“How can I help you?” That’s the big question. Making positive connections with your customers means having the right information and talking to them seamlessly however they want to talk to you: social media, chat, messaging or face-to-face video. Learn the Six Pillars of Customer Experience Excellence.
Keep more customers happy by delivering exceptional service with Cisco Contact Centre solutions.View What Customers Want
A face-to-face conversation when you were expecting a machine, updates to your phone that remember your last conversation, starting a chat conversation and passing seamlessly to the phone - are all opportunities to surprise and delight your customers. Discover 5 ways Cisco contact centre solutions are transforming customer service.See Now
From easy-to-use desktop video to collaboration room TelePresence systems, now you can engage your customers face-to-face and provide information when they need it. Cisco Collaboration reduces travel costs, improves customer satisfaction and increases productivity. This how-to guide shows how you can transform your customer service.See How