Cisco Packaged Contact Center Enterprise 10.5(3)

데이터 시트

• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

English

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

현장 알림

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

보안 권고, 응답 및 알림

• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

릴리스 정보

Cisco Packaged Contact Center Enterprise 10.5(3)

• Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(3) 06-Dec-2016

컨피그레이션 예시 및 기술 노트

• CCE 12.6 솔루션에서 CA 서명 인증서 구현 19-Sep-2023
• Contact Center SSO with Okta Identity Provider 07-Nov-2017
• PCCE 12.5에서 CVP Smart 라이센스 구성 및 문제 해결 06-May-2021
• PCCE 명령 실행 창 이해 22-Apr-2020
• PCCE 아웃바운드 옵션 구성 - SIP용 에이전트로 전송할 때 링백 비활성화 30-May-2017
• PCCE에서 FTP 서버 구성 22-Apr-2020
• 서드파티 가젯과 사용자 인터페이스를 PCCE에 통합 22-Apr-2020

컨피그레이션 가이드

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

문제 해결 기술 노트

• ADFS/IdS 문제 해결 및 일반적인 문제 19-Sep-2016
• CCE에서 추적 설정 및 로그 수집 31-Aug-2022
• CVP 12.5와 PCCE 12.0 간 인증서 교환 문제 해결 21-Apr-2020
• PCCE 12.0 SPOG 파일 전송 실패 문제 해결 27-May-2020
• PCCE 로컬 권한 부여 구성 21-Apr-2020
• PCCE 문제 해결 - 인벤토리 페이지에서 Finesse 및 CUIC의 FQDN을 복원하는 방법 20-Jan-2021
• PCCE 솔루션에서 자체 서명 인증서 교환 14-Jul-2022
• PCCE에서 SideA 또는 SideB VMware ESXi 호스트에 연결할 수 없는 문제 해결 08-May-2019
• Packaged Contact Center Enterprise (PCCE) 11.5 Deployment Errors On VM Hosts Screen 25-May-2017
• 동기화되지 않은 SPOG의 CVP 문제 해결 27-May-2020
• 컨택 센터 UCCE/PCCE의 데이터베이스 성능 향상 30-Jan-2023