Using COP Files to Upgrade From the IP Phone to a Cisco TelePresence Touch 12
Note Do not physically connect the Touch 12 to the system until you complete the software upgrade procedure. The Touch 12 requires software version 1.8 or higher.
The following sections describe how to upgrade your system from a Cisco Unified IP Phone to a Cisco TelePresence Touch 12:
Caution The display used in this product contains mercury. Dispose of according to local, state, and federal laws.
Determining the Type of Codec Used by Your System
Note See the “Understanding COP Files” section before working with COP files.
The following installation instructions specify loading an .sbn or .SPA file in Unified CM before you specify the COP file name with no extensions. The file extension depends on the type of codec you use in your system. To determine the type of file you specify, use the following guide:
Codec Example 1
If your codec looks like the one in Figure 3-1, use the .sbn file. The following systems use this codec:
-
Cisco TelePresence System 500-37 (PID: CTS-500-37)
-
Cisco TelePresence System 1000 (PID: CTS-1000)
-
Cisco TelePresence System 1100 (PID: CTS-1100)
-
Cisco TelePresence System 1300-65 (PID: CTS-1300)
-
Cisco TelePresence System 3000 (PID: CTS-3000)
-
Cisco TelePresence System 3010 (PID: CTS-3010)
-
Cisco TelePresence System 3200 (PID: CTS-3200)
-
Cisco TelePresence System 3210 (PID: CTS-3210)
Figure 3-1 Codec CTS-CODEC-PRI-G2 or CTS-CODEC-PRIM
Codec Example 2
If your codec looks like the one in Figure 3-2, use the .SPA file. The following systems use this codec:
-
Cisco TelePresence System 500-32 (PID: CTS-500-32)
-
Cisco TelePresence System TX1300 47 (PID: CTS-1300-47)
-
Cisco TelePresence System TX1310-65 (PID: CTS-TX1310-65)
-
Cisco TelePresence System TX9000 (PID: CTS-TX9000)
-
Cisco TelePresence System TX9200 (PID: CTS-TX9200)
Figure 3-2 Codec CTS-CODEC-SING-G1 or CTS-CODEC-PRI-G2R
Kit and Parts List
Table 3-1
lists kits to order to upgrade your system from a Cisco Unified IP Phone to a Cisco TelePresence Touch 12 (Touch 12).
Table 3-1 Cisco TelePresence Touch 12 Upgrade Kit and Parts List
|
|
CTS-CTRL-DV12-A
|
-
Cisco TelePresence System 500-32 (PID: CTS-500-32)
-
Cisco TelePresence System TX1300 47 (PID: CTS-1300-47)
-
Cisco TelePresence System TX1310 65 (PID: CTS-TX1310-65)
-
Cisco TelePresence System TX9000 (PID: CTS-TX9000)
-
Cisco TelePresence System TX9200 (PID: CTS-TX9200)
Includes the Touch 12 device, part number CTS-CTRL-DV12.
|
CTS-CTRL-DV12-B
|
-
Cisco TelePresence System 1000 (PID: CTS-1000)
-
Cisco TelePresence System 1100 (PID: CTS-1100)
-
Cisco TelePresence System 1300-65 (PID: CTS-1300)
-
Cisco TelePresence System 3000 (PID: CTS-3000)
-
Cisco TelePresence System 3010 (PID: CTS-3010)
-
Cisco TelePresence System 3200 (PID: CTS-3200)
-
Cisco TelePresence System 3210 (PID: CTS-3210)
Includes:
-
CTS-CTRL-DV12—Touch 12 device
-
AIR-PWRINJ4—The Power injector for the Touch 12
-
CTS-JUMPER-CORD—This cord connects the power injector to the power distribution unit (PDU) for your system. The PDU end of the cord uses a IEC 60320 C19 connector to connect to the PDU.
|
CTS-CTRL-DV12-C
|
Cisco TelePresence System 500-37 (PID: CTS-500-37)
CTS-CTRL-DV12-C contains the same parts as the CTS-CTRL-DV12-B; however the CTS-JUMPER-CORD is removed and replaced with a country-specific power cord. This change is required because a Cisco TelePresence System 500-37 does not ship with a PDU.
|
Upgrading From Cisco TelePresence Software Releases 1.7.4 and Above
To load the COP files to Unified CM and upgrade your codec and Touch 12 software for systems that are running CTS software version 1.7.4 and above, complete the following steps.
Step 1 Copy the COP file to a Secure File Transfer Protocol (SFTP) server that is accessible by Unified CM.
Step 2 Log in to the Unified CM administration interface (GUI).
Step 3 From the Navigation drop-down menu, on the top right of the GUI, select Cisco Unified OS Administration.
The Cisco Unified Operation System Administration screen appears.
Step 4 Enter your user ID and password if prompted to do so.
Step 5 Navigate to
Software Upgrades > Install/Upgrade
, as shown in Figure 3-3.
Figure 3-3 Cisco Unified Operating System Administration Screen
Step 6 In the Software Location area, specify the following information in the fields, as shown in Figure 3-4.:
-
In the Source drop-down menu, select
Remote Filesystem
.
-
In the Directory and Server fields, enter the location of the COP file on the SFTP server.
-
In the User Name and User Password fields, enter the user name and password used to access the SFTP server.
-
In the Transfer Protocol drop-down menu, select
SFTP
.
Figure 3-4 Specifying SFTP Server and File Location
Step 7 Click
Next
. Unified CM accesses the SFTP server. The Software Location area lists the COP files that Unified CM finds in the directory that you specified.
Step 8 In the Options/Upgrades drop-down menu, choose the COP file that you want to install from the available file names, as shown in Figure 3-5.
Figure 3-5 Specifying the File To Be Used After Installing the COP File
Step 9 Click
Next
.
The Unified CM GUI shows the COP file being installed, as shown in Figure 3-6.
Figure 3-6 COP File Installation
Step 10 After installation completes, verify the file validity by completing the following steps:
a. Make a note of the information in the File Checksum Details area. This value is circled in Figure 3-7.
Figure 3-7 File Checksum Details Area
b. Log in to the SFTP server and enter the following command:
c.
md5sum
filename
.cop.sgn
where:
filename
is the file name of the COP file on the SFTP server.
d. Make a note of the checksum value that displays as a result of the md5sum command.
e. Compare the MD5 Hash Value that displays in this area to the MD5 checksum value that you find in the COP file on the server and make sure that they match to ensure that the file is not corrupted.
f. If the values match, continue to the next step; if the values do not match, retry the file installation.
Step 11 Click
Next
to begin installation.
The installation log shows the installation progress.
After the .loads, codec and Touch 12 files are extracted, the interface shows Complete in the Installation Status window, as shown in Figure 3-7.
Figure 3-8 Installation Status Window
Step 12 From the Navigation drop-down menu on the top right of the GUI, select
Cisco Unified Serviceability
and click
Go
.
The Cisco Unified Serviceability window appears.
Step 13 Enter your user ID and password if prompted to do so.
Step 14 Restart the TFTP server by completing the following steps:
a. Navigate to
Tools > Control Center - Feature Services
, as shown in Figure 3-9.
Figure 3-9 Cisco Unified Serviceability Window
b. Choose the correct TFTP server from the drop-down menu and click
Go
.
c. In the CM Services area, click the Cisco
Tftp
radio button.
d. Click the Restart button
Tip You can use either the Restart button on the bottom of the page, or the button circled in red in Figure 3-10.
Figure 3-10 Restart Button in Features Services Page
Step 15 From the Navigation drop-down menu on the top right of the GUI, select
Cisco Unified CM Administration
and click
Go
.
The Cisco Unified CM Administration window appears.
Step 16 To apply the software to all devices of a specified type, complete the following steps:
Note To load the software per device, rather than apply it as a default, continue to Step 17.
a. Navigate to
Device > Device Settings > Device Defaults
.
b. Locate the system to which you want to apply a default codec image.
c. Apply the 1.8.0 codec image file as the default image file for all systems of a specified type by completing the following steps:
1. In the Load Information field, enter the name of the COP file, removing the cmterm- in front of the file name.
In the example in Figure 3-11, the administrator specified a default codec file image of CTS.1-8-0-123R-K9.P2 for all Cisco TelePresence 500-32 systems.
Figure 3-11 Specifying the Default Codec File Image for All Systems of a Specified Type
2. Click
Save
to save your changes.
d. Navigate to
Device > Phone
.
e. Search and access the device type for which you want to apply the new codec image file by completing the following steps:
1. In the Find Phone Where area, choose the
Device Type
and
begins with
drop-down choices.
2. Enter the device type for the endpoint; for example,
Cisco TelePresence 500-32
.
3. Click
Find
. An example results screen is shown in Figure 3-12.
Figure 3-12 Results Screen After Device Type Search
4. Select the check box on the left side of the page to select all devices.
Tip This check box is circled in red in Figure 3-12.
5. Click
Apply Config to Selected
to apply the configuration to all selected devices.
f. Continue to Step 18.
Step 17 To load the software for a specific device, complete the following steps:
a. Navigate to
Device > Phone
.
b. Search and access your device by completing the following steps:
1. Use the drop-down choices to specify a valid search term, or leave the fields blank to find all devices.
2. Click
Find
.
3. Click the hypertext link in the Device Name (Line) row that corresponds to your device.
Step 18 Apply the codec file image to your system by completing the following steps:
a. In the Phone Load Name field, enter the name of the COP file, removing the cmterm-in front of the file name.
In the example in Figure 3-13, the administrator specified a file name of CTS.1-8-0-123R-K9.P2.
Figure 3-13 Phone Load Name Field
b. Click
Save
.
c. Click
Apply Config
.
Step 19 Connect the Touch 12 to the system as described in the “Connecting the Cisco TelePresence Touch 12 to the System” section.
Upgrading From Cisco TelePresence Software Releases Prior to CTS 1.7.4
To load the .sbn or .SPA and COP files to Unified CM and upgrade your codec and Touch 12 software in systems that are running CTS software versions that are lower than 1.7.4, complete the following steps.
Step 1 Copy the COP file to a Secure File Transfer Protocol (SFTP) server that is accessible by Unified CM.
Step 2 Log in to the Unified CM Administration interface.
Step 3 From the Navigation drop-down menu, on the top right of the GUI, select Cisco Unified OS Administration. The Cisco Unified Operation System Administration screen appears.
Step 4 Enter your user ID and password if prompted to do so.
Step 5 Navigate to
Software Upgrades > Install/Upgrade
.
Figure 3-14 Cisco Unified Operating System Administration Screen
Step 6 In the Software Location window, specify the following information in the fields, as shown in Figure 3-15:
-
In the Source drop-down menu, select
Remote Filesystem
.
-
In the Directory and Server fields, enter the location of the COP file on the SFTP server.
-
In the User Name and User Password fields, enter the user name and password used to access the SFTP server.
-
In the Transfer Protocol drop-down menu, select
SFTP
.
-
Figure 3-15 Specifying SFTP Server and File Location
Step 7 Click
Next
.
Unified CM accesses the SFTP server. The Software Location area lists the COP files that Unified CM finds in the directory that you specified.
Step 8 Choose the COP file that you want to install from the available file names in the Options/Upgrades drop-down menu, as shown in Figure 3-16.
Figure 3-16 Specifying the COP File
Step 9 Click
Next
.
The Unified CM GUI shows the COP file being installed, as shown in Figure 3-17.
Figure 3-17 COP File Installation
Step 10 After installation completes, verify the file validity by completing the following steps:
a. Make a note of the information in the File Checksum Details window, as shown in Figure 3-18.
Figure 3-18 File Checksum Details Window
b. Log in to the SFTP server and enter the following command:
c.
md5sum
filename
.cop.sgn
where
filename
is the file name of the COP file on the SFTP server.
d. Make a note of the checksum value that displays as a result of the md5sum command.
e. Compare the MD5 Hash Value that displays in this area to the MD5 checksum value that you find in the COP file on the server and make sure that they match to ensure that the file is not corrupted.
f. If the values match, continue to the next step; if the values do not match, retry the file installation.
Step 11 Click
Next
to begin installation.
The installation log shows the installation progress.
After the .loads, codec and Touch 12 files are extracted, the interface shows Complete in the Installation Status window, as shown in Figure 3-19.
Figure 3-19 Installation Status Window
Step 12 From the Navigation drop-down menu on the top right of the GUI, select
Cisco Unified Serviceability
and click
Go
.
The Cisco Unified Serviceability window appears, as shown in Figure 3-20.
Step 13 Enter your user ID and password if prompted to do so.
Figure 3-20 Cisco Unified Serviceability Window
Step 14 Restart the TFTP server by completing the following steps:
a. Navigate to
Tools > Control Center - Feature Services
.
b. Choose the correct TFTP server from the drop-down menu and click
Go
.
c. In the CM Services window click the Cisco
TFTP
radio button.
d. Click the Restart button.
Tip You can use either the Restart button on the bottom of the page or the button circled in red in Figure 3-21.
Figure 3-21 Restart Button in Features Services Page
Step 15 From the Navigation drop-down menu on the top right of the GUI, select
Cisco Unified CM Administration
and click
Go
.
The Cisco Unified CM Administration window appears.
Step 16 To apply the software to all devices of a specified type, complete the following steps:
Note To load the software per device, rather than apply it as a default, continue to Step 17.
a. Navigate to
Device > Device Settings > Device Defaults
.
b. Locate the system to which you want to apply a default codec image.
c. Apply the 1.8.0 codec image file as the default image file for all systems of a specified type by completing the following steps:
1. In the Load Information field, enter the name of the COP file, making the following changes:
-
If your system uses the codec shown in Figure 3-1, append a file type of .sbn.
In the example in Figure 3-22, the administrator specified a default codec file image of CTS.1-8-0-123R-K9.P1.sbn for all CTS 1100 systems. The original COP file name was cmterm-CTS.1-8-0-123R-K9.P1.
Figure 3-22 Specifying the Default .sbn File Image for All Systems of a Specified Type
-
If your system uses the codec shown in Figure 3-2, append a file type of .SPA.
In the example in Figure 3-23, the administrator specified device a default codec file image of CTS.1-8-0-123R-K9.P2.SPA for all CTS 500-32 systems. The original COP file name was cmterm-CTS.1-8-0-123R-K9.P2.
Figure 3-23 Specifying the Default .SPA File Image for All Systems of a Specified Type
2. Click
Save
to save your changes.
d. Navigate to
Device > Phone
.
e. Search and access the device type for which you want to apply the new codec image file by completing the following steps:
1. In the Find Phone Where area, choose the
Device Type
and
begins with
drop-down choices.
2. Enter the device type for the endpoint; for example,
Cisco TelePresence 500-32
.
3. Click
Find
. An example results screen is shown in Figure 3-24.
Figure 3-24 Results Screen After Device Type Search
4. Select the check box on the left side of the page to select all devices.
Tip This check box is circled in red in Figure 3-24.
5. Click
Apply Config to Selected
to apply the configuration to all selected devices.
f. Continue to Step 18.
Step 17 To load the software for a specific device, complete the following steps:
a. Navigate to
Device > Phone
.
b. Search and access your device by completing the following steps:
1. Use the drop-down choices to specify a valid search term, or leave the fields blank to find all devices.
2. Click
Find
.
3. Click the hypertext link in the Device Name (Line) row that corresponds to your device.
Step 18 Apply the codec file image to your system by completing the following steps:
a. If your system uses the codec shown in Figure 3-1, append a file type of .sbn.
In the example in Figure 3-25, the administrator specified a default codec file image of CTS.1-8-0-123R-K9.P1.sbn for all the specified system. The original COP file name was cmterm-CTS.1-8-0-123R-K9.P1.
Figure 3-25 Specifying an .sbn File Image for a Specific System
b. If your system uses the codec shown in Figure 3-2, append a file type of .SPA.
In the example in Figure 3-26, the administrator specified a codec file image of CTS.1-8-0-123R-K9.P2.SPA. The original COP file name was cmterm-CTS.1-8-0-123R-K9.P2.
Figure 3-26 Specifying an .SPA File Image for a Specific System
c. Click
Save
.
d. Click
Apply Config
to apply the configuration to this device.
The codec shuts down, applies the .SPA codec file as its boot file, and reboots.
Step 19 Apply the COP (Loads) file to the codec, which in turn allows the Touch 12 file to be installed by the Touch 12, by completing the following steps:
a. Redo Step 15 through Step 17 in this section, making the following changes:
b. In the Load Information field (for all devices of a specified type) or the Phone Load Name field (for a single device), enter the name of the COP file, omitting all file types.
In the examples in Figure 3-23 and Figure 3-26, you would change the file name from CTS.1-8-0-123R-K9.P2.SPA to CTS.1-8-0-123R-K9.P2. In the examples in Figure 3-22 and Figure 3-25, you would change the file name from CTS.1-8-0-123R-K9.P1.sbn to CTS.1-8-0-123R-K9.P1.
c. Click
Save
.
d. Click
Apply Config
.
Step 20 Connect the Touch 12 to the system as described in the “Connecting the Cisco TelePresence Touch 12 to the System” section.
Connecting the Cisco TelePresence Touch 12 to the System
For systems that use the codec shown in Figure 3-1, connect the Touch 12 device, by completing the following tasks:
Step 1 Connect one Ethernet cable between the “Network Uplink Input RJ-45” port on the rear of the Touch 12 and the connection labeled “To AP” on the PoE unit.
Step 2 Connect one Ethernet cable between the “To Phone” connection on the codec and the connection labeled “To Switch” on the PoE unit, as shown in Figure 3-27.
Step 3 Connect one end of the power cord to the PoE unit and plug the other end into a wall outlet.
Figure 3-27 Cisco TelePresence Touch Connections with Power over Ethernet Unit
Note After you connect the Touch device, you should see a series of circled numbers on the lower left side of the Touch display. The numbers change to check marks as the device is starting. If the circled numbers do not change to check marks or you receive a message on the Touch device that it could not register to the codec, disconnect the Touch device, wait 5 minutes, then reconnect it.
For systems that use the codec shown in Figure 3-2, connect the Touch 12 by doing the following:
Step 1 Connect the other side of the Ethernet cable to the “To Phone” connection on the system codec.
Step 2 Connect one side of the Ethernet cable that is supplied with the Touch 12 to the “Network Uplink Input RJ-45” port on the rear of the device, as shown in Figure 3-28.
Figure 3-28 Cisco TelePresence Touch Connection
Note After you connect the Touch device, you should see a series of circled numbers on the lower left side of the Touch display. The numbers change to check marks as the device is starting. If the circled numbers do not change to check marks or you receive a message on the Touch device that it could not register to the codec, disconnect the Touch device, wait 5 minutes, then reconnect it.