思科统一客户语音门户
反馈-
- Unified Customer Voice Portal 12.5(1)
状态: 不可订购 | 支持终止日期: 31-Dec-2027
- Unified Customer Voice Portal 12.6(1)
状态: 不可订购 | 支持终止日期: 31-Dec-2027
- Unified Customer Voice Portal 12.6(2)
状态: 不可订购 | 支持终止日期: 31-Dec-2027
- Unified Customer Voice Portal 15.0(1)
状态: 在售 | 发布日期: 30-Apr-2025
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主要搜索结果
主要信息
查看此文档的客户还查看了以下内容
最新安全公告
- 31-Mar-2026
- 02-Feb-2026
- 03-Sep-2024
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产品手册和产品信息
- Cisco Unified Customer Voice Portal 12.5 Data Sheet
- Cisco Unified Customer Voice Portal 12.0 Data Sheet
- Cisco Unified Customer Voice Portal 11.6 Data Sheet
- Cisco Unified Customer Voice Portal 7.0
- Cisco Unified Customer Voice Portal 11.5 Data Sheet
产品手册
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1)
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1
生命周期终止和销售终止通知
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安全公告
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
安全公告、响应和通知
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思科客户语音门户下载
- Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required
- Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change
- Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand
- Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent
- Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
- Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
问题信息通告（Field Notice）
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版本和兼容性
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参考
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Cisco Unified Customer Voice Portal 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
文档目录
- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) (PDF - 3 MB)
许可信息
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安装和升级
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Cisco Unified Customer Voice Portal 12.5(1)
安装和升级技术说明
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Cisco Unified Customer Voice Portal 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
安装和升级指南
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配置
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
功能指南
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Cisco Unified Customer Voice Portal 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
编程指南
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Cisco Unified Customer Voice Portal 15.0(1)
- Administration Guide for Cisco Unified Customer Voice Portal 15.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
配置指南
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
- 配置数据库Call Studio元素 — Tomcat JNDI for SQL Database
- 配置CVP客户虚拟助理(CVA)
- 配置Google Dialogflow ES以改进CCE VA实施的语音识别
- 在CVP 12.0上配置安全Java管理扩展(JMX)通信
- 使用思科CVP配置Say It Smart
- 如何从CVP VXML服务器收集堆转储和线程转储
- 在双独立VRU设置中配置CVP和IPIVR
- 为CVP报告服务器数据库实例名称创建别名
- 如何通过客户语音门户(CVP)使用中继利用率功能进行部署和配置
- 在CVP服务器上为HTTPS Web访问配置CA签名证书
- 在OAMP服务器不可用时在CVP报告服务器上配置数据库清除计划。
- IOS语音XML网关到CVP呼叫流使用MRCPv2 ASR/TTS
- 使用MRCPv1 ASR/TTS的IOS语音XML网关到CVP呼叫流
配置示例和技术说明
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维护和运行
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Cisco Unified Customer Voice Portal 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(1)
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
最终用户指南
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故障排除
- 如何查看OAMP上的情景服务帐户POD统计信息
Support FAQ
- 在CCE中设置跟踪和收集日志
- CVP OAMP和CVP组件之间采用相互身份验证的安全JMX通信
- 获取完整的联系中心产品版本
- 排除CVP智能许可证注册错误
- Troubleshoot Customer Voice Portal (CVP) Transfers Wrong Automatic Number Identification (ANI)
- 排除客户语音门户(CVP)传输错误的自动号码识别(ANI)故障
- 重置CVP OAMP丢失管理员密码
- 配置CVP SIP心跳并对其进行故障排除
- 排除CVP服务器因IP地址更改而无法访问的故障
- 使用Jconsole排除CVP VXML服务器内存问题
- 了解思科语音门户礼貌回叫状态信息
- 自动执行CVP证书命令
- 排除CVP OAMP故障第404页错误
- 排除VVB PlayMedia Skip和DTMF缓冲区故障
- 使用思科客户语音门户排除会话刷新计时器故障
故障排除技术说明
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资料
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