Bulk Administration Tool User Guide, Release 4.4(3) - Installation [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

Installation

Upgrading BAT

Installing BAT/TAPS

Installing TAPS

Uploading TAPS to the Cisco CRA Server

Uninstalling BAT and TAPS

Completing TAPS Uninstallation

Installation

This chapter provides information about installing, reinstalling, and uninstalling BAT and TAPS. You must install BAT on the same server as the publisher database for Cisco CallManager. TAPS requires a two-part installation; you must install the first part on the same server as the publisher database for Cisco CallManager; you can do this only during a BAT installation or reinstallation. The second part requires installation on the Cisco Customer Response Application (CRA) server.

Note Effective with Release 3.0, Cisco Customer Response Applications (CRA) has been renamed Cisco Customer Response Solutions (CRS). The Cisco website and packaging materials have been updated to reflect the new name, but the user interface, and therefore the documentation, has not.

During BAT/TAPS installation or reinstallation on the publisher database server, the setup program halts the following services:

•IIS Admin

•World Wide Web publishing

•FTP publishing

These services automatically restart when the installation is complete.

See Installing TAPS, for instructions on installing the Tool for Auto-Registered Phones Support (TAPS).

Note If BAT is uninstalled and then the newer version is installed, no template migration will occur.

Note BAT does not support backward template migration: If you have installed BAT Release 4.2(1), 4.3(1), or 4.4(1), and you reinstall BAT Release 4.0(1) or 4.1(1), no template migration occurs. Templates migration occurs only when you upgrade from BAT Release 4.0(1) or higher.

Related Topics

•Installing BAT/TAPS

•Uninstalling BAT and TAPS

Upgrading BAT

You can upgrade to BAT Release 4.4(3) from any previous BAT release, but only upgrades from BAT Release 4.0 to Release 4.3 provide template migration. BAT automatically migrates existing BAT templates. Although default values are automatically provided, product-specific configuration for phones and gateways remains blank during migration. For example, an existing BAT template that was created to add 15 Cisco VG200 gateways would migrate, so it contains the new fields provided in BAT Release 4.3(1), such as Network Locale, but new Product Specific Configuration fields, such as Switchback Timing on Cisco VG200 gateways, remain blank. Fields in which you already provided data, such as device pool and calling search space, contain the original data after migration.

CSV files do not migrate.

Follow the instructions in the "Installing BAT/TAPS" section to upgrade to BAT Release 4.4(3).

Note If you are currently using BAT Release 3.0(3), you can upgrade to Release 4.4(3), but the upgrade provides no template migration.

Installing BAT/TAPS

Note TAPS represents an optional component of BAT. Use the following steps regardless of whether you plan to install TAPS.

The BAT installation process includes BAT Excel template file that is located in the following default location on the publisher database server: C:\CiscoWebs\BAT\ExcelTemplate. Because you are unlikely to have Microsoft Excel installed on the publisher database server, copy and paste the excel template file called BAT.xlt to where you have Microsoft Excel installed, and use this spreadsheet to create the CSV files from that location.

Before You Begin

The following prerequisites apply to the BAT/TAPS installation for BAT Release 4.4(3):

•Make sure that BAT is installed on the server that is running the publisher database for Cisco CallManager.

•If you plan to install TAPS, you must install it on a Cisco Customer Response Application (CRA) server. Cisco CRA and Cisco CallManager may reside on the same server.

Use this procedure to install BAT (and TAPS, if desired).

Procedure

Step 1 Log on with administrator privileges to the system that is running the publisher database for Cisco CallManager.

Step 2 Choose Applications > Install Plugins.

The Install Plugins window displays.

Step 3 Find Cisco Bulk Administration Tool and double-click the setup icon.

Step 4 A standard Windows dialog box appears. You must decide whether you want to copy the BAT install executable to your system or to run it from the current location; click accordingly.

If an existing version of BAT is detected on the server, a prompt asks you to confirm the reinstallation or upgrade. Click OK to reinstall BAT or to upgrade from a previous version.

Note You can upgrade to BAT Release 4.4 from Release 4.0 through 4.3, and template migration will occur. However, if you are upgrading from BAT Release 3.0(3), no template migration occurs.

Step 5 The Welcome screen displays. Click Next.

The Current Settings: window displays.

Step 6 Click Next to install to the default location C:\CiscoWebs\BAT. BAT installs to C:\ciscowebs\BAT. You cannot change this path.

The Start Copying Files window displays.

Setup begins copying files.

Step 7 Setup allows you to install the Tool for Auto-Registered Phone Support (TAPS). TAPS allows you to update the MAC addresses for phones that were bulk-added in BAT using dummy MAC addresses. By simply dialing into a TAPS directory number, you can later update the phones in the Cisco CallManager database. The phone configuration downloads to the phone, and the MAC address gets updated in Cisco CallManager. See Chapter 9, "Working with TAPS," for more information.

Click Yes to install TAPS or No to skip TAPS installation. If you clicked No, skip to Step 11.

Step 8 The Tool for Auto-Registered Phones Support Setup window displays. Click Next.

Step 9 Enter the private phrase for the publisher server and click Next.

Setup begins copying files.

Step 10 Setup prompts you to run ToolForAutoRegisteredPhonesSupport.exe on the Cisco CRA server. See Step 2 in the "Installing TAPS" section for instructions on completing TAPS installation on the Cisco CRA server.

Click OK.

Step 11 The Setup Complete window displays. You have successfully installed BAT. If you chose to install TAPS, you must complete that installation by installing and uploading TAPS to the Cisco CRA server.

Step 12 Click Finish to close Setup.

Related Topics

•Upgrading BAT

•Uninstalling BAT and TAPS

•Completing TAPS Uninstallation

Installing TAPS

TAPS requires a two-part installation. The first part stems from the BAT installation, where you have the choice to install TAPS along with BAT on the server that is running the publisher database for Cisco CallManager. The second part installs on the Cisco Customer Response Application (CRA) server. See Installing BAT/TAPS, for more information about the BAT installation process.

Before You Begin

Before you install/upgrade/configure TAPS, make sure that you installed the Cisco IP Telephony Locale Installer on every Cisco CallManager and Cisco Customer Response Application server in the cluster. Using the locale installer ensures that you have the latest translated text, translated voice prompts, country-specific phone tones, and country-specific gateways tones available for the phones. For more information on the Cisco IP Telephony Locale Installer, refer to the specific locale installer documentation.

The following prerequisites apply to the TAPS installation for BAT Release 4.4(2):

•Make sure that the publisher database for Cisco CallManager is configured and running. The publisher database can reside on its own server or on the same server as Cisco CallManager.

•Ensure the Cisco CRA server is configured.

•Ensure the Windows 2000 Services window is closed.

•Ensure BAT is installed on the publisher database server for Cisco CallManager.

•Be sure to use the locale installer to create the country-specific TAPS prompts.

Use this procedure to complete the TAPS installation.

Procedure

Step 1 Follow the steps in Installing BAT/TAPS, and choose Yes to install TAPS.

The system copies all TAPS files onto the server that is running the publisher database.

Step 2 Log on with administrator privileges to the system that is running the publisher database for Cisco CallManager.

Step 3 Choose Applications > Install Plugins.

The Install Plugins window displays.

Step 4 Find Tool for Auto-Registered Phone Support (TAPS) and double-click the setup icon.

Step 5 A standard Windows dialog box appears. You must decide whether you want to copy the TAPS install executable to your system or to run it from the current location; click accordingly.

Step 6 Enter the primary Cisco CallManager server IP address on the machine where BAT is installed and click Next.

TAPS installation completes.

Step 7 Click OK.

Step 8 Upload TAPS to the Cisco CRA server. See "Uploading TAPS to the Cisco CRA Server" section for instructions.

Uploading TAPS to the Cisco CRA Server

Use this procedure to upload a file to the Cisco CRA server for TAPS.

Procedure

Step 1 On the Cisco CRA server, choose Start > Programs > Cisco CRA Administrator > Repository Manager.

The Repository Manager window displays.

Step 2 Click Upload.

The Repository Manager dialog box displays.

Step 3 Choose TAPS.aef and click Open.

The file TAPS.aef uploads to the Cisco CRA server.

Step 4 Click OK on the message box that indicates that the upload was successful. You must refresh the Application Engine for the change to take effect.

Step 5 Choose Start > Programs > Cisco CRA Administrator > Application Administrator.

The Application Administration page displays, and you are prompted to enter the password for access to the Cisco CRA machine.

Step 6 In the Password dialog, log on using the user name and password that you use to access the Cisco CRA server.

Step 7 Click Engine.

Note If you have not already configured the initial setup for Directory, a prompt asks you to do so. See the Application Administration documentation for details; then, return to these steps after you complete the initial setup.

Step 8 Add TAPS as an application. See the Cisco CRA documentation for instructions on how to add an application.

Step 9 Click Refresh Scripts.

Step 10 Click Refresh.

Uninstalling BAT and TAPS

Use the following steps to uninstall BAT and the first part of TAPS or use Add/Remove Programs in the Control Panel.

The uninstall program removes the BAT and TAPS applications and BAT Excel spreadsheet that are stored in the ...\BAT\ExcelTemplate folder but does not remove any CSV files or BAT templates that you created and saved to the C:\BATFiles or C:\CiscoWebs\BAT\Templates folders.

After completing the following steps on the server that is running the publisher database for Cisco CallManager, you must complete the uninstallation of TAPS on the Cisco CRA server.

Use this procedure to uninstall BAT.

Procedure

Step 1 On the server that is running the publisher database for Cisco CallManager, choose Start > Programs > Cisco CallManager 3.3 > Bulk Admin Tool > Uninstall BAT.

A dialog box requests confirmation of the uninstall request.

Step 2 Click OK to uninstall BAT or Cancel to exit the uninstaller.

The IIS Admin service stops, files are deleted, and the IIS Admin service restarts.

Step 3 Click OK to exit the uninstaller.

Step 4 Although BAT and the first part of TAPS have been uninstalled, to completely remove TAPS, you must also complete the steps in the "Completing TAPS Uninstallation" section.

Related Topics

•Installing BAT/TAPS

•Chapter 9, "Working with TAPS,"

Completing TAPS Uninstallation

TAPS requires a two-part uninstallation and cannot be uninstalled separately from BAT. Uninstalling BAT also uninstalls TAPS from the server that is running the publisher database. Perform the following steps to uninstall TAPS from the Cisco CRA server. This procedure completes the TAPS uninstallation.

Procedure

Step 1 On the Cisco CRA server, choose Start > Settings > Control Panel > Add/Remove Programs.

Step 2 Choose Taps and click the Change/Remove button.

A message displays confirming the uninstall operation.

Step 3 Click Yes to uninstall or No to cancel.

If you clicked Yes, TAPS uninstalls from the Cisco CRA server.

Step 4 To exit the uninstallation, click OK.

Related Topic

•Uninstalling BAT and TAPS

	Bulk Administration Tool User Guide, Release 4.4(3)
	Installation
Bulk Administration Tool User Guide, Release 4.4(3) Index Preface Overview Installation Working with Phones, IP Telephony Devices, and User Combinations Working with Users Working with User Device Profiles Working with Cisco IP Manager Assistant Working with Gateways and Ports Working with the Export Utility Working with TAPS Troubleshooting BAT and TAPS	Download this chapter Installation Download the complete book PDF Version of Entire Book (PDF - 2 MB) Table Of Contents Installation Upgrading BAT Installing BAT/TAPS Installing TAPS Uploading TAPS to the Cisco CRA Server Uninstalling BAT and TAPS Completing TAPS Uninstallation Installation This chapter provides information about installing, reinstalling, and uninstalling BAT and TAPS. You must install BAT on the same server as the publisher database for Cisco CallManager. TAPS requires a two-part installation; you must install the first part on the same server as the publisher database for Cisco CallManager; you can do this only during a BAT installation or reinstallation. The second part requires installation on the Cisco Customer Response Application (CRA) server. Note Effective with Release 3.0, Cisco Customer Response Applications (CRA) has been renamed Cisco Customer Response Solutions (CRS). The Cisco website and packaging materials have been updated to reflect the new name, but the user interface, and therefore the documentation, has not. During BAT/TAPS installation or reinstallation on the publisher database server, the setup program halts the following services: •IIS Admin •World Wide Web publishing •FTP publishing These services automatically restart when the installation is complete. See Installing TAPS, for instructions on installing the Tool for Auto-Registered Phones Support (TAPS). Note If BAT is uninstalled and then the newer version is installed, no template migration will occur. Note BAT does not support backward template migration: If you have installed BAT Release 4.2(1), 4.3(1), or 4.4(1), and you reinstall BAT Release 4.0(1) or 4.1(1), no template migration occurs. Templates migration occurs only when you upgrade from BAT Release 4.0(1) or higher. Related Topics •Installing BAT/TAPS •Uninstalling BAT and TAPS Upgrading BAT You can upgrade to BAT Release 4.4(3) from any previous BAT release, but only upgrades from BAT Release 4.0 to Release 4.3 provide template migration. BAT automatically migrates existing BAT templates. Although default values are automatically provided, product-specific configuration for phones and gateways remains blank during migration. For example, an existing BAT template that was created to add 15 Cisco VG200 gateways would migrate, so it contains the new fields provided in BAT Release 4.3(1), such as Network Locale, but new Product Specific Configuration fields, such as Switchback Timing on Cisco VG200 gateways, remain blank. Fields in which you already provided data, such as device pool and calling search space, contain the original data after migration. CSV files do not migrate. Follow the instructions in the "Installing BAT/TAPS" section to upgrade to BAT Release 4.4(3). Note If you are currently using BAT Release 3.0(3), you can upgrade to Release 4.4(3), but the upgrade provides no template migration. Installing BAT/TAPS Note TAPS represents an optional component of BAT. Use the following steps regardless of whether you plan to install TAPS. The BAT installation process includes BAT Excel template file that is located in the following default location on the publisher database server: C:\CiscoWebs\BAT\ExcelTemplate. Because you are unlikely to have Microsoft Excel installed on the publisher database server, copy and paste the excel template file called BAT.xlt to where you have Microsoft Excel installed, and use this spreadsheet to create the CSV files from that location. Before You Begin The following prerequisites apply to the BAT/TAPS installation for BAT Release 4.4(3): •Make sure that BAT is installed on the server that is running the publisher database for Cisco CallManager. •If you plan to install TAPS, you must install it on a Cisco Customer Response Application (CRA) server. Cisco CRA and Cisco CallManager may reside on the same server. Use this procedure to install BAT (and TAPS, if desired). Procedure Step 1 Log on with administrator privileges to the system that is running the publisher database for Cisco CallManager. Step 2 Choose Applications > Install Plugins. The Install Plugins window displays. Step 3 Find Cisco Bulk Administration Tool and double-click the setup icon. Step 4 A standard Windows dialog box appears. You must decide whether you want to copy the BAT install executable to your system or to run it from the current location; click accordingly. If an existing version of BAT is detected on the server, a prompt asks you to confirm the reinstallation or upgrade. Click OK to reinstall BAT or to upgrade from a previous version. Note You can upgrade to BAT Release 4.4 from Release 4.0 through 4.3, and template migration will occur. However, if you are upgrading from BAT Release 3.0(3), no template migration occurs. Step 5 The Welcome screen displays. Click Next. The Current Settings: window displays. Step 6 Click Next to install to the default location C:\CiscoWebs\BAT. BAT installs to C:\ciscowebs\BAT. You cannot change this path. The Start Copying Files window displays. Setup begins copying files. Step 7 Setup allows you to install the Tool for Auto-Registered Phone Support (TAPS). TAPS allows you to update the MAC addresses for phones that were bulk-added in BAT using dummy MAC addresses. By simply dialing into a TAPS directory number, you can later update the phones in the Cisco CallManager database. The phone configuration downloads to the phone, and the MAC address gets updated in Cisco CallManager. See Chapter 9, "Working with TAPS," for more information. Click Yes to install TAPS or No to skip TAPS installation. If you clicked No, skip to Step 11. Step 8 The Tool for Auto-Registered Phones Support Setup window displays. Click Next. Step 9 Enter the private phrase for the publisher server and click Next. Setup begins copying files. Step 10 Setup prompts you to run ToolForAutoRegisteredPhonesSupport.exe on the Cisco CRA server. See Step 2 in the "Installing TAPS" section for instructions on completing TAPS installation on the Cisco CRA server. Click OK. Step 11 The Setup Complete window displays. You have successfully installed BAT. If you chose to install TAPS, you must complete that installation by installing and uploading TAPS to the Cisco CRA server. Step 12 Click Finish to close Setup. Related Topics •Upgrading BAT •Uninstalling BAT and TAPS •Completing TAPS Uninstallation Installing TAPS TAPS requires a two-part installation. The first part stems from the BAT installation, where you have the choice to install TAPS along with BAT on the server that is running the publisher database for Cisco CallManager. The second part installs on the Cisco Customer Response Application (CRA) server. See Installing BAT/TAPS, for more information about the BAT installation process. Before You Begin Before you install/upgrade/configure TAPS, make sure that you installed the Cisco IP Telephony Locale Installer on every Cisco CallManager and Cisco Customer Response Application server in the cluster. Using the locale installer ensures that you have the latest translated text, translated voice prompts, country-specific phone tones, and country-specific gateways tones available for the phones. For more information on the Cisco IP Telephony Locale Installer, refer to the specific locale installer documentation. The following prerequisites apply to the TAPS installation for BAT Release 4.4(2): •Make sure that the publisher database for Cisco CallManager is configured and running. The publisher database can reside on its own server or on the same server as Cisco CallManager. •Ensure the Cisco CRA server is configured. •Ensure the Windows 2000 Services window is closed. •Ensure BAT is installed on the publisher database server for Cisco CallManager. •Be sure to use the locale installer to create the country-specific TAPS prompts. Use this procedure to complete the TAPS installation. Procedure Step 1 Follow the steps in Installing BAT/TAPS, and choose Yes to install TAPS. The system copies all TAPS files onto the server that is running the publisher database. Step 2 Log on with administrator privileges to the system that is running the publisher database for Cisco CallManager. Step 3 Choose Applications > Install Plugins. The Install Plugins window displays. Step 4 Find Tool for Auto-Registered Phone Support (TAPS) and double-click the setup icon. Step 5 A standard Windows dialog box appears. You must decide whether you want to copy the TAPS install executable to your system or to run it from the current location; click accordingly. Step 6 Enter the primary Cisco CallManager server IP address on the machine where BAT is installed and click Next. TAPS installation completes. Step 7 Click OK. Step 8 Upload TAPS to the Cisco CRA server. See "Uploading TAPS to the Cisco CRA Server" section for instructions. Uploading TAPS to the Cisco CRA Server Use this procedure to upload a file to the Cisco CRA server for TAPS. Procedure Step 1 On the Cisco CRA server, choose Start > Programs > Cisco CRA Administrator > Repository Manager. The Repository Manager window displays. Step 2 Click Upload. The Repository Manager dialog box displays. Step 3 Choose TAPS.aef and click Open. The file TAPS.aef uploads to the Cisco CRA server. Step 4 Click OK on the message box that indicates that the upload was successful. You must refresh the Application Engine for the change to take effect. Step 5 Choose Start > Programs > Cisco CRA Administrator > Application Administrator. The Application Administration page displays, and you are prompted to enter the password for access to the Cisco CRA machine. Step 6 In the Password dialog, log on using the user name and password that you use to access the Cisco CRA server. Step 7 Click Engine. Note If you have not already configured the initial setup for Directory, a prompt asks you to do so. See the Application Administration documentation for details; then, return to these steps after you complete the initial setup. Step 8 Add TAPS as an application. See the Cisco CRA documentation for instructions on how to add an application. Step 9 Click Refresh Scripts. Step 10 Click Refresh. Uninstalling BAT and TAPS Use the following steps to uninstall BAT and the first part of TAPS or use Add/Remove Programs in the Control Panel. The uninstall program removes the BAT and TAPS applications and BAT Excel spreadsheet that are stored in the ...\BAT\ExcelTemplate folder but does not remove any CSV files or BAT templates that you created and saved to the C:\BATFiles or C:\CiscoWebs\BAT\Templates folders. After completing the following steps on the server that is running the publisher database for Cisco CallManager, you must complete the uninstallation of TAPS on the Cisco CRA server. Use this procedure to uninstall BAT. Procedure Step 1 On the server that is running the publisher database for Cisco CallManager, choose Start > Programs > Cisco CallManager 3.3 > Bulk Admin Tool > Uninstall BAT. A dialog box requests confirmation of the uninstall request. Step 2 Click OK to uninstall BAT or Cancel to exit the uninstaller. The IIS Admin service stops, files are deleted, and the IIS Admin service restarts. Step 3 Click OK to exit the uninstaller. Step 4 Although BAT and the first part of TAPS have been uninstalled, to completely remove TAPS, you must also complete the steps in the "Completing TAPS Uninstallation" section. Related Topics •Installing BAT/TAPS •Chapter 9, "Working with TAPS," Completing TAPS Uninstallation TAPS requires a two-part uninstallation and cannot be uninstalled separately from BAT. Uninstalling BAT also uninstalls TAPS from the server that is running the publisher database. Perform the following steps to uninstall TAPS from the Cisco CRA server. This procedure completes the TAPS uninstallation. Procedure Step 1 On the Cisco CRA server, choose Start > Settings > Control Panel > Add/Remove Programs. Step 2 Choose Taps and click the Change/Remove button. A message displays confirming the uninstall operation. Step 3 Click Yes to uninstall or No to cancel. If you clicked Yes, TAPS uninstalls from the Cisco CRA server. Step 4 To exit the uninstallation, click OK. Related Topic •Uninstalling BAT and TAPS
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