calls report 14-6

Trace

analysis

described 8-6

collection procedure B-3

configuration

described 8-2

filter settings 8-10

output settings 8-11

configuration verification procedure B-2

example B-1

list of topics 8-1

overview 8-2

Q931 translator

described 8-6

reviewing results B-4

setup procedure B-3

trace collection tool

described 8-4

troubleshooting example B-1

troubleshooting trace setting

described 8-7

Trace analysis checklist 8-13

Trace collection checklist 8-13

Trace configuration checklist 8-11

traffic summary by extensions report 14-10

traffic summary report 14-10

traps, SNMP 18-3

U

user reports, CAR 14-4

users, CAR 14-3

utilization

conference bridge 14-23

gateway 14-18

route/hunt list 14-19

route and line group 14-19

route pattern/hunt pilot 14-20

voice messaging 14-23

V

voice mail counter information (table) A-13

voice messaging utilization report 14-23

voice quality 14-42

W

weekly reports

restoring default schedule 14-38

scheduling 14-37

window menu 9-32

windows

device monitoring 9-11

options

sample rate 9-47

performance monitoring 9-11

Real-Time Monitoring Tool

checklist 9-13

displayed 8-7, 8-8, 8-9, 9-11

overview 9-11

status bar 9-11

Z

zoom a counter 9-50