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本文档介绍常见的Cisco Call Studio故障排除方案以及从中获取这些方案的日志。
Cisco 建议您了解以下主题:
本文档中的信息基于Cisco Call Studio 11.6和/或12.0。
本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始(默认)配置。如果您的网络处于活动状态,请确保您了解所有命令的潜在影响。
在C:\Temp目录中可找到Call Studio安装日志。
以下是新安装日志的示例片段:
[10-20-2020 08:52:32] Informational: Starting Call Studio installation procedure...
[10-20-2020 08:52:32] Informational: Attempting to read version file: D:\CallStudio\Installer_Windows\VERSION
[10-20-2020 08:52:32] Informational: Welcome to the installation of the Cisco Unified Call Studio, Release 12.0.1.
[10-20-2020 08:52:34] Informational: User has passed the Copyrights notification screen.
[10-20-2020 08:52:37] Informational: User has accepted the license agreement.
[10-20-2020 08:52:38] Informational: User selected directory: C:\Cisco\CallStudio
[10-20-2020 08:52:38] Informational: User has selected target directory = C:\Cisco\CallStudio
[10-20-2020 08:52:39] Informational: LaunchApp - success running: Setting CALLSTUDIO_HOME environmental variable through setx: C:\Windows\system32\setx.exe
[10-20-2020 08:52:39] Informational: Installing the Vc++ redistributable exe from the path: C:\Users\ADMINI~1\AppData\Local\Temp\3\{7F6E4651-C47A-4607-8E9D-64A8B21F688F}\{763E1DF9-41BC-4C54-9705-A0C6D1594B26}\vcredist_x64.exe
[10-20-2020 08:52:41] WARNING: LaunchApp - Error 5100 while running: Attempting to silently install Vcredist_x64 using cmd=.
[10-20-2020 08:52:41] ERROR: Installation of VC++ redistributable failed.
[10-20-2020 08:52:41] Informational: Installation of VC++ redistributable failed.
[10-20-2020 08:53:13] Informational: Launching program C:\Users\ADMINI~1\AppData\Local\Temp\3\{7F6E4651-C47A-4607-8E9D-64A8B21F688F}\{763E1DF9-41BC-4C54-9705-A0C6D1594B26}\studio.bat with command line options "C:\Cisco\CallStudio\eclipse\jre\bin\java.exe" C:\Users\ADMINI~1\AppData\Local\Temp\3\{7F6E4651-C47A-4607-8E9D-64A8B21F688F}\{763E1DF9-41BC-4C54-9705-A0C6D1594B26}\ "C:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.license\license"
[10-20-2020 08:53:14] Informational: Successfully added install path for registry key SOFTWARE\Cisco Systems, Inc.\Cisco Unified Call Studio\11.6.1
[10-20-2020 08:53:14] Informational: WriteLine successfully wrote to C:\Cisco\CallStudio\eclipseeclipse.ini
[10-20-2020 08:53:14] Informational: WriteLine successfully wrote to C:\Cisco\CallStudio\eclipseeclipse.ini
[10-20-2020 08:53:15] Informational: New Installation Complete.
Call Studio许可证仅在11.6版本之前有效。从12.0及以后,Call Studio不需要任何许可证。
您可以在此处获取许可证日志:
以下是示例日志文件:C:\Cisco\CallStudio\eclipse\workspace\元数据
!SUBENTRY 1 com.audiumcorp.studio.core 4 4 2019-07-24 14:33:13.797
!MESSAGE This installation of Call Studio cannot be used until it has been activated.
If you installed Call Studio more than 30 days ago, you are now required to activate it to use it.
To activate, restart Call Studio, enter your licensing information and click on the 'Activate >>' button.
!STACK 0
com.audiumcorp.license.client.LicenseException: This installation of Call Studio cannot be used until it has been activated.
If you installed Call Studio more than 30 days ago, you are now required to activate it to use it.
To activate, restart Call Studio, enter your licensing information and click on the 'Activate >>' button.
at com.audiumcorp.studio.core.license.LicenseManager.initialize(LicenseManager.java:184)
at com.audiumcorp.studio.core.CorePlugin.validateLicense(CorePlugin.java:325)
at com.audiumcorp.studio.core.CorePlugin.start(CorePlugin.java:308)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)
at java.security.AccessController.doPrivileged(Native Method)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)
at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299)
at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:440)
at org.eclipse.osgi.internal.loader.BundleLoader.setLazyTrigger(BundleLoader.java:268)
at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:107)
at org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(ClasspathManager.java:463)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.findLocalClass(DefaultClassLoader.java:216)
at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:400)
at org.eclipse.osgi.internal.loader.SingleSourcePackage.loadClass(SingleSourcePackage.java:35)
at org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:473)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:429)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:417)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(DefaultClassLoader.java:107)
at java.lang.ClassLoader.loadClass(ClassLoader.java:358)
at com.audiumcorp.studio.builder.core.util.BuilderResources.isBuilderSupported(BuilderResources.java:138)
at com.audiumcorp.studio.builder.core.CorePlugin.validateLicense(CorePlugin.java:74)
at com.audiumcorp.studio.builder.core.CorePlugin.start(CorePlugin.java:60)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)
at java.security.AccessController.doPrivileged(Native Method)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)
at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299)
at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:440)
at org.eclipse.osgi.internal.loader.BundleLoader.setLazyTrigger(BundleLoader.java:268)
at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:107)
at org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(ClasspathManager.java:463)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.findLocalClass(DefaultClassLoader.java:216)
at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:400)
at org.eclipse.osgi.internal.loader.SingleSourcePackage.loadClass(SingleSourcePackage.java:35)
at org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:473)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:429)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:417)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(DefaultClassLoader.java:107)
at java.lang.ClassLoader.loadClass(ClassLoader.java:358)
at java.lang.Class.getDeclaredConstructors0(Native Method)
at java.lang.Class.privateGetDeclaredConstructors(Class.java:2493)
at java.lang.Class.getConstructor0(Class.java:2803)
at java.lang.Class.newInstance(Class.java:345)
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:184)
at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:905)
at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:243)
at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:55)
at org.eclipse.ui.internal.WorkbenchPlugin$1.run(WorkbenchPlugin.java:268)
at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:70)
at org.eclipse.ui.internal.WorkbenchPlugin.createExtension(WorkbenchPlugin.java:264)
at org.eclipse.ui.internal.registry.EditorDescriptor.createEditor(EditorDescriptor.java:235)
at org.eclipse.ui.internal.EditorManager.createPart(EditorManager.java:875)
at org.eclipse.ui.internal.EditorReference.createPartHelper(EditorReference.java:609)
at org.eclipse.ui.internal.EditorReference.createPart(EditorReference.java:465)
at org.eclipse.ui.internal.WorkbenchPartReference.getPart(WorkbenchPartReference.java:595)
at org.eclipse.ui.internal.EditorAreaHelper.setVisibleEditor(EditorAreaHelper.java:271)
at org.eclipse.ui.internal.EditorManager.setVisibleEditor(EditorManager.java:1459)
at org.eclipse.ui.internal.EditorManager$5.runWithException(EditorManager.java:972)
at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4140)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3757)
at org.eclipse.ui.application.WorkbenchAdvisor.openWindows(WorkbenchAdvisor.java:803)
at org.eclipse.ui.internal.Workbench$33.runWithException(Workbench.java:1600)
at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4140)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3757)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2609)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:123)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577)
at org.eclipse.equinox.launcher.Main.run(Main.java:1410)
at org.eclipse.equinox.launcher.Main.main(Main.java:1386)
错误日志视图捕获插件记录的所有警告和错误。基础日志文件是存储在工作区的.metadata子目录中的.log文件。“错误日志”视图位于窗口>显示视图>错误日志下。
事件排序
日志视图中的事件可以按Message、Plug-in ID或Date按升序或降序排序。只需单击排序所基于的列标题。列标题中的向下箭头表示降序;同时,向上箭头表示升序。
事件分组
日志视图中的事件可以按会话或插件ID分组。只需在视图工具栏中单击Chevron并选择Group By。
事件过滤
您可以过滤视图以显示特定类型或会话的事件。此外,您可以限制视图中的条目数。过滤选项在视图的工具栏下拉菜单的Filters...(过滤器……)下可用。
导入和导出日志
要将任意.log文件导入到视图中,请按导入日志工具栏按钮,或从上下文菜单中选择导入日志……。然后,从文件系统中选择.log文件。
要将当前日志视图内容导出到文件中,请按导出日志工具栏按钮,或从上下文菜单中选择导出日志……。然后,输入文件名。
清除和删除日志
要清除view log内容而不删除底层.log文件,请按清除日志工具栏按钮,或从上下文菜单中选择清除日志查看器。
要永久删除基本。log文件,请按Delete Log工具栏按钮,或从上下文菜单中选择Delete Log。
事件详细信息
在Event Details对话框中可以查看有关特定事件的完整详细信息,方法是双击特定条目或从该条目的上下文菜单中选择Event Details。您可以查看每个事件的Date、Severity、Message、Exception Stack Trace(如果可用)和Session Data。
您可以通过向上箭头和向下箭头按钮从一个条目导航到下一个条目。
要将错误复制到剪贴板,请按带有剪贴板图像的按钮。
当您在工作台中处理资源时,各个构建器可以自动在“问题”视图中记录问题、错误或警告。例如,当您保存包含语法错误的Java源文件时,这些错误会被记录到“问题”视图中。当您双击问题、错误或警告的图标时,相关资源的编辑器会自动打开到相关代码行。
默认情况下,“问题”视图按严重性对您的问题分组。您也可以按类型或根本不进行分组。某些组件会添加自己的分组。例如,Java开发工具(JDT)支持添加了一个Java问题类型组。可以使用“分组依据”菜单选择分组。
“问题”视图的第一列显示一个图标,表示行项目的类型、类别和说明。左键点击项目,在编辑器中打开文件,并突出显示问题所在行。
您可以配置“问题”视图的内容,以便仅查看与特定资源或资源组相关的警告和错误。这通过下拉菜单中的配置内容对话框来完成。您可以向“问题”视图添加多个过滤器,并根据需要启用或禁用它们。过滤器可以是可加的(将显示至少满足其中一个已启用过滤器的任何问题)或排他性的(仅显示满足所有过滤器的问题)。默认情况下提供两个最常用的过滤器(选择时显示所有错误和警告)。
可以通过从上下文菜单中选择快速修复来解决问题。列出了可能的分辨率。
要将“问题”视图添加到当前视角,请单击“窗口”>“显示视图”>“其他……”>“常规”>“问题”。