Table Of Contents

A - C - D - E - F - G - I - J - L - M - N - P - R - S - T - U - W -

Index

A

application dial rules

configuring for WebDialer B-11

audio sources

creating for MOH 6-13

for MOH 6-12

managing for MOH 6-14

MOH CD-ROM 6-12

multicast 6-14

unicast 6-14

C

calling search spaces

Cisco IP Manager Assistant (IPMA)

configuration tips 2-22

call park

example with MOH 6-7

call pickup

group configuration settings (table) 2-54

Cisco Call Back

configuration checklist 3-11

configuring 3-11

description 3-2

installing 3-10

overview 3-1

service parameters 3-14

system requirements 3-8

Cisco CallManager

configuring for Cisco CallManager AutoAttendant 7-9

MOH servers 6-9

Cisco CallManager AutoAttendant 7-9, 7-13, 7-25, 7-27

adding CTI ports 7-11

adding CTI route points 7-9

adding to Cisco CRA 7-22

components 7-4

configuring directory server settings 7-14

customizing 7-23

description 7-1

installation requirements 7-5

installing 7-6

managing 7-29

modifying instance 7-24

overview 7-3

reinstalling 7-7

script 7-3

understanding 7-2

upgrading 7-7

uploading spoken name 7-28

Cisco CallManager Extension Mobility

adding 1-21

configuration checklist 1-19

configuration checklist (table) 1-19

configuration example 1-18, 1-19

configuration guidelines 1-17

configuring 1-16

description 1-3

device profile, creating 1-24

device profiles 1-5

error clearing A-4

general problems, clearing A-2

illustrated (figure) 1-4

installing 1-13

login call flow 1-8

logout call flow 1-9

overview 1-1

service parameters 1-22

subscribing 1-27

system requirements 1-10

trace files A-2

troubleshooting A-1

upgrading 1-14

user device profile, associating 1-26

using 1-29

Cisco CRA

viewing trace settings 7-29

Cisco CRA Engine

adding Cisco CallManager AutoAttendant 7-22

adding CTI port group 7-19

configuring for Cisco CallManager AutoAttendant 7-13

configuring JTAPI subsystem 7-18

starting and stopping 7-29

Cisco Customer Response Platform

components 7-4

Cisco IP Manager Assistant (IPMA)

architecture overview 2-2

assistant assignment does not change A-21

assistant interfaces 2-7

assistant proxy lines contain blank fields A-22

bulk administration tool 1-12, 2-10

calling search space and partitions

configuration tips 2-22

calls do not get routed A-23

Cisco IP Phone interface 2-6

Cisco IP Phone Services, configuration tips 2-29

configuration checklist (table) 2-14

configuring assistant proxy and incoming intercom lines 2-44

configuring manager and assigning assistant 2-39

configuring manager primary and incoming intercom lines 2-39

database and directory access architecture

understanding 2-6

deleting 2-42, 2-47

desktop interface 2-5

manager assistant administration interface 2-8

manager interfaces 2-7

manager or assistant search slow A-22

more information 2-59

new manager not created A-20

phones

configuration tips 2-34

reporting tools 2-11

route point

configuration tips 2-25

service unreachable A-17

softkeys 2-8

translation pattern

configuration tips 2-25

understanding 2-3

updated user information is lost A-25

updating 2-43, 2-47

user authentication fails A-16, A-30

Cisco IP Phone Services

Cisco IP Manager Assistant (IPMA)

configuration tips 2-29

Cisco WebDialer B-1

Client Matter Codes

adding 4-10

configuration checklist (table) 4-7

configuration settings (table) 4-13

deleting 4-12

described 4-2

enabling for route patterns 4-13

finding 4-8

installation 4-7

interactions 4-4

requirements 4-6

restrictions 4-4

system requirements 4-6

updating 4-11

user information 4-22

computer management (device driver) window (figure) 6-25

computer management (services) window (figure) 6-23

configuring Cisco CallManager 7-9

configuring Cisco CRA Engine 7-13

configuring welcome prompt 7-27

CTI ports

adding for Cisco CallManager AutoAttendant 7-11

adding to Cisco CRA 7-19

CTI route points

adding for Cisco CallManager AutoAttendant 7-9

Cisco IP Manager Assistant (IPMA) configuration tips 2-25

custom phone rings

creating 5-4

more information 5-4

overview 5-1

PCM file requirements 5-3

D

database

scalability 6-10

device profiles

and Cisco CallManager Extension Mobility 1-5

devices

driver states, checking 6-24

directory server settings, Cisco CallManager AutoAttendant 7-14

E

error

Cisco CallManager Extension Mobility A-4

F

features

Cisco IP Manager Assistant (IPMA)

assistant interfaces 2-7

bulk administration tool 1-12, 2-10

calling search space and partitions 2-22

Cisco IP Phone interface 2-6

Cisco IP Phone Services 2-29

configuration checklist (table) 2-14

desktop interface 2-5

manager assistant administration interface 2-8

manager interfaces 2-7

phones 2-34

reporting tools 2-11

route point 2-25

softkeys 2-8

translation pattern 2-25

understanding 2-3

understanding architecture 2-2

understanding database and directory access architecture 2-6

WebDialer B-1

file format

RingList.xml 5-2

Forced Authorization Codes

adding 4-16

configuration checklist (table) 4-7

configuration settings (table) 4-20

deleting 4-19

described 4-3

enabling for route patterns 4-21

finding 4-15

installation 4-7

interactions 4-4

requirements 4-6

restriction 4-4

system requirements 4-6

updating 4-18

user information 4-22

G

group call pickup

group configuration settings (table) 2-54

I

IPMAConsoleInstall.jsp

exception while getting service parameters A-10

IIS service not running A-12

misspelled URL A-13

network problem A-13

no page found A-11

J

JTAPI subsystem, configuring 7-18

L

login call flow

Cisco CallManager Extension Mobility 1-8

logout call flow

Cisco CallManager Extension Mobility 1-9

M

modifying prompts 7-25

MOH

audio sources

adding 6-27

configuration settings (table) 6-32

configuring 6-26

copying 6-29

deleting 6-30

explained 6-12

updating 6-28

call park example 6-7

CD-ROM 6-12

characteristics 6-4

configuration checklist (table) 6-19

configuring 6-26, 6-38

creating audio sources 6-13

database scalability 6-10

definitions 6-2

described 6-1

failover and failback 6-18

features

database requirements 6-9

database scalability 6-10

manageability 6-10

MOH servers 6-7

server manageability 6-8

server redundancy 6-9

server scalability 6-8

fixed audio source

configuration settings (table) 6-35

described 6-34

functionality 6-5

list of topics 6-1

managing audio sources 6-14

monitoring performance

computer management (device driver) window (figure) 6-25

computer management (services) window (figure) 6-23

device driver states 6-24

overview (table) 6-20

service states 6-23

more information 6-51

requirements and limits 6-17

server configuration settings (table) 6-47

servers

adding 6-41

characteristics 6-7

copying 6-43

database requirements 6-9

deleting 6-44

explained 6-11

finding 6-38

manageability 6-8

perfmon counters 6-21

redundancy 6-9

resetting 6-46

scalability 6-8

updating 6-42

supported features 6-7

transfer hold example 6-7

understanding 6-2

user hold example 6-6

multicast

audio sources for MOH 6-14

configuration checklist (table) 6-16

explained 6-14

music on hold (MOH) 6-26, 6-38

audio sources 6-12

call park example 6-7

CD-ROM 6-12

characteristics 6-4

configuration checklist (table) 6-19

creating audio sources 6-13

definitions 6-2

described 6-1

failover and failback 6-18

functionality 6-5

list of topics 6-1

managing audio sources 6-14

monitoring performance

computer management (device driver) window (figure) 6-25

computer management (services) window (figure) 6-23

device driver states 6-24

overview (table) 6-20

service states 6-23

more information 6-51

requirements and limits 6-17

servers

characteristics 6-7

database requirements 6-9

explained 6-11

manageability 6-8

perfmon counters 6-21

redundancy 6-9

scalability 6-8

supported features 6-7

transfer hold example 6-7

understanding 6-2

user hold example 6-6

N

no matches for user, troubleshooting A-29

P

PCM file requirements

for custom ring types 5-3

perfmon counters

counter descriptions (table) 6-22

performance window (figure) 6-21

using to view MOH servers 6-21

phones

custom rings

creating 5-1, 5-4

overview 5-1

PCM file requirements 5-3

prompt

not found A-30

prompts, Cisco CallManager AutoAttendant 7-25

proxy user

creating for WebDialer B-11

R

recording welcome prompt 7-25

redirector servlet

configuring B-10

redundancy

MOH servers 6-9

WebDialer B-4

requirements

Cisco Call Back 3-8

Cisco CallManager Extension Mobility 1-10

RingList.xml file format 5-2

S

service parameters

WebDialer B-9

services

Cisco CallManager Extension Mobility 1-14

Cisco CallManager Extension Mobility, adding 1-21

spoken name, uploading 7-28

T

trace files for Cisco CallManager Extension Mobility A-2

trace settings

WebDialer B-13

transfer hold, example with MOH 6-7

translation patterns

Cisco IP Manager Assistant (IPMA), configuration tips 2-25

troubleshooting

Cisco CallManager Extension Mobility A-1, A-4

no matches for user A-29

prompt not found A-30

U

unicast

audio sources for MOH 6-14

explained 6-14

user hold, example with MOH 6-6

W

WebDialer

configuration checklist (table) B-8

configuring application dial rules B-11

configuring Webdialer servlet B-8

creating a proxy user B-11

installing and activating B-6

interactions and restrictions B-5

more information B-14

overview B-1

redirector servlet B-2

redundancy B-4

service parameters B-9

servlet B-2

system requirements B-5

trace settings B-13

upgrading B-7

WebDialer servlet

configuring B-8