思科统一联络中心快捷版 10.0(1)
产品概述
| 系列 | 思科统一联络中心快捷版 |
|---|---|
| 概述 | 产品概述 |
| 状态 |
不可订购
EOL 详细信息
|
|---|---|
| 发布日期 | 16-OCT-2013 |
| 销售终止日期 | 07-JAN-2019 详细信息 |
| 支持终止日期 | 31-JAN-2022 详细信息 |
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我最近查看的文档
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最新安全公告
- 25-Mar-2021
- 18-Mar-2021
- 03-Jun-2020
- 20-May-2020
- 19-May-2020
- 04-May-2020
- 04-Feb-2020
- 02-Oct-2019
- 04-Sep-2019
- 21-Aug-2019
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产品手册和产品信息
产品手册
最新
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Webex Workforce Optimization Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Unified Contact Center Express Premium 4.5
- Cisco Unified Contact Center Express 8.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express Features and Specifications 4.0
- Cisco IPCC Express - Standard 4.0
- Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express - Premium 4.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 8.5
- Cisco Unified Contact Center Express Standard 4.5
- Cisco Unified Contact Center Express 6.0
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生命周期终止和销售终止通知
最新
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 12.0 for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Workforce Optimization
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 12.0
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
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安全公告
公告
问题信息通告（Field Notice）
-
- Field Notice: FN - 72117 - Customer Collaboration Portal - QuoVadis Root Certificate Decommission Might Affect Smart Licensing and Smart Call Home Functionality - Software Upgrade Recommended
- Field Notice: FN - 70557 - Unified Contact Center Express - QuoVadis Root Certificate Decommission Might Affect Smart Licensing and Smart Call Home Functionality - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended
思科统一联络中心快捷版 10.0(1)
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 64118 - Unified Contact Center Express (UCCX) 9.0 Engine Remains in Shutdown
- Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
安全公告、响应和通知
最新
- Cisco Unified Contact Center Express Improper API Authorization Vulnerability
- Cisco Unified Contact Center Express Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Privilege Escalation Vulnerability
- Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability
- Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability
- Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Remote File Injection Vulnerability
- Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in Cisco Unified Contact Center Express
- Cisco Voice Operating System-Based Products Unauthorized Access Vulnerability
- Cisco Unified Contact Center Express Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Express Clear Text Authentication Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Cisco Unified Intelligence Center (CUIC) Software Cross-Site Scripting Vulnerability
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版本和兼容性
版本说明
- Cisco Unified Contact Center Express Release Notes 10.0(1)
思科统一联络中心快捷版 10.0(1)
参考
文档目录
-
- Cisco Unified Contact Center Express Documentation Guide, Release 10.0(1)
思科统一联络中心快捷版 10.0(1)
许可信息
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
技术参考
- Cisco Unified CCX Database Schema Guide, Release 10.0(1) (PDF - 2 MB)
思科统一联络中心快捷版 10.0(1)
设计
设计技术说明
最新
- 没有在Cisco Supervisor Desktop显示的代理
- IPCC Express IP/IVR 常见问题
- Cisco Unified Contact Center Express的8.x远程监控
- IPCC Express 历史报告的常见问题
- 移动Supervisor支持常见问题
- 如何设置企业数据屏幕弹出？
- 在呼叫无应答以后将代理状态更改成“Ready”
- 将一个呼叫队列到多个CSQ
- 将RASCAL和VoIP服务器从共存CRS服务器移动到专用服务器
- IPCC Express如何与Extension Mobility一起使用
- 手工检查在CRS服务器上的JTAPI版本
- 更改在IP IVR服务器的本地管理员密码
- Cisco Agent Desktop能否共存与在微软视窗OS的Novell NetWare客户端？
- 如何能增加环的数量到Agent Desktop ？
- 使用CRS服务器企业数据库集成
安装和升级
安装和升级技术说明
- IPCC Express IP/IVR 常见问题
- IPCC Express Troubleshooting Tips for Upgrade, Backup, and Restore Issues
- UCCX 8.0 ：如何激活TAPS的法语提示
- UCCX-TAPS排除故障
- 在CRS专用服务器的OS安装时使用产品密钥
- 在Microsoft Windows XP SP2中使用Cisco CRS客户端
- 在初始配置以后IPCC Express的管理员无法登录
- 在开始时IPCC Express CRA编辑器显示空白的调色板
- 如何下载Cisco IPCC Express版本3.0 (3) ？
- 当您设法登录到Cisco CRS服务器时，SQLUtility设置运行不确定
- 手工卸载Cisco Agent Desktop
- 无法登录Cisco Agent Desktop — 许可错误
- 无法的UCCX 10.5(1)应用SU1在一个新本地安装的补丁程序
- 更新CRS版本4的许可证计数
- 移动Supervisor支持常见问题
配置
配置示例和技术说明
最新
- Webex Experience Management Integration with Contact Center Express
- 配置延伸并且连接UCCX的功能
- 配置Cisco身份服务的标识供应商能启用SSO
- 配置回叫功能的自定义脚本在UCCX
- 当配置CRS时的"Error While Handling The Input Request"错误消息
- UCCX解决方案证书管理指南
- 排除在UCCX Outbound Dialer的常见情况故障
- 在所有VOS工具型号的改进的信息包获取
- 配置在Cisco Unified Contact Center Express (UCCX) 11.0(1)的过帐呼叫处理或以后
- 与Okta身份供应商的联系中心SSO
- 安装并且配置F5身份供应商(IdP) Cisco身份服务的(ID)对enable (event) SSO
- 安装并且配置口令身份供应商(IdP) Cisco身份服务的(ID)对enable (event) SSO
- Install and Configure the PingFederate Identity Provider for Cisco Identity Service to enable SSO
- Install and Configure the OpenAM Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO
- 了解在UCCX解决方案的ECDSA证书
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编程指南
-
- Cisco Unified Contact Center Express Editor Step Reference Guide, Release 10.0(1) (PDF - 5 MB)
- Cisco Unified Contact Center Express Expression Language Reference Guide, Release 10.0(1) (PDF - 2 MB)
- Cisco Unified Contact Center Express Getting Started with Scripts, Release 10.0(1) (PDF - 11 MB)
- Cisco Unified Contact Center Express Report Developer Guide, Release 10.0(1)
思科统一联络中心快捷版 10.0(1)
维护和运行
最终用户指南
-
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (PDF - 201 KB)
- Cisco Agent Desktop - Browser Edition User Guide, Release 10.0 (PDF - 627 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (PDF - 219 KB)
- Cisco Agent Desktop User Guide, Release 10.0 (PDF - 1 MB)
- Cisco Desktop Administrator User Guide, Release 10.0 (PDF - 4 MB)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.0(1)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (PDF - 285 KB)
- Cisco IP Phone Agent User Guide, Release 10.0 (PDF - 458 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (PDF - 324 KB)
- Cisco Supervisor Desktop User Guide, Release 10.0 (PDF - 1 MB)
- Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide, Release 10.0(1)
- Cisco Unified Contact Center Express Report User Guide, Release 10.0(1)
思科统一联络中心快捷版 10.0(1)
维护和操作指南
维护和操作技术说明
故障排除
错误和系统消息
-
- Cisco Agent Desktop Error Code Dictionary, Release 10.0 (PDF - 1 MB)
- Unified CCX Syslog Messages
思科统一联络中心快捷版 10.0(1)
Support FAQ
- Cisco Agent Desktop电话簿常见问题
- Cisco Agent Desktop能否共存与在微软视窗OS的Novell NetWare客户端？
- Cisco CRA管理员是否允许用户访问多个信息库？
- IPCC Express IP/IVR 常见问题
- IPCC Express 历史报告的常见问题
- IPCC Express如何与Extension Mobility一起使用
- 什么平均的通话期限和平均值等待期限平均值的编号在Cisco IP ICD统计数据的？
- 在呼叫无应答以后将代理状态更改成“Ready”
- 如何下载Cisco IPCC Express版本3.0 (3) ？
- 如何能增加环的数量到Agent Desktop ？
- 如何设置企业数据屏幕弹出？
- 手工检查在CRS服务器上的JTAPI版本
- 排除上下文不显示服务的小配件故障寄存器按钮
- 更改在Cisco IP ICD服务器的本地管理员密码引起应用程序的问题？
- 更改在IP IVR服务器的本地管理员密码
- 移动Supervisor支持常见问题
故障排除指南
- Unified CCX Syslog Messages
思科统一联络中心快捷版 10.0(1)
故障排除技术说明
最新
- Informix高CPU利用率
- 与SSO的精良第三方客户端集成
- 了解算法确定在UCCX故障切换方案的精通
- 当配置CRS时的"Error While Handling The Input Request"错误消息
- 如何使用在UCCX的获得会话信息步骤收集在IVR呼叫的帐户编号
- 排除精良错误"故障; SSLPeerUnverifiedException"在CA签名的服务器主机的小配件
- 配置精良桌面和FIPPA的UCCX自定义呼叫变量布局
- UCCX &SocialMiner ：Facebook信使对日志分析估计的集成和过帐聊天
- UCCX &SocialMiner ：泡影聊天和对日志分析估计的过帐聊天
- 排除RTMT在精良、VVB和UCCX的认证错误故障
- 排除在UCCX和SM集成的附件大小故障
- 识别上下文在UCCX的服务状态
- 排除CAD和精良桌面洛金问题故障与JTAPI错误有关
- UCCX许可授权的基本信息
- 最佳实践配置CTI路由点和CTI端口的IP寻址模式
资料
白皮书
-
- Work-from-Home Solution Deployment Guide White Paper
Unified Communications
本地化文档
最终用户指南译本
最新
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Danish) (PDF - 421 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Traditional Chinese) (PDF - 552 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Simplified Chinese) (PDF - 506 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Italian) (PDF - 397 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Traditional Chinese) (PDF - 538 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Simplified Chinese) (PDF - 463 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Russian) (PDF - 375 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Polish) (PDF - 412 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Norwegian) (PDF - 377 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Traditional Chinese) (PDF - 508 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Japanese) (PDF - 571 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Turkish) (PDF - 520 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Simplified Chinese) (PDF - 488 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Russian) (PDF - 428 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Brazilian Portuguese) (PDF - 422 KB)
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