简介
本文档介绍如何在使用“加入”按钮时对“云设备无法加入Webex会议”进行故障排除。
问题
使用Join按钮尝试加入Webex会议时，会显示以下消息：
“无法加入会议。会议号码无效。请检查号码或链接，然后重试。"
故障排除
在设备日志中定位故障尝试
在日志捆绑包中找到callhistory.txt。
*r CallHistoryGetResult Entry 1 CorrelationId: "45549518-9d36-482c-99bf-39e19085608c"
*r CallHistoryGetResult Entry 1 RemoteNumber: ""
*r CallHistoryGetResult Entry 1 CallbackNumber: ""
*r CallHistoryGetResult Entry 1 DisplayName: ""
*r CallHistoryGetResult Entry 1 Direction: Outgoing
*r CallHistoryGetResult Entry 1 Protocol: Spark
*r CallHistoryGetResult Entry 1 CallRate: 20000
*r CallHistoryGetResult Entry 1 CallType: Video
*r CallHistoryGetResult Entry 1 VideoUsed: False
*r CallHistoryGetResult Entry 1 EncryptionType: "None"
*r CallHistoryGetResult Entry 1 BookingId: "webex-1"
*r CallHistoryGetResult Entry 1 Duration: 0
*r CallHistoryGetResult Entry 1 StartTime: "2026-03-16T18:10:55"
*r CallHistoryGetResult Entry 1 StartTimeUTC: "2026-03-16T17:10:55Z"
*r CallHistoryGetResult Entry 1 EndTime: "2026-03-16T18:10:55"
*r CallHistoryGetResult Entry 1 EndTimeUTC: "2026-03-16T17:10:55Z"
*r CallHistoryGetResult Entry 1 DaysAgo: 2
*r CallHistoryGetResult Entry 1 DisconnectCause: "CallError (startOutgoingForWebexMeeting, unexpected, MeetingNotFound, response 404/404006)"
对all.log文件使用CorrelationID号。
*r CallHistoryGetResult Entry 1 CorrelationId: "45549518-9d36-482c-99bf-39e19085608c"
2026-03-16T18:10:55.824+01:00 main[2441]: Wx2[3]: CallServiceImpl: Removing Call with correlationId='45549518-9d36-482c-99bf-39e19085608c'
2026-03-16T18:10:55.825+01:00 main[2441]: Wx2 I: MeetingContainerServiceImpl::on_call_set_updated: Call updated. Call count: 0, has convergedCall: no, session joined: false
2026-03-16T18:10:55.825+01:00 main[2441]: Wx2 I: MeetingContainerServiceImpl::on_call_set_updated: No active joined call found
2026-03-16T18:10:55.834+01:00 main[2441]: MainEvents I: CallDisconnected(p=7) remoteURI='' causeToLocal=[error('CallError (startOutgoingForWebexMeeting, unexpected, MeetingNotFound, response 404/404006)') 'OtherRemote'] causeToRemote=[normal('') 'LocalDisconnect']
注意MeetingNotFound原因：
2026-03-16T18:10:55.834+01:00 main[2441]: MainEvents I: CallDisconnected(p=7) remoteURI='<removed for privacy>' causeToLocal=[error('CallError (startOutgoingForWebexMeeting, unexpected, MeetingNotFound, response 404/404006)') 'OtherRemote'] causeToRemote=[normal('') 'LocalDisconnect']使用MeetingNotFound和之前在文件application.log中更正的时间戳：
2026-03-16T18:10:55.810+01:00 main[2441]: Wx2Http[1]: HTTP(243) <= 404
2026-03-16T18:10:55.810+01:00 main[2441]: Wx2[1]: Response: {"code":404006,"message":"Cannot find the data"}
2026-03-16T18:10:55.810+01:00 main[2441]: Wx2 ERROR: CallImpl::verror: 'startOutgoingForWebexMeeting, unexpected, MeetingNotFound, response 404/404006'
2026-03-16T18:10:55.810+01:00 main[2441]: Wx2[3]: CallServiceImpl::onCallError: locusId='', lastActive=''
2026-03-16T18:10:55.815+01:00 main[2441]: MainEvents I: CallDisconnectIndicated(p=7) remoteURI='' cause=[error('CallError (startOutgoingForWebexMeeting, unexpected, MeetingNotFound, response 404/404006)') 'OtherRemote']
2026-03-16T18:10:55.815+01:00 main[2441]: MainEvents I: ParticipantLeftConference(c=6,p=7)
根本原因
加入会议问题的根本原因是主持人删除或取消了会议序列。预订信息已成功分析并显示在设备上，但在使用Join按钮时，后端返回了404错误。
解决方案
重新安排新会议，并确保分配给设备的邮箱接受并正确更新新的会议详细信息。
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