Table Of Contents

Finding Messages by Phone

Finding Messages by Using the Message Locator Option

Finding Messages by Using the Phone View Option

Finding Messages by Using the Go to Message Option

Finding Messages by Phone

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Cisco Unity Connection offers three options for finding messages by phone:

Message Locator	Allows you to find new and saved voice messages based on search criteria.
Phone View	Allows you to find new and saved voice messages based on search criteria, then displays results on the LCD screen of your Cisco IP phone.
Go to Message	Allows you to find a saved message based on the message number.

This chapter contains the following sections:

•Finding Messages by Using the Message Locator Option

•Finding Messages by Using the Phone View Option

•Finding Messages by Using the Go to Message Option

Finding Messages by Using the Message Locator Option

When the Message Locator option is enabled by your Connection administrator, Connection prompts you to "Press 5 to find messages" in the Main menu.

Using the Message Locator menu, you can find voice messages from a particular user by entering the user name or extension. You can also use it to find voice messages from all outside callers or messages left by callers who called from a specific number.

Based on the criteria that you enter, Connection begins playing messages as they are found. By default, messages are presented in order of newest to oldest—regardless of whether the messages are new or saved—though your Connection administrator may change this playback order.

The procedure below uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

To Find Messages by Using the Message Locator Option

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Step 1 Log on to Cisco Unity Connection.

Step 2 If you are not using voice commands, skip to Step 3.

If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to using touchtone keys.

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Tip To switch back to using voice commands after you have finished using Message Locator, hang up and log on to Connection again.

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Step 3 Press 5 to access Message Locator.

Step 4 Use the following keys to define your search:

Key	Action
1	Find voice messages from another user. When prompted, use the phone keypad to spell the user name or to enter the extension of the user. Press # # to switch between spelling and number entry.
2	Find voice messages from all outside callers. Connection searches for any messages left by unidentified callers—including outside callers and users who did not log on to Connection before calling from an external phone or from a phone that is not associated with a user account (such as a conference room).
3	Find voice messages from a specific outside caller. When prompted, use the phone keypad to enter the phone number—or part of the number—of the caller, followed by #. You may have to enter country, area, city, or trunk codes first. Not all callers will have a number stored in the system. If you have trouble finding messages from a specific caller, contact your Connection administrator.

Step 5 As Connection plays a message, use the following keys to control playback as you listen to it:

Key(s)	Action	Key(s)	Action
1	Restart message	7	Rewind message
2	Save	8	Pause/Resume
3	Delete	9	Fast-forward
4	Slow playback	#	Fast-forward to end
5	Change volume1	##	Skip message, save as is
6	Fast playback

1 Not available on some systems.

Step 6 Use the following keys to manage the message after you have listened to it:

Key(s)	Action	Key(s)	Action
1	Replay message	5	Forward message
2	Save	6	Save as new (The message waiting indicator on your phone may be triggered.)
3	Delete	7	Rewind message
4	Reply	9	Play message properties
4 2	Reply to all	#	Save as is
4 4	Call the user1

1 Not available on some systems

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Finding Messages by Using the Phone View Option

The Phone View option allows you to search for voice messages by using the Display Messages menu, and select a message to play back from results displayed on the LCD screen of your Cisco IP phone.

Phone View can be used with either touchtone keys or with voice commands, and the criteria that you use to search for messages depends on the conversation version that you are using.

Based on the criteria that you enter, Connection displays results on your IP phone, as they are found. By default, messages are presented in order of newest to oldest—regardless of whether the messages are new or saved—though your Connection administrator may change this playback order.

This section contains two procedures for using the Phone View option to find messages by phone. Do the applicable procedure, depending on whether you are using touchtone keys or voice commands.

The procedures use keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

To Find Messages by Using the Phone View Option (Using Touchtone Keys)

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Step 1 Log on to Cisco Unity Connection.

Step 2 Press 5 to access Message Locator.

Step 3 Use the following keys to define your search:

Key	Action
1	Find voice messages from another user. When prompted, use the phone keypad to spell the user name or to enter the extension of the user. Press # # to switch between spelling and number entry.
2	Find voice messages from all outside callers. Connection searches for any messages left by unidentified callers—including outside callers and users who did not log on to Connection before calling from an external phone or from a phone that is not associated with a user account (such as a conference room).
3	Find voice messages from a specific outside caller. When prompted, use the phone keypad to enter the phone number—or part of the number—of the caller, followed by #. You may have to enter country, area, city, or trunk codes first. Not all callers will have a number stored in the system. If you have trouble finding messages from a specific caller, contact your Connection administrator.
4	Find all new voice messages.
5	Find all voice messages.

Step 4 When the list of messages displays on the LCD screen, use the following soft keys to select the message to play back:

Key	Action
Select	Start message playback from the selected message.
Next	Go to the next page of messages, if applicable.
Previous	Go to the previous page of messages, if applicable.
More	Displays the Goto and Exit soft keys. This key appears only on phones that display a maximum of 4 soft keys.
Goto	Skip to the message specified. Phone View displays a screen that allows you to specify the message number by using the phone keypad. When the number is entered, the message is highlighted.
Exit	Exit the Phone View display. This action returns you to the search criteria prompt.

Step 5 As Connection plays a message, use the following keys to control playback as you listen to it:

Key(s)	Action	Key(s)	Action
1	Restart message	7	Rewind message
2	Save	8	Pause/Resume
3	Delete	9	Fast-forward
4	Slow playback	#	Fast-forward to end
5	Change volume1	##	Skip message, save as is
6	Fast playback

1 Not available on some systems.

Step 6 Use the following keys to manage the message after you have listened to it:

Key(s)	Action	Key(s)	Action
1	Replay message	5	Forward message
2	Save	6	Save as new (The message waiting indicator on your phone may be triggered.)
3	Delete	7	Rewind message
4	Reply	9	Play message properties
4 2	Reply to all	#	Save as is
4 4	Call the user1

1 Not available on some systems

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To Find Messages by Using the Phone View Option (Using Voice Commands)

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Step 1 Log on to Cisco Unity Connection.

Step 2 When Connection asks "What do you want to do," use the following voice commands to select the type of messages that you want displayed:

Action	Voice Command
View new and saved voice messages or receipts1	"Show <voice messages/receipts>"
View all new voice messages	"Show new messages"
View new or saved or deleted voice messages from a Connection user	"Show <new/saved/deleted> messages from <user name>"
View saved voice messages or receipts1	"Show saved <voice messages/receipts>"
View all saved voice messages	"Show saved messages"
View deleted voice messages or or receipts1	"Show deleted <voice messages /receipts>"
View all deleted voice messages2	"Show deleted messages"

1 Depending on how Connection is set up at your organization, you may not receive all types of receipts. 2 Not available on some systems

Step 3 When the list of messages displays on the LCD screen, use the following soft keys to select the message to play back:

Key	Action
Select	Start message playback from the selected message.
Next	Go to the next page of messages, if applicable.
Previous	Go to the previous page of messages, if applicable.
More	Displays the Goto and Exit soft keys. This key appears only on phones that display a maximum of 4 soft keys.
Goto	Skip to the message specified. Phone View displays a screen that allows you to specify the message number by using the phone keypad. When the number is entered, the message is highlighted.
Exit	Exit the Phone View display. This action returns you to the search criteria prompt.

Step 4 As Connection plays a message, use the following keys to control playback as you listen to it:

Key(s)	Action	Key(s)	Action
4	Slow playback	9	Fast-forward
5	Change volume1	#	Fast-forward to end
6	Fast playback	*	Cancel or back up
7	Rewind message	0	Touchtone Help
8	Pause/Resume

1 Not available on some systems.

Step 5 Use the following voice commands to manage the message after you have listened to it:

Action	Voice Command	Key(s)
Replay message	"Repeat"	1
Play previous message	"Previous"	1 4
Play next message	"Next"	1 6
Save or restore as saved	"Save"	2
Delete message	"Delete"	3
Reply to message	"Reply"	4
Reply to all	"Reply all"	N/A
Resend original message (NDRs only)	"Resend"	4
Call the Connection user1	"Call sender"	4 4
Forward the message	"Forward"	5
Save or restore as new1	"Mark new"	6
Rewind message	N/A	7
Play message properties	"Message properties"

1 Not available on some systems.

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Finding Messages by Using the Go to Message Option

As you listen to your saved messages, you can use the Go to Message option to find a message by entering the message number. You can also use Go to Message to skip back to the previous message and to skip ahead to the next message.

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Tip Turn on message counts in the Cisco Unity Assistant so that you know how many saved messages you have and can hear the message number for each message.

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The procedure below uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

To Find Messages by Using the Go to Message Option

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Step 1 Log on to Cisco Unity Connection.

Step 2 If you are not using voice commands, skip to Step 3.

If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to using touchtone keys.

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Tip To switch back to using voice commands after you have finished using Go to Message, hang up and log on to Connection again.

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Step 3 Press 3 1 to hear saved messages.

Use the following keys to select the type of messages that you want to hear. (You will not hear the Message Type menu if it is disabled in the Cisco Unity Assistant.)

Key	Type
1	Voice messages
2	E-mails1
4	Receipts2
#	All messages

1 Although the e-mails key is available in the Message Type menu, Connection plays e-mails only for users who also have the text-to-speech option. 2 Depending on how Connection is set up at your organization, you may not receive all types of receipts.

Step 4 Press 1 2 to find a particular message.

Step 5 When prompted, enter the message number followed by #.

Step 6 As Connection plays the message, use the following keys to control playback as you listen to it:

Key(s)	Action	Key(s)	Action
1	Restart message	6	Fast playback
1 4	Play previous saved message	7	Rewind message
1 6	Play next saved message	8	Pause/Resume
2	Save	9	Fast-forward
3	Delete	#	Fast-forward to end
4	Slow playback	# #	Skip message, save as is
5	Change volume1

1 Not available on some systems.

Step 7 Use the following keys to manage the message after you have listened to it.

Key(s)	Action	Key(s)	Action
1	Replay message	4 4	Call the user1
1 4	Play previous saved message	5	Forward message
1 6	Play next saved message	6	Save as new (The message waiting indicator on your phone may be triggered.)
2	Save	7	Rewind message
3	Delete	9	Play message properties
4	Reply	#	Save as is
4 2	Reply to all

1 Not available on some systems.

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