-
Cisco CallManager System Guide, Release 3.3(4)
-
Index
-
Preface
-
Introduction
-
Cisco IP Telephony Overview
-
System Configuration Overview
-
System-Level Configuration Settings
-
Clustering
-
Redundancy
-
Call Admission Control
-
Cisco TFTP
-
Device Support
-
Services
-
Auto-Registration
-
Partitions and Calling Search Spaces
-
Understanding Route Plans
-
Understanding the LDAP Directory
-
Managing User Directory Information
-
Media Resource Management
-
Conference Bridges
-
Transcoders
-
Music On Hold
-
Media Termination Points
-
Cisco Catalyst DSP Resources for Transcoding and Conferencing
-
Voice Mail Connectivity to Cisco CallManager
-
SMDI Voice Mail Integration
-
Cisco Unity Messaging Integration
-
Cisco uOne Voice Messaging Integration
-
Cisco DPA Integration
-
Call Park
-
Call Pickup and Group Call Pickup
-
Cisco IP Phone Services
-
Cisco CallManager Extension Mobility and Phone Login Features
-
Cisco CallManager Attendant Console
-
Cisco IP Manager Assistant
-
Understanding Voice Gateways
-
Cisco IP Phones
-
Computer Telephony Integration
-
Cisco ATA 186
-
Administrative Tools Overview
-
Administrative Accounts and Passwords
-
Feedback
Table Of Contents
Cisco IP Manager Assistant
The Cisco IP Manager Assistant (Cisco IPMA) feature enables managers and their assistants to work together more effectively.
The feature comprises a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily for the use of the assistant.
The service intercepts calls that are made to managers and routes them to selected assistants, to managers, or to other targets based on preconfigured call filters. The manager can change the call routing dynamically; for example, with a softkey press on the phone, the manager can instruct the service to route all calls to the assistant and can receive status on these calls.
Cisco CallManager users comprise managers and assistants. The routing service intercepts a manager user calls and routes them appropriately. An assistant user handles calls on behalf of a manager. Cisco IPMA comprises features for managers and features for assistants.
For information and configuration procedures for Cisco IPMA, refer to the Cisco IP Manager Assistant chapter in the Cisco CallManager Features and Services Guide.