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Wellbeing is Driven by Flexibility and Engaged Leadership

As organizations shift to hybrid work, understanding and responding to employee needs and expectations is critical to retain top talent and expand the talent pool.

Employees who have a voice in where, when, and how they work are happier and more motivated. Hybrid work, led by empathetic leaders, will empower individuals and teams with flexibility and choice resulting in increased wellbeing, connection, and sense of belonging.

Hybrid work allows us to redefine what’s possible by bringing out the very best of work through empowering flexibility, choice and inclusion for employers and employees alike.

Francine Katsoudas, EVP, Chief People, Policy & Purpose Officer

The flexibility of hybrid work is improving worker wellbeing – and their relationships to work.

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of workers say working hours are less fixed and more fluid, illustrating hybrid work’s flexibility put into practice1

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of global workers have been made happier and more motivated in their roles through the ability to work remotely2

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say their relationships with teammates have become stronger1

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feel more closely connected to their organizations1

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say they even see their colleagues being more punctual for virtual meetings2

Why This Is Important

Employees want a voice in where, when, and how they work. Hybrid work allows organizations to nurture flexibility, choice, and inclusion. Amid a global talent shortage, talent retention hinges on enabling, empowering and creating a sense of belonging for employees.

Future Implications

Organizations must keep listening to employees to ensure they’re designing hybrid work configurations that play to personal strengths, take preferences into account, and enable resilient, agile workspaces.

Supported by the right technology, productivity is thriving within a hybrid work world.

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of executives (and 66% of workers overall) say technology has enabled work to be done virtually without loss of productivity1

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of hybrid workers across the globe and across generations have seen their productivity increase2

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of hybrid workers across the globe and across generations have seen improvement in the quality of their work, proving quality work need not come at the cost of productivity2

Organizations can trust hybrid workers to take pride in their productivity:

  • At Cisco, 87% of Cisco employees say working from home enables them to work productively; 77% say the same of working from the office3.
  • Both are above the already-impressive 64% industry benchmark3.

Why This Is Important

It's not where we work, it's how we work. Hybrid work is moving from enabling work to being a tool that can drive productivity.

Future Implications

As organizations consolidate their hybrid work strategies, they must ensure they are supporting their teams with the right workspaces and tools and implementing the right technology to further support productivity growth.

Leadership is fundamental to a successful hybrid work model.

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of workers are confident in their leaderships’ ability to strengthen the overall sense of belonging at the organization2

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People at Cisco who feel their team leader knows them well are 2.7× more likely to build a connection to an executive, and 2.8× more likely to build a connection to their team

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of Cisco employees agree their leader knows them well

Why This Is Important

A successful hybrid work model relies on flexible, empathetic leadership. The best leaders regularly connect with their team members, understand the way they work best and support their needs. Connections built on trust and transparency are critical for retention and engagement.

Future Implications

Organizations must do more to equip and support leaders with new skills, embedding principles of empathy into leadership training and focusing on building a conscious culture for organizations to truly excel and get the best from their people and teams.

Source: Cisco Hybrid Work Index
1Webex-MIT Hybrid Work Study​
2Cisco Global Hybrid Work Study 2022
3FY22 Home Working Survey conducted by Leesman in partnership with Cisco Workplace Resources Team