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本文档介绍如何对Cisco Unified Communications Manager Express(CUCME)上的寻线组进行故障排除。
寻线组允许将特定号码(引导号)的传入呼叫定向到定义的分机号组。
传入呼叫从引导号重定向到配置定义的第一个分机号。如果第一个号码忙或无法应答,则呼叫将重定向到列表中的下一部电话。呼叫在忙线或无应答时继续被重定向到列表中的一个号码,直到该号码被应答或呼叫到达定义为最终号码的号码。
要从寻线组添加或删除分机,请使用以下配置集:
Router#voice hunt-group 35 parallel Router#final 097 Router#list 885,886, <add new DN/ remove DN > Router#timeout 30 Router#statistics collect Router#pilot 035 Router#preference 2 secondary 2
如果分机无法注销寻线组,请继续,重做电话或语音注册池的配置,然后重置电话。确保也重新创建配置文件。
步骤1.收集以下show输出show ephone-hunt或show ephone-hunt summary或show ephone-hunt <hunt group tag>,以标识属于该寻线组的ephone-dn。
Router#show ephone-hunt Group 1 type: peer pilot number: 450, peer-tag 20123 list of numbers: 451, aux-number A450A0900, # peers 5, logout 0, down 1 peer-tag dn-tag rna login/logout up/down [20122 42 0 login up ] [20121 41 0 login up ] [20120 40 0 login up ] [20119 30 0 login up ] [20118 29 0 login down] 452, aux-number A450A0901, # peers 4, logout 0, down 0 peer-tag dn-tag rna login/logout up/down [20127 45 0 login up ] [20126 44 0 login up ] [20125 43 0 login up ] [20124 31 0 login up ] 453, aux-number A450A0902, # peers 4, logout 0, down 0 peer-tag dn-tag rna login/logout up/down [20131 48 0 login up ] [20130 47 0 login up ] [20129 46 0 login up ] [20128 32 0 login up ] 477, aux-number A450A0903, # peers 1, logout 0, down 0 peer-tag dn-tag rna login/logout up/down [20132 499 0 login up ] preference: 0 members initial state: logout preference (sec): 7 timeout: 3, 3, 3, 3 max timeout : 10 hops: 4 next-to-pick: 1 E.164 register: yes auto logout: no stat collect: no
Router# show ephone-hunt summary Group 1 type: peer pilot number: 5000 list of numbers: 5001 5002 5003 5004 5005 final number: 5006 preference: 0 members initial state: logout timeout: 180 hops: 2 E.164 register: yes
收集电话详细信息:
Router#show ephone | b <Directory Number/ Extension Number> ephone-461[460] Mac:203A.0722.54F3 TCP socket:[67] activeLine:1 whisperLine:0 REGISTERED in SCCP ver 22/17 max_streams=5 mediaActive:1 whisper_mediaActive:0 startMedia:1 offhook:1 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9 IP:10.128.182.90 * 51189 7965 keepalive 106099 max_line 6 available_line 3 HuntGroupLogout button 1: cw:1 ccw:(0 0) dn 203 number 461 CH1 CONNECTED CH2 IDLE huntGroupLogout button 2: cw:1 ccw:(0 0) dn 204 number 461 CH1 IDLE CH2 IDLE button 3: cw:1 ccw:(0 0) dn 205 number 461 CH1 IDLE CH2 IDLE speed dial 1:2548876 speed dial 2:6567710 speed dial 3:6528989 Preferred Codec: g711ulaw Lpcor Type: none Active Call on DN 203 chan 1 :461 10.128.182.90 22082 to 10.121.128.90 2000 via 10.128.182.90 G729 30 bytes no vad Tx Pkts 10663 bytes 447846 Rx Pkts 10663 bytes 447846 Lost 0 Jitter 0 Latency 0 callingDn -1 calledDn -1 (media path callID 2799007 srcCallID 2799009)
收集寻线组详细信息:
Router#sh ephone-hunt 1 Group 1 type: longest-idle pilot number: 001, peer-tag 20682 list of numbers: A482, aux-number A001A0000, # peers 1, logout 0, down 0 on-hook time stamp 3334171983, off-hook agents=1 peer-tag dn-tag rna login/logout up/down [20681 252 0 login up ] A454, aux-number A001A0001, # peers 1, logout 1, down 1 on-hook time stamp 3334166112, off-hook agents=0 peer-tag dn-tag rna login/logout up/down [20683 223 0 logout down] *, aux-number A001A0002, # peers 1, logout 0, down 1 on-hook time stamp 3327356688, off-hook agents=0 peer-tag dn-tag rna login/logout up/down [20684 0 0 - down] only one agent available! preference: 8 preference (sec): 7 members initial state: logout timeout: 300, 300, 300 max timeout : 10000 description: (Phone Center) display-logout: Night Service Active present-call: onhook-phone hops: 1 E.164 register: yes auto logout: no stat collect: no number of calls in queue: 0 callqueue display: continuously debug: no
步骤2.重做寻线组配置,或者如果有投诉说只有一部电话从寻线组注销,则重新配置目录号码(DN)并尝试重置电话。
Router#config)#no ephone-dn XYZ //Remove the ephone-dn configuration// Router#config)#ephone-dn XYZ//Add the ephone-dn back again// Router#(config)#no ephone ABC //Remove the ephone configuration// Router#(config)#ephone ABC //Add the ephone back again, one command at a time// Router#(config-ephone)# device-security-mode none Router#(config-ephone)# mac-address AAAA.BBBB.CCCC Router#(config-ephone)# ephone-template 1 Cannot update the CNF file for phone-ABC with type (0) The ephone template tag has been changed under this ephone, please execute create cnf-files under telephony-services and restart or reset ephone to take effect. Router#(config-ephone)# speed-dial 1 YYYYYYY Router#(config-ephone)# speed-dial 2 XXXXXXX Router#(config-ephone)# speed-dial 3 NNNNNNN Router#(config-ephone)# no auto-hold newline Router#(config-ephone)# type 7965 Router#(config-ephone)# button 1:203 2:204 3:205 Router#(config-ephone)#telephony-service Router#(config-telephony)#create cnf-files Creating CNF files Router#(config-telephony)#end Router##wr Router##show ephone | b -461 //Verify the ephone configuration with the pre-check// ephone-461[460] Mac:203A.0722.54F3 TCP socket:[67] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 22/17 max_streams=5 mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9 IP:10.128.182.90 * 50357 7965 keepalive 0 max_line 6 available_line 3 button 1: cw:1 ccw:(0 0) dn 203 number 461 CH1 IDLE CH2 IDLE button 2: cw:1 ccw:(0 0) dn 204 number 461 CH1 IDLE CH2 IDLE button 3: cw:1 ccw:(0 0) dn 205 number 461 CH1 IDLE CH2 IDLE speed dial 1:2548876 speed dial 2:6567710 speed dial 3:6528989 Preferred Codec: g711ulaw Lpcor Type: none
Router# show voice hunt-groupGroup 1 type: longest-idle preference: 0 preference (sec): 0 timeout: 0 final_number: 1Group 34 type: parallel pilot number: 3, peer-tag 2147483647 secondary number: 4, peer-tag 2147483646 preference: 0 preference (sec): 0 timeout: 0 final_number: Router##show voice hunt-group 42 Group 42 type: parallel pilot number: 042, peer-tag 2147483618 secondary number: 642, peer-tag 2147483617 list of numbers: Member Used-by State Login/Logout====== ======= ===== ============461 461 up logout 462 462 up login 386 386 up login 885 885 up login 886 886 up login preference: 2 preference (sec): 2 timeout: 30 final_number: 097 stat collect: yes phone-display: no
Router#(config)#no voice hunt-group 42 parallel //Remove the hunt-group config// Router#(config)#voice hunt-group 42 parallel //Redo the hunt-group config// Router#(config-voice-hunt-group)# final 097 Router#(config-voice-hunt-group)# list 461,462,386,885,886 Router#(config-voice-hunt-group)# timeout 30 Router#(config-voice-hunt-group)# statistics collect Router#(config-voice-hunt-group)# pilot 042 secondary 642 Router#(config-voice-hunt-group)# preference 2 secondary 2 Router#(config-voice-hunt-group)#end Router##wr Building configuration... Router#show voice hunt-group 42 //Verify the hunt-group config// Group 42 type: parallel pilot number: 042, peer-tag 2147483618 secondary number: 642, peer-tag 2147483617 list of numbers: Member Used-by State Login/Logout ====== ======= ===== ============ 461 461 up login 462 462 up login 386 386 up login 885 885 up login 886 886 up login preference: 2 preference (sec): 2 timeout: 30 final_number: 097 stat collect: yes phone-display: no
Router#show ephone ringing
或者
Router#show voice register pool ringing