簡介
本檔案介紹如何以一種可能的方式修正CSCvd10535。
必要條件
需求
思科建議您瞭解以下主題：
- 思科整合情報中心(CUIC)
- Cisco Unified Contact Center Enterprise(UCCE)
採用元件
本文中的資訊係根據以下軟體和硬體版本：
本文中的資訊是根據特定實驗室環境內的裝置所建立。文中使用到的所有裝置皆從已清除（預設）的組態來啟動。如果您的網路運作中，請確保您瞭解任何指令可能造成的影響。
背景資訊
根據錯誤，如果您在CUIC的操作、管理和管理(OAMP)UCCE同步中收到此錯誤，本文檔將介紹修復此錯誤的一種方法
"Supervisor的doBulkInsert失敗：SQLException:無法在UNIQUE INDEX列(Unique Index:)中插入新行 — 重複值。 "
使用UCCE排除CUIC同步問題
您可以在CUIC日誌中看到以下內容：
0000019503: 10.250.20.56: Aug 28 2019 14:26:19.232 -0700: %CCBU__CUIC_SECURITY-3-EXCEPTION_INFO: %[build_date=Jan 17, 1970 5:01 PM][build_type=rel][exception=java.sql.SQLException: Unique constraint (informix.u121_108) violated.
at com.informix.jdbc.IfxSqli.addException(IfxSqli.java:3176)
at com.informix.jdbc.IfxSqli.receiveError(IfxSqli.java:3458)
at com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2369)
at com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2294)
at com.informix.jdbc.IfxSqli.executeCommand(IfxSqli.java:871)
at com.informix.jdbc.IfxResultSet.executeUpdate(IfxResultSet.java:290)
at com.informix.jdbc.IfxStatement.executeUpdateImpl(IfxStatement.java:1107)
at com.informix.jdbc.IfxStatement.executeUpdateBody(IfxStatement.java:381)
at com.informix.jdbc.IfxStatement.executeUpdate(IfxStatement.java:269)
at com.mchange.v2.c3p0.impl.NewProxyStatement.executeUpdate(NewProxyStatement.java:64)
at com.cisco.ccbu.cuic.businesslogic.usersync.bulkinsert.CuicUserSyncBulkInsertSupervisors.doBulkInsert(CuicUserSyncBulkInsertSupervisors.java:212)
at com.cisco.ccbu.cuic.businesslogic.usersync.CuicUserSyncProcessingCenterWorkerRunnable.run(CuicUserSyncProcessingCenterWorkerRunnable.java:108)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.sql.SQLException: ISAM error: duplicate value for a record with unique key.
at com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:408)
at com.informix.jdbc.IfxSqli.receiveError(IfxSqli.java:3463)
收集以下命令的輸出：
run sql select id, name, samaccountname from cuic_data:cuicuser where (samaccountname is null or samaccountname = '') and name not like 'CUIC\\%'
run sql update cuic_data:cuicuser set samaccountname=name where (samaccountname is null or samaccountname = '') and name not like 'CUIC\\%
run sql select name, description, alias from cuic_data:cuicuser order by description
運行此查詢可查詢您嘗試從CUIC UI中刪除的使用者的名稱/ID:
run sql select id, name, description from cuic_data:cuicuser
使用者ID如下所示：
6FD44DB6100001620010065A0AFA1438
一旦您擁有了ID，就可以為使用者運行這些查詢，並用在前面命令中找到的ID替換「<userId>」部分：
run sql select Id, ScheduledreportName from cuic_data:cuicScheduledReports where UserId = '<userId>'
run sql select Id, name from cuic_data:cuicCategory where Owner = '<userId>'
run sql select Id, name from cuic_data:cuicDashboard where Owner = '<userId>'
run sql select Id, name from cuic_data:cuicReportDefinition where Owner = '<userId>'
run sql select Id, name from cuic_data:cuicReport where Owner = '<userId>'
run sql select Id, name from cuic_data:cuicDatasource where Owner = '<userId>'
run sql select Id, name from cuic_data:cuicValueList where Owner = '<userId>'
run sql select Id, name from cuic_data:cuicCollection where Owner = '<userId>' and ValueListId is not null
在此示例中，找到11個無法刪除的使用者。
從此查詢中查詢CUIC管理員帳戶的ID:
run sql select id, name, description from cuic_data:cuicuser
通常如此：
1111111111111111111111111111AAAA
運行以下查詢以獲取對象的所有權：
run sql update cuic_data:cuicreport set owner = '1111111111111111111111111111AAAA' where owner in ( select id from cuic_data:cuicuser where name in ('Cisco\admin'))
run sql select id,name from cuic_data:cuicscheduledreports where owner in ( select id from cuic_data:cuicuser where name in ('Cisco\admin'))
run sql update cuic_data:cuiccategory set owner = '1111111111111111111111111111AAAA' where owner in ( select id from cuic_data:cuicuser where name in ('Cisco\admin'))
run sql update cuic_data:cuicdashboard set owner = '1111111111111111111111111111AAAA' where owner in ( select id from cuic_data:cuicuser where name in ('Cisco\admin'))
run sql update cuic_data:cuicscheduledreports set userid = '1111111111111111111111111111AAAA' where userid in ( select id from cuic_data:cuicuser where name in ('Cisco\admin'))
如果使用者建立了任何資料夾，您也可以從CUIC UI中刪除這些資料夾。
您還可以使用「運行方式」功能並從中刪除特定報告。
意見