シスコは世界中のユーザにそれぞれの言語でサポート コンテンツを提供するために、機械と人による翻訳を組み合わせて、本ドキュメントを翻訳しています。 ただし、最高度の機械翻訳であっても、専門家による翻訳のような正確性は確保されません。 シスコは、これら翻訳の正確性について法的責任を負いません。原典である英語版(リンクからアクセス可能)もあわせて参照することを推奨します。
この資料はのボックス 機能として CCX Web チャット機能と Facebook メッセンジャーをと同時に加入者宅側 チャネル(SocialMiner によって)統合向ける機能を説明していたものです。
Facebook メッセンジャーは Facebook によって即刻メッセージング サービスおよびアプリケーション行います。 12億人ユーザで、それは明白に世界の最も大きく、最も普及したメッセージング プラットフォームです。
Facebook メッセンジャー プラットフォームによって動力を与えられて、このサービスはその他のサービスを用いるコンシューマーおよび統合と相互に作用していることをビジネスが可能にします。
チャット ゲートウェイ サービスは FB メッセンジャー統合のための SocialMiner でもたらされる新しい node.js によって基づくサービスです。
このサービスは一般的 な方法で webhook API を外部メッセージング サービス--に(FB メッセンジャーのように)さらし、内部でチャット セッションを管理し、SocialMiner チャット API を呼び出すように設計されています。
基本的には、これは FB メッセンジャー管弦楽に編曲するサービスです(および他のどのメッセージング サービスのためのチャット セッションも将来)。
集められるべきログ:
/opt/cisco/uccx/log/MADM/ * - CCX 設定の問題に必要な管理からのすべてのログ-。
ログ レベル:
集められるべきログ:
これらのログはすべてを使用して集めることができます:
ログ レベル:
SocialMiner チャット ゲートウェイ ログに関しては、3 つの主要なログ レベルがあります:
これらのログ レベルは /opt/cisco/mmca/conf/ccp-chat-gateway/settings.json の編集によって変更することができ、SocialMiner チャット ゲートウェイ サービスの再始動を実施されるように要求します。
これをする CLI コマンドがありません。 このファイルへのアクセスはルート/リモート アカウントを必要とします。
顧客が Facebook メッセンジャー プラットフォームで FBM 機能ことをのための UCCX を設定する前に Facebook アプリケーションを作成したようにして下さい。
事柄の設定 される仕様は CCX 管理のこの機能を設定する前にされる必要があります。
Facebook ページを作成し、所有して下さい
webhooks を作成している間コールバック URL は(facebook でアップデートされる) facebook.com サーバから公にアクセス可能である URL である必要があります。 プロキシがなければ Webhook URL はポート 10443 の SM の URL です。 この場合、次を意味します。
ステップ 1: SocialMiner が公衆インターネットに直接ある場合、これはそれからポート 10443 の SocialMiner ホストによって露出される webhook URL です(https:// <SM FQDN>:10443/fbm)
すべてが設定観点からうまく働いていることを確かめるのにブラウザでこの URL を使用することによって Facebook 設定のステータスをチェックできます。 例:
呼び出します。 SocialMiner が逆プロキシの後ろにそれから隠れる場合、Webhook URL はポート 10443 のプロキシサーバの URL です。 これは逆プロキシサーバ(https://proxy.company.com/fbm) の URL です。
この逆プロキシは更にポート 10443 の SocialMiner ホストによって露出される webhook URL に要求を転送すると期待されます(https:// <SM FQDN>:10443/fbm)
例:
ステップ 3 必須ことは有効な、CA 署名付き SSL 証明書とのセキュア HTTP (HTTPS)上の facebook.com サーブ要求にコールバック URL に役立つホストです。 これが SocialMiner サーバである場合、自己署名 プラットフォーム 証明書が有効なと取り替えられるように、CA署名付き証明書して下さい。
ステップ 4 ファイアウォールが SocialMiner サーバのポート 10443 の方の着信トラフィックをブロックしないようにして下さい。 過剰保証がないトラフィックからサーバを保護するこのポートで設定される比率振幅制限器があります。 また、プラットフォーム接続制限ルールはまたこのポートに適用されます。
Facebook アプリケーションのアプリケーション確認セクションの下の https://developers.facebook.com では、スイッチをアプリケーション パブリックを作るために設定 されますに確認して下さい。
またアプリケーションのステータスがライブを言う右上隅でイメージに示すようにように、して下さい。
https://developers.facebook.com では、メッセンジャー > 設定の下で、Webhooks へのナビゲートは Webhooks を区分し、『Setup』 を選択 します。
確認および SAVE ボタンがクリックされるとき、実質要求は供給されるを使用して facebook.com からコールバック URL に確認しますトークンを送信 されます。
その要求が失敗する場合、問題を解決しなければこれらの設定を保存することができません。 問題は明確にインラインに強調表示され、固定であるはずです。
テスト機能性を使用して以降が(それを設定した後) https://developers.facebook.com で提供した webhook をテストして下さい(Facebook の下で APP > Webhooks セクション)
『Test』 をクリック して下さい > サーバに送信 して下さい。 成功で、Facebook は SM にメッセージを送ります「サンプル アップデートがサーバに正常に送信された。」、イメージに示すように。
https://developers.facebook.com では、アプリケーションおよび機能性に影響を与えるかもしれない Facebook からの更新/通知/ニュースがあるようにアラート >Inbox セクションを確認して下さい。
提供される CCX 管理で検証トークン機能性を使用して下さい(サブシステム >Chat およびメール >Chat - Facebook メッセンジャーは > 検証します)
Facebook によって提供されるアクセストークン デバッガー ツールを使用して下さい。
facebook に簡単な HTTP GET 要求を作って下さい。
URL = https://graph.facebook.com/me?access_token= <PAGE_ACCESS_TOKEN>
期待して下さい
提供される CCX 管理で検証トークン機能性を使用して下さい(サブシステム >Chat およびメール >Chat - Facebook メッセンジャーは > 検証します)
CCX 管理のステータスをチェックできます(サブシステム >Chat および >SocialMiner 設定を E-メールを送るため)
設定されない-ゲートウェイが NOT_CONFIGURED 状態にあることを示します。 チャネルは設定されませんでした。
適用されない-ことをアクティブにならないまたは設定されない SocialMiner バージョンまたは互換機 Finesse 示します。
Facebook メッセンジャー統合
このチャネルが有効に なるかどうか示します。
またこのチャネルに記録される最後の失敗を示します。 断続的な、永久エラーを判別すること有用。
注:
これらのチャネル設定は進行中のチャットを中断 しなければ動的に実施されることができないし従って SocialMiner チャット ゲートウェイ サービスの再始動を必要とします。
IF ページ アクセストークンまたは確認トークン変更はそれから CLI からの SocialMiner チャット ゲートウェイ サービスを再開します。
utils サービス再始動 SocialMiner チャット ゲートウェイ
ステップ 1. Admin はサブシステム > チャットから Facebook メッセンジャー統合 ページおよびメールを > (SocialMiner からのゲートウェイコンフィギュレーションが gets によってがもし設定するならチャットする)チャットFacebook メッセンジャー ロードします
チャット ゲートウェイコンフィギュレーションを得るために他要求を作る //UCCX。
6551: Aug 27 12:21:23.943 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Getting gateway config 6552: Aug 27 12:21:23.950 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: ChatWidgetUtil.getChatFeedURL() 6553: Aug 27 12:21:23.950 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] ConfigManagerImpl: getAccessor(ConfigQuery):Try to get the default accessor 6554: Aug 27 12:21:23.950 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: DBAccessor.get(query)) 6555: Aug 27 12:21:23.950 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: Schema class = com.cisco.crs.chat.ChatSocialMinerConfig 6556: Aug 27 12:21:23.950 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: SystemConfigDAO 6557: Aug 27 12:21:23.950 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] SystemConfigUtil: SystemConfigUtil.readAll() :: 1, com.cisco.crs.chat.ChatSocialMinerConfig, null 6558: Aug 27 12:21:23.951 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6559: Aug 27 12:21:23.958 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6560: Aug 27 12:21:23.959 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] SystemConfigUtil: SystemConfigUtil.convertToCIR :: 1 entities 6561: Aug 27 12:21:23.959 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: Found Configs1 6562: Aug 27 12:21:23.961 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Socialminer is configured 6563: Aug 27 12:21:23.961 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getChannelConfig(FACEBOOK_MESSENGER) 6564: Aug 27 12:21:23.961 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getGatewayConfiguration 6565: Aug 27 12:21:23.962 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] ConfigManagerImpl: getAccessor(ConfigQuery):Try to get the default accessor 6566: Aug 27 12:21:23.962 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: DBAccessor.get(query)) 6567: Aug 27 12:21:23.962 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: Schema class = com.cisco.crs.chat.ChatSocialMinerConfig 6568: Aug 27 12:21:23.962 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: SystemConfigDAO 6569: Aug 27 12:21:23.962 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] SystemConfigUtil: SystemConfigUtil.readAll() :: 1, com.cisco.crs.chat.ChatSocialMinerConfig, null 6570: Aug 27 12:21:23.963 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6571: Aug 27 12:21:23.966 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6572: Aug 27 12:21:23.968 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] SystemConfigUtil: SystemConfigUtil.convertToCIR :: 1 entities 6573: Aug 27 12:21:23.968 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: Found Configs1 6574: Aug 27 12:21:24.246 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-20] SmRestClient: SmRestClient().SmRestClient: getChatGatewayConfig(): Sendig GET reqest to - chatGatewayConfig/ 6575: Aug 27 12:21:24.458 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-20] SmRestClient: SmRestClient().SmRestClient: getChatGatewayConfig(): GET successed.
//On 成功 SM 戻りキュー マッピングとの Facebook ページ アクセストークン、プロキシ構成、設定される問題文、メッセージ ポスト チャット定格 設定および Facebook 確認のようなチャット ゲートウェイコンフィギュレーション トークン。
6576: Aug 27 12:21:24.583 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-20] SmRestClient: SmRestClient().SmRestClient: getChatGatewayConfig(): returns - com.cisco.uccx.rest.sm.model.ChatGatewayConfig@6c9ffc[version=1.0,httpProxy=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$HttpProxy@1d8aa3d[enabled=true,host=proxy.esl.cisco.com,port=8080],channels=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel@4f3dee[type=FACEBOOK_MESSENGER,auth=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$Auth@6afc6c[pageAccessToken=EAAVG0LRBZCxYBAHjjnvqBb4MvGHLnlo4cOXw8qgm7BmZCabg44cM7JEzq7BujFItMsk78iXfZAdZBBuXpxEIu4hnQBgvXYzrCifoL8vvjjvYIaZBshfx8plLjm42qbE0FgoEmpREw0YV71Sq4RzRZBPeFVyJOQEMhVNaDsdFGjD8X34mmja,verificationToken=yy721u9wyzg7edl1vgjsm],enabled=true,problemStatements=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@1e23156[title=1162FBM1,queueId=4], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@115343a[title=1162FBM2,queueId=5], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@117fc9a[title=1162FBM3,queueId=6]],chatFeedId=100029,messages={CHAT_ENDED=Your chat has ended. Thank you., RATING_OFFER=Would you like to rate your chat experience on a scale of 1 [worst] to 5 [best]? Select a rating., UNSUPPORTED_MESSAGE=Sorry, we support only text messages and emojis., PROBLEM_STATEMENT_CAPTION=How can we help you? Choose from one of the options., CHAT_ENDED_UNKNOWN_ERROR=Oops! An error occurred. Chat has ended. Try again later., WAIT_FOR_AGENT=Just a moment...finding an expert to chat with you., AGENT_JOIN_TIMEOUT=We are busy at the moment. You can continue to wait or try again later., WELCOME_MESSAGE=Hello! Welcome to ABCD Customer Care., CHAT_ENDED_INACTIVITY=Chat has ended due to inactivity. You can contact us again., RATING_COMPLETE=Thank you for the feedback., CHAT_ENDED_AGENT_UNAVAILABLE=Sorry, we could not find an expert to chat with you at this moment. Try again later.},ratingEnabled=true]]] 6577: Aug 27 12:21:24.585 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Exiting - getChannelConfig(FACEBOOK_MESSENGER) - Found: com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel@4f3dee[type=FACEBOOK_MESSENGER,auth=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$Auth@6afc6c[pageAccessToken=EAAVG0LRBZCxYBAHjjnvqBb4MvGHLnlo4cOXw8qgm7BmZCabg44cM7JEzq7BujFItMsk78iXfZAdZBBuXpxEIu4hnQBgvXYzrCifoL8vvjjvYIaZBshfx8plLjm42qbE0FgoEmpREw0YV71Sq4RzRZBPeFVyJOQE5WDMhVNaDsdFGjD8X34mmja,verificationToken=yy721u9wyzg7edl1vgjsm],enabled=true,problemStatements=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@1e23156[title=1162FBM1,queueId=4], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@115343a[title=1162FBM2,queueId=5], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@117fc9a[title=1162FBM3,queueId=6]],chatFeedId=100029,messages={CHAT_ENDED=Your chat has ended. Thank you., RATING_OFFER=Would you like to rate your chat experience on a scale of 1 [worst] to 5 [best]? Select a rating., UNSUPPORTED_MESSAGE=Sorry, we support only text messages and emojis., PROBLEM_STATEMENT_CAPTION=How can we help you? Choose from one of the options., CHAT_ENDED_UNKNOWN_ERROR=Oops! An error occurred. Chat has ended. Try again later., WAIT_FOR_AGENT=Just a moment...finding an expert to chat with you., AGENT_JOIN_TIMEOUT=We are busy at the moment. You can continue to wait or try again later., WELCOME_MESSAGE=Hello! Welcome to ABCD Customer Care., CHAT_ENDED_INACTIVITY=Chat has ended due to inactivity. You can contact us again., RATING_COMPLETE=Thank you for the feedback., CHAT_ENDED_AGENT_UNAVAILABLE=Sorry, we could not find an expert to chat with you at this moment. Try again later.},ratingEnabled=true] 6578: Aug 27 12:21:24.585 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getGatewayHttpProxy 6579: Aug 27 12:21:24.585 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getGatewayConfiguration 6580: Aug 27 12:21:24.585 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] ConfigManagerImpl: getAccessor(ConfigQuery):Try to get the default accessor 6581: Aug 27 12:21:24.585 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: DBAccessor.get(query)) 6582: Aug 27 12:21:24.585 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: Schema class = com.cisco.crs.chat.ChatSocialMinerConfig 6583: Aug 27 12:21:24.585 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: SystemConfigDAO 6584: Aug 27 12:21:24.585 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] SystemConfigUtil: SystemConfigUtil.readAll() :: 1, com.cisco.crs.chat.ChatSocialMinerConfig, null 6585: Aug 27 12:21:24.585 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6586: Aug 27 12:21:24.590 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6587: Aug 27 12:21:24.591 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] SystemConfigUtil: SystemConfigUtil.convertToCIR :: 1 entities 6588: Aug 27 12:21:24.592 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-20] DBAccessor: Found Configs1 6589: Aug 27 12:21:24.592 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-20] SmRestClient: SmRestClient().SmRestClient: getChatGatewayConfig(): Sendig GET reqest to - chatGatewayConfig/ 6590: Aug 27 12:21:24.604 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-20] SmRestClient: SmRestClient().SmRestClient: getChatGatewayConfig(): GET successed. 6591: Aug 27 12:21:24.606 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-20] SmRestClient: SmRestClient().SmRestClient: getChatGatewayConfig(): returns - com.cisco.uccx.rest.sm.model.ChatGatewayConfig@dede9e[version=1.0,httpProxy=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$HttpProxy@1e97c72[enabled=true,host=proxy.esl.cisco.com,port=8080],channels=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel@1e930bc[type=FACEBOOK_MESSENGER,auth=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$Auth@7e93ee[pageAccessToken=EAAVG0LRBZCxYBAHjjnvqBb4MvGHLnlo4cOXw8qgm7BmZCabg44cM7JEzq7BujFItMsk78iXfZAdZBBuXpxEIu4hnQBgvXYzrCifoL8vvjjvYIaZBshfx8plLjm42qbE0FgoEmpREw0YV71Sq4RzRZBPeFVyJOQE5WDMhVNaDsdFGjD8X34mmja,verificationToken=yy721u9wyzg7edl1vgjsm],enabled=true,problemStatements=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@21fcdf[title=1162FBM1,queueId=4], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@160b24a[title=1162FBM2,queueId=5], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@1591f22[title=1162FBM3,queueId=6]],chatFeedId=100029,messages={CHAT_ENDED=Your chat has ended. Thank you., RATING_OFFER=Would you like to rate your chat experience on a scale of 1 [worst] to 5 [best]? Select a rating., UNSUPPORTED_MESSAGE=Sorry, we support only text messages and emojis., PROBLEM_STATEMENT_CAPTION=How can we help you? Choose from one of the options., CHAT_ENDED_UNKNOWN_ERROR=Oops! An error occurred. Chat has ended. Try again later., WAIT_FOR_AGENT=Just a moment...finding an expert to chat with you., AGENT_JOIN_TIMEOUT=We are busy at the moment. You can continue to wait or try again later., WELCOME_MESSAGE=Hello! Welcome to ABCD Customer Care., CHAT_ENDED_INACTIVITY=Chat has ended due to inactivity. You can contact us again., RATING_COMPLETE=Thank you for the feedback., CHAT_ENDED_AGENT_UNAVAILABLE=Sorry, we could not find an expert to chat with you at this moment. Try again later.},ratingEnabled=true]]] 6592: Aug 27 12:21:24.606 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Facebook channel is configured 6593: Aug 27 12:21:24.609 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getCsqName(4) 6594: Aug 27 12:21:24.609 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: ContactServiceQueueDAO 6595: Aug 27 12:21:24.616 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6596: Aug 27 12:21:24.626 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Exiting - getGatewayHttpProxy - Found: Optional.of(1162FBMQ1) 6597: Aug 27 12:21:24.626 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getCsqName(4) 6598: Aug 27 12:21:24.626 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: ContactServiceQueueDAO 6599: Aug 27 12:21:24.626 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6600: Aug 27 12:21:24.630 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Exiting - getGatewayHttpProxy - Found: Optional.of(1162FBMQ1) 6601: Aug 27 12:21:24.630 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getCsqName(5) 6602: Aug 27 12:21:24.630 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: ContactServiceQueueDAO 6603: Aug 27 12:21:24.630 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6604: Aug 27 12:21:24.632 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Exiting - getGatewayHttpProxy - Found: Optional.of(1162FBMQ2) 6605: Aug 27 12:21:24.633 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getCsqName(5) 6606: Aug 27 12:21:24.633 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: ContactServiceQueueDAO 6607: Aug 27 12:21:24.633 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6608: Aug 27 12:21:24.636 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Exiting - getGatewayHttpProxy - Found: Optional.of(1162FBMQ2) 6609: Aug 27 12:21:24.636 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getCsqName(6) 6610: Aug 27 12:21:24.636 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: ContactServiceQueueDAO 6611: Aug 27 12:21:24.636 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6612: Aug 27 12:21:24.638 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Exiting - getGatewayHttpProxy - Found: Optional.of(1162FBMQ3) 6613: Aug 27 12:21:24.638 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Entering - getCsqName(6) 6614: Aug 27 12:21:24.638 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: ContactServiceQueueDAO 6615: Aug 27 12:21:24.639 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6616: Aug 27 12:21:24.641 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Exiting - getGatewayHttpProxy - Found: Optional.of(1162FBMQ3) 6617: Aug 27 12:21:24.641 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-20] AppAdminUtil: Get all Chat Csq's 6618: Aug 27 12:21:24.643 EDT %MADM-LIB_CFG-7-UNK:[http-bio-443-exec-20] ChatHome: ChatHome.getAllQueueTagMap() 6619: Aug 27 12:21:24.651 EDT %MADM-LIB_CFG-7-UNK:[http-bio-443-exec-20] ChatHome: ChatHome.getAllQueueTagMapByQType( 2 ) 6620: Aug 27 12:21:24.651 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: ContactServiceQueueDAO 6621: Aug 27 12:21:24.651 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] DAOFactoryImpl: Returning DAO :: ChatTriggerPointDAO 6622: Aug 27 12:21:24.669 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6623: Aug 27 12:21:24.685 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6624: Aug 27 12:21:24.687 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6625: Aug 27 12:21:24.689 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6626: Aug 27 12:21:24.691 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-20] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6627: Aug 27 12:21:24.692 EDT %MADM-LIB_CFG-7-UNK:[http-bio-443-exec-20] ChatHome: ChatHome.getAllQueueTagMapByQType( 2 ) returns: {1162FBMQ1=Chat_Csq4, 1162FBMQ3=Chat_Csq6, 1162FBMQ2=Chat_Csq5, 1162Chat=Chat_Csq2} 6628: Aug 27 12:21:24.692 EDT %MADM-LIB_CFG-7-UNK:[http-bio-443-exec-20] ChatHome: ChatHome.getAllQueueTagMap() returns: {1162FBMQ1=Chat_Csq4, 1162FBMQ3=Chat_Csq6, 1162FBMQ2=Chat_Csq5, 1162Chat=Chat_Csq2}
ステップ 2. Admin は設定をアップデートすることを試みます。
6975: Aug 27 12:45:41.702 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-4] AppAdminUtil: Entering - updateGatewayConfiguration 6976: Aug 27 12:45:41.702 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-4] ConfigManagerImpl: getAccessor(ConfigQuery):Try to get the default accessor 6977: Aug 27 12:45:41.702 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-4] DBAccessor: DBAccessor.get(query)) 6978: Aug 27 12:45:41.702 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-4] DBAccessor: Schema class = com.cisco.crs.chat.ChatSocialMinerConfig 6979: Aug 27 12:45:41.702 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-4] DAOFactoryImpl: Returning DAO :: SystemConfigDAO 6980: Aug 27 12:45:41.702 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-4] SystemConfigUtil: SystemConfigUtil.readAll() :: 1, com.cisco.crs.chat.ChatSocialMinerConfig, null 6981: Aug 27 12:45:41.702 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-4] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6982: Aug 27 12:45:41.707 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-4] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 6983: Aug 27 12:45:41.709 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-4] SystemConfigUtil: SystemConfigUtil.convertToCIR :: 1 entities 6984: Aug 27 12:45:41.709 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-4] DBAccessor: Found Configs1 6985: Aug 27 12:45:41.709 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-4] SmRestClient: SmRestClient().SmRestClient: updateChatGatewayConfig(): Sendig PUT reqest to - chatGatewayConfig/ 6986: Aug 27 12:45:41.710 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-4] SmRestClient: SmRestClient().callSmPutMethod(): Sending PUT reqest to - chatGatewayConfig/ with params - com.cisco.uccx.rest.sm.model.ChatGatewayConfig@d0451e[version=1.0,httpProxy=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$HttpProxy@19f922b[enabled=true,host=proxy.esl.cisco.com,port=8080],channels=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel@13545e2[type=FACEBOOK_MESSENGER,auth=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$Auth@7f0248[pageAccessToken=EAAVG0LRBZCxYBAHjjnvqBb4MvGHLnlo4cOXw8qgm7BmZCabg44cM7JEzq7BujFItMsk78iXfZAdZBBuXpxEIu4hnQBgvXYzrCifoL8vvjjvYIaZBshfx8plLjm42qbE0FgoEmpREw0YV71Sq4RzRZBPeFVyJOQE5WDMhVNaDsdFGjD8X34mmja,verificationToken=yy721u9wyzg7edl1vgjsm],enabled=true,problemStatements=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@6ecc67[title=1162FBM1,queueId=4], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@2d9915[title=1162FBM2,queueId=5], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@19d5de6[title=1162FBM3,queueId=6]],chatFeedId=100029,messages={CHAT_ENDED=Your chat has ended. Thank you!, RATING_OFFER=Would you like to rate your chat experience on a scale of 1 [worst] to 5 [best]? Select a rating., UNSUPPORTED_MESSAGE=Sorry, we support only text messages and emojis., PROBLEM_STATEMENT_CAPTION=How can we help you? Choose from one of the options., CHAT_ENDED_UNKNOWN_ERROR=Oops! An error occurred. Chat has ended. Try again later., WAIT_FOR_AGENT=Just a moment...finding an expert to chat with you., AGENT_JOIN_TIMEOUT=We are busy at the moment. You can continue to wait or try again later., WELCOME_MESSAGE=Hello! Welcome to Cisco Customer Care., CHAT_ENDED_INACTIVITY=Chat has ended due to inactivity. You can contact us again., RATING_COMPLETE=Thank you for the feedback., CHAT_ENDED_AGENT_UNAVAILABLE=Sorry, we could not find an expert to chat with you at this moment. Try again later.},ratingEnabled=true]]] 6987: Aug 27 12:45:41.790 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-4] SmRestClient: SmRestClient().chatGatewayConfig PUT succeeded 6988: Aug 27 12:45:41.790 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-4] SmRestClient: SmRestClient().PUT succeeded. result = PUT https://sm-fqdn/ccp-webapp/ccp/chatGatewayConfig/ returned a response status of 200 OK 6989: Aug 27 12:45:41.791 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-4] AppAdminUtil: Updated chat gateway configuration. com.cisco.uccx.rest.sm.model.ChatGatewayConfig@d0451e[version=1.0,httpProxy=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$HttpProxy@19f922b[enabled=true,host=proxy.esl.cisco.com,port=8080],channels=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel@13545e2[type=FACEBOOK_MESSENGER,auth=com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$Auth@7f0248[pageAccessToken=EAAVG0LRBZCxYBAHjjnvqBb4MvGHLnlo4cOXw8qgm7BmZCabg44cM7JEzq7BujFItMsk78iXfZAdZBBuXpxEIu4hnQBgvXYzrCifoL8vvjjvYIaZBshfx8plLjm42qbE0FgoEmpREw0YV71Sq4RzRZBPeFVyJOQE5WDMhVNaDsdFGjD8X34mmja,verificationToken=yy721u9wyzg7edl1vgjsm],enabled=true,problemStatements=[com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@6ecc67[title=1162FBM1,queueId=4], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@2d9915[title=1162FBM2,queueId=5], com.cisco.uccx.rest.sm.model.ChatGatewayConfig$Channel$ProblemStatement@19d5de6[title=1162FBM3,queueId=6]],chatFeedId=100029,messages={CHAT_ENDED=Your chat has ended. Thank you!, RATING_OFFER=Would you like to rate your chat experience on a scale of 1 [worst] to 5 [best]? Select a rating., UNSUPPORTED_MESSAGE=Sorry, we support only text messages and emojis., PROBLEM_STATEMENT_CAPTION=How can we help you? Choose from one of the options., CHAT_ENDED_UNKNOWN_ERROR=Oops! An error occurred. Chat has ended. Try again later., WAIT_FOR_AGENT=Just a moment...finding an expert to chat with you., AGENT_JOIN_TIMEOUT=We are busy at the moment. You can continue to wait or try again later., WELCOME_MESSAGE=Hello! Welcome to Cisco Customer Care., CHAT_ENDED_INACTIVITY=Chat has ended due to inactivity. You can contact us again., RATING_COMPLETE=Thank you for the feedback., CHAT_ENDED_AGENT_UNAVAILABLE=Sorry, we could not find an expert to chat with you at this moment. Try again later.},ratingEnabled=true]]] 6990: Aug 27 12:45:41.791 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-4] AppAdminUtil: Exiting - updateGatewayConfiguration
ステップ 3. Admin は設定を検証することを試みます。
7328: Aug 27 13:02:49.777 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-14] AppAdminUtil: Entering - validateConfig(EAAVG0LRBZCxYBAHjjnvqBb4MvGHLnlo4cOXw8qgm7BmZCabg44cM7JEzq7BujFItMsk78iXfZAdZBBuXpxEIu4hnQBgvXYzrCifoL8vvjjvYIaZBshfx8plLjm42qbE0FgoEmpREw0YV71Sq4RzRZBPeFVyJOQE5WDMhVNaDsdFGjD8X34mmja, proxy.esl.cisco.com, 8080) 7329: Aug 27 13:02:49.778 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-14] ConfigManagerImpl: getAccessor(ConfigQuery):Try to get the default accessor 7330: Aug 27 13:02:49.778 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-14] DBAccessor: DBAccessor.get(query)) 7331: Aug 27 13:02:49.778 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-14] DBAccessor: Schema class = com.cisco.crs.chat.ChatSocialMinerConfig 7332: Aug 27 13:02:49.778 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-14] DAOFactoryImpl: Returning DAO :: SystemConfigDAO 7333: Aug 27 13:02:49.778 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-14] SystemConfigUtil: SystemConfigUtil.readAll() :: 1, com.cisco.crs.chat.ChatSocialMinerConfig, null 7334: Aug 27 13:02:49.784 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-14] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 7335: Aug 27 13:02:49.789 EDT %MADM-DB_MGR-7-UNK:[http-bio-443-exec-14] EntityDataSource: EntityDataSource.getPrimaryDataSourceType = LOCAL 7336: Aug 27 13:02:49.792 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-14] SystemConfigUtil: SystemConfigUtil.convertToCIR :: 1 entities 7337: Aug 27 13:02:49.792 EDT %MADM-CFG_MGR-7-UNK:[http-bio-443-exec-14] DBAccessor: Found Configs1 7338: Aug 27 13:02:49.792 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-14] SmRestClient: SmRestClient().SmRestClient: validateConfig() 7339: Aug 27 13:02:49.792 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-14] SmRestClient: SmRestClient().SmRestClient: path for FBM_CONFIG_TEST is chatGatewayConfig/test/facebook 7340: Aug 27 13:02:49.792 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-14] SmRestClient: SmRestClient().SmRestClient: FBMConfig is com.cisco.uccx.rest.sm.model.FBMConfig@1c02765 7341: Aug 27 13:02:50.371 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-14] SmRestClient: SmRestClient().SmRestClient: response for FBM_CONFIG_TEST is POST https://sm-fqdn/ccp-webapp/ccp/chatGatewayConfig/test/facebook returned a response status of 200 OK 7342: Aug 27 13:02:50.371 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-14] SmRestClient: SmRestClient().validateConfig succeeded 7343: Aug 27 13:02:50.373 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-14] SmRestClient: SmRestClient().SMRestClient validateConfig is com.cisco.uccx.rest.sm.model.FBMConfigTestStatus@12cf7b6[status=PASSED,reason=] 7344: Aug 27 13:02:50.373 EDT %MADM-REST_CLIENT-7-UNK:[http-bio-443-exec-14] SmRestClient: SmRestClient().SMRestClient validateConfig-status is PASSED 7345: Aug 27 13:02:50.373 EDT %MADM-ADM_CFG-7-UNK:[http-bio-443-exec-14] AppAdminUtil: Exiting - validateConfig()
ステップ 1: 新しい着信 顧客- 「こんにちは」言い、問題文のリストを提供されます。
/opt/cisco/mmca/logs/ccp-chat-gateway/log.log ファイル
2018-08-27 14:59:01.781 - info: Creating new session. [Type=FACEBOOK_MESSENGER], [ID=2242240722460512] ... 2018-08-27 14:59:01.782 - debug: Created session for user [ID=2242240722460512]. Session count = 1 2018-08-27 14:59:01.782 - info: Scheduling an interval to check and clean stale sessions ... 2018-08-27 14:59:01.803 - warn: Received message [Hi] in session [ID=2242240722460512] in [CREATED] state. Ignoring. 2018-08-27 14:59:10.758 - debug: setUserName: Setting user name of session [ID=2242240722460512] to Amar Kumar ... 2018-08-27 14:59:21.501 - debug: setSessionState: Setting state of session [ID=2242240722460512] to INFO_WAIT ...
呼び出します。 新しいチャット要求は UCCX に SM および通知で送信 されます作成されます。
//ccpapi 0000000342: 10.86.64.220: Aug 27 2018 14:59:41.977 -0400: %CCBU_______EVENTING-6-MSG_INCOMING_FROM_BUS: %[correlation_id=null][mid=ID:sm120-51014-1535122975944-5:4:2:1:3][msg_kind=ActiveMQMapMessage][msg_type=NFY.NotificationEvent]: A message has been received by the message bus 0000000343: 10.86.64.220: Aug 27 2018 14:59:41.979 -0400: %CCBU_______EVENTING-6-DS_NOTIFICATION_EVENT: %[DSNotificationEvent=com.cisco.ccbu.ccp.interfaces.nfy.NotificationEvent@22d8c8[author=Amar Kumar,title=Chat from Facebook Messenger,campaignIds=[100030],eventType=SC_STATUS_CHANGE,notificationRuleId=0,notificationRuleName=,mediaRoutingDomainId=0,newTags=[ccx_chat_req],oldTags=[ccx_chat_req],screenPopUrl=,socialContactExtensionFields={h_chatRoom=socialminer_chat.0@conference.127.0.0.1, ccxqueuetag=Chat_Csq4, h_chatOrigin=FACEBOOK_MESSENGER, h_Name=Amar Kumar},socialContactId=7CC1846210000165000000000A5640DC,socialContactChatIsInvited=false,socialContactChatInviteStatus=none,socialContactIntegrationAuthTokenGuid=,socialContactIsSoftLocked=false,socialContactPublishedDate=Mon Aug 27 14:59:41 EDT 2018,socialContactScriptSelector=,socialContactShortUrlIds=[],socialContactStatus=unread,socialContactStatusDate=Mon Aug 27 14:59:41 EDT 2018,socialContactStatusReason=unknown,socialContactStatusUserId=,socialContactTags=[],sourceType=chat,hasMoreContacts=false,numContactsResend=0,numQueuedContact=0]]: A DSNotificationEvent received 0000000344: 10.86.64.220: Aug 27 2018 14:59:41.979 -0400: %CCBU_______EVENTING-6-MSG_INCOMING_FROM_BUS: %[correlation_id=null][mid=ID:sm120-51014-1535122975944-5:4:2:1:4][msg_kind=ActiveMQMapMessage][msg_type=NFY.NotificationEvent]: A message has been received by the message bus 0000000345: 10.86.64.220: Aug 27 2018 14:59:41.980 -0400: %CCBU_______EVENTING-6-DS_NOTIFICATION_EVENT: %[DSNotificationEvent=com.cisco.ccbu.ccp.interfaces.nfy.NotificationEvent@1c39520[author=,title=,campaignIds=[100030],eventType=SC_TAGGING,notificationRuleId=0,notificationRuleName=,mediaRoutingDomainId=0,newTags=[ccx_chat_req],oldTags=[],screenPopUrl=http://sm-fqdn/results.jsp?scID=7CC1846210000165000000000A5640DC,socialContactExtensionFields={},socialContactId=7CC1846210000165000000000A5640DC,socialContactChatIsInvited=false,socialContactChatInviteStatus=,socialContactIntegrationAuthTokenGuid=,socialContactIsSoftLocked=false,socialContactPublishedDate=Mon Aug 27 14:59:41 EDT 2018,socialContactScriptSelector=,socialContactShortUrlIds=[],socialContactStatus=<null>,socialContactStatusDate=Mon Aug 27 14:59:41 EDT 2018,socialContactStatusReason=,socialContactStatusUserId=,socialContactTags=[],sourceType=,hasMoreContacts=false,numContactsResend=0,numQueuedContact=0]]: A DSNotificationEvent received 0000000346: 10.86.64.220: Aug 27 2018 14:59:41.980 -0400: %CCBU_______EVENTING-6-SOCIAL_CONTACT_PUBLISH_START: %[Contact=7CC1846210000165000000000A5640DC][Node=ccp.contacts.chat]: Publishing contact 0000000013: 10.86.64.220: Aug 27 2018 14:59:41.985 -0400: %CCBU_______MSGPROXY-6-MSG_INCOMING_FROM_BUS: %[correlation_id=null][mid=ID:sm120-51014-1535122975944-5:4:2:1:4][msg_kind=ActiveMQMapMessage][msg_type=NFY.NotificationEvent]: A message has been received by the message bus 0000000347: 10.86.64.220: Aug 27 2018 14:59:41.987 -0400: %CCBU_______EVENTING-6-SOCIAL_CONTACT_PUBLISH_END: %[Contact=7CC1846210000165000000000A5640DC][Node=ccp.contacts.chat][Payload=<SocialContact><author>Amar Kumar</author><chatIsInvited>false</chatIsInvited><extensionFields><extensionField><name>h_chatRoom</name><value>socialminer_chat.0@conference.127.0.0.1</value></extensionField><extensionField><name>h_chatOrigin</name><value>FACEBOOK_MESSENGER</value></extensionField><extensionField><name>h_Name</name><value>Amar Kumar</value></extensionField><extensionField><name>ccxqueuetag</name><value>Chat_Csq4</value></extensionField></extensionFields><id>7CC1846210000165000000000A5640DC</id><publishedDate>1535396381792</publishedDate><refURL>http://sm-fqdn/ccp-webapp/ccp/socialcontact/7CC1846210000165000000000A5640DC</refURL><sourceType>chat</sourceType><status>unread</status><statusReason>unknown</statusReason><statusTimestamp>1535396381798</statusTimestamp><statusUserId></statusUserId><tags><tag>ccx_chat_req</tag></tags><title>Chat from Facebook Messenger</title></SocialContact>]: Published contact 0000000348: 10.86.64.220: Aug 27 2018 14:59:41.987 -0400: %CCBU_______EVENTING-6-SOCIAL_CONTACT_PUBLISH_START: %[Contact=7CC1846210000165000000000A5640DC][Node=ccp.campaign.updates.CCX_Chat_Campaign]: Publishing contact 0000000349: 10.86.64.220: Aug 27 2018 14:59:41.987 -0400: %CCBU_______EVENTING-6-SOCIAL_CONTACT_PUBLISH_END: %[Contact=7CC1846210000165000000000A5640DC][Node=ccp.campaign.updates.CCX_Chat_Campaign][Payload=<SocialContact><campaignPublicId>CCX_Chat_Campaign</campaignPublicId><extensionFields><extensionField><name>h_chatRoom</name><value>socialminer_chat.0@conference.127.0.0.1</value></extensionField><extensionField><name>h_chatOrigin</name><value>FACEBOOK_MESSENGER</value></extensionField><extensionField><name>h_Name</name><value>Amar Kumar</value></extensionField><extensionField><name>ccxqueuetag</name><value>Chat_Csq4</value></extensionField></extensionFields><id>7CC1846210000165000000000A5640DC</id><publishedDate>1535396381792</publishedDate><refURL>http://sm-fqdn/ccp-webapp/ccp/socialcontact/7CC1846210000165000000000A5640DC</refURL><sourceType>chat</sourceType><status>unread</status><statusReason>unknown</statusReason><statusTimestamp>1535396381798</statusTimestamp><statusUserId></statusUserId><tags><tag>ccx_chat_req</tag></tags></SocialContact>]: Published contact =============== //runtime 0000018498: 10.86.64.220: Aug 27 2018 14:59:41.779 -0400: %CCBU__________FEEDS-6-MSG_INCOMING_FROM_BUS: %[correlation_id=0][mid=ID:sm120-37552-1535122799516-4:2:2:1:1][msg_kind=ActiveMQMapMessage][msg_type=PUSH.PushSocialContactRequest]: A message has been received by the message bus 0000018499: 10.86.64.220: Aug 27 2018 14:59:41.785 -0400: %CCBU__________FEEDS-6-CREATE_SOCIAL_CONTACT: Got Request to Create Social Contact with RequestId:jW2gF8 0000018500: 10.86.64.220: Aug 27 2018 14:59:41.791 -0400: %CCBU__________FEEDS-6-CONFIG_OBJECT_STORED_IN_CACHE: %[id=100029][type.id=FeedReader]: Stored config object in local cache. 0000018501: 10.86.64.220: Aug 27 2018 14:59:41.798 -0400: %CCBU__________FEEDS-6-CREATE_SOCIAL_CONTACT: Submitted Request to Create Social Contact to FeedReaderManager with RequestId:jW2gF8 0000018502: 10.86.64.220: Aug 27 2018 14:59:41.798 -0400: %CCBU__________FEEDS-6-SOCIAL_CONTACT_PROCESSOR: Got new SocialContactProcessingRequest with requestId:jW2gF8 0000018503: 10.86.64.220: Aug 27 2018 14:59:41.798 -0400: %CCBU__________FEEDS-6-SOCIAL_CONTACT_PROCESSOR: SocialContactProcessor processSocialContact Entry with requestId:jW2gF8 0000018504: 10.86.64.220: Aug 27 2018 14:59:41.937 -0400: %CCBU__________FEEDS-6-SOCIAL_CONTACT_CREATED: %[SOCIAL_CONTACT_ID=7CC1846210000165000000000A5640DC][SOCIAL_CONTACT_LINK=http://localhost/ccp/socialcontact/7CC1846210000165000000000A5640DC]: A new social contact was created 0000000026: 10.86.64.220: Aug 27 2018 14:59:42.440 -0400: %CCBU___NOTIFICATION-6-NOTIFICATION_SUCCEEDED: %[Notification=com.cisco.ccbu.ccp.notification.Notification@6c657e[enqueueTime=1535396382131,rule=com.cisco.ccbu.oamp.omgr.transfer.HttpNotificationRule@7dafaa[httpUrl=https://uccx-fqdn/uccx-webservices/contact,httpUsername=<null>,httpPassword=<null>,sslVerifyCertificates=false,campaignId=100030,tags=[ccx_chat_req],id=100031,name=CCX Chat Notification,description=Created by CCX application as part of CCX chat configuration.,changeStamp=5,lastUpdated=1533830025500,ouId=4],screenPopUrl=http://sm-fqdn/results.jsp?scID=7CC1846210000165000000000A5640DC&campaignID=CCX_Chat_Campaign,body=<?xml version="1.0" encoding="UTF-8" standalone="yes"?> <SocialContact> <author>Amar Kumar</author> <description></description> <extensionFields> <extensionField> <name>ccxqueuetag</name> <value>Chat_Csq4</value> </extensionField> <extensionField> <name>h_Name</name> <value>Amar Kumar</value> </extensionField> <extensionField> <name>h_chatOrigin</name> <value>FACEBOOK_MESSENGER</value> </extensionField> <extensionField> <name>h_chatRoom</name> <value>socialminer_chat.0@conference.127.0.0.1</value> </extensionField> </extensionFields> <id>7CC1846210000165000000000A5640DC</id> <integrationAuthTokenExpirationTimestamp>1535417981795</integrationAuthTokenExpirationTimestamp> <integrationAuthTokenGUID>XXXXXXXXX</integrationAuthTokenGUID> <link>http://localhost/ccp/socialcontact/7CC1846210000165000000000A5640DC</link> <notificationTag>ccx_chat_req</notificationTag> <publishedDate>1535396381792</publishedDate> <refURL>http://sm-fqdn/ccp-webapp/ccp/socialcontact/7CC1846210000165000000000A5640DC</refURL> <replyTemplateURL>http://sm-fqdn/multisession/ui/templates/reply/cisco_agent_ms_chat.jsp</replyTemplateURL> <screenPopUrl>http://sm-fqdn/results.jsp?scID=7CC1846210000165000000000A5640DC&campaignID=CCX_Chat_Campaign</screenPopUrl> <sourceType>chat</sourceType> <status>unread</status> <statusReason>unknown</statusReason> <statusTimestamp>1535396381798</statusTimestamp> <statusUserId></statusUserId> <tags> <tag>ccx_chat_req</tag> </tags> <title>Chat from Facebook Messenger</title> </SocialContact> ,socialContact=<null>]]: A notification was sent out successfully
ステップ 3. UCCX は通知を受信します。
//MADM
8973: Aug 27 14:59:42.384 EDT %MADM-UCCX_WEBSERVICES-7-UNK:[http-bio-443-exec-22] ServiceLogger: New incoming contact : <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <contactXML> <author>Amar Kumar</author> <id>7CC1846210000165000000000A5640DC</id> <integrationAuthTokenGUID>d73e07bd-ee99-47a8-b623-e582260722f5</integrationAuthTokenGUID> <notificationTag>ccx_chat_req</notificationTag> <publishedDate>1535396381792</publishedDate> <refURL>http://sm-fqdn/ccp-webapp/ccp/socialcontact/7CC1846210000165000000000A5640DC</refURL> <replyTemplateURL>http://sm-fqdn/multisession/ui/templates/reply/cisco_agent_ms_chat.jsp</replyTemplateURL> <sourceType>chat</sourceType> <status>unread</status> <statusReason>unknown</statusReason> <statusTimestamp>1535396381798</statusTimestamp> <tags> <tag>ccx_chat_req</tag> </tags> <title>Chat from Facebook Messenger</title> <extensionFields> <extensionField> <name>ccxqueuetag</name> <value>Chat_Csq4</value> </extensionField> <extensionField> <name>h_Name</name> <value>Amar Kumar</value> </extensionField> <extensionField> <name>h_chatOrigin</name> <value>FACEBOOK_MESSENGER</value> </extensionField> <extensionField> <name>h_chatRoom</name> <value>socialminer_chat.0@conference.127.0.0.1</value> </extensionField> </extensionFields> </contactXML> 8974: Aug 27 14:59:42.384 EDT %MADM-UCCX_WEBSERVICES-7-UNK:[http-bio-443-exec-22] ServiceLogger: Notify for new contact
ステップ 4.エンジンはキューにチャットを追加し、チャットのための対応可能なエージェントを見つけます。
この時点で、CU は「言うメッセージと示されあなたとチャットすると見つけますエキスパートが」。
399906: Aug 27 14:59:42.439 EDT %MIVR-SS_CHAT-7-UNK:[chatEventConsumer-1] ChatSubsystemLogger: com.cisco.wf.subsystems.chat.listener.jmsevent.ChatContactListener : Received Event [ContactEvent [operation=ADD, contactXML=ContactXML [author=Amar Kumar, id=7CC1846210000165000000000A5640DC, replyType=chat, notificationTag=ccx_chat_req, refURL=http://sm-fqdn/ccp-webapp/ccp/socialcontact/7CC1846210000165000000000A5640DC, replyTemplateURL=http://sm-fqdn/multisession/ui/templates/reply/cisco_agent_ms_chat.jsp, integrationAuthTokenGUID=d73e07bd-ee99-47a8-b623-e582260722f5, userExtensionFields=[UserExtensionField [name=ccxqueuetag, value=Chat_Csq4], UserExtensionField [name=h_Name, value=Amar Kumar], UserExtensionField [name=h_chatOrigin, value=FACEBOOK_MESSENGER], UserExtensionField [name=h_chatRoom, value=socialminer_chat.0@conference.127.0.0.1]], tags=[ccx_chat_req], sourceType=chat, status=unread, statusReason=unknown, publishedDate=1535396381792, title=Chat from Facebook Messenger, campaignPublicId=null, statusTimestamp=1535396381798]]] on master node. 399907: Aug 27 14:59:42.446 EDT %MIVR-SS_CHAT-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] ChatSubsystemLogger: Begin processing for ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446 399908: Aug 27 14:59:42.447 EDT %MIVR-SS_CHAT-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] ChatSubsystemLogger: com.cisco.wf.subsystems.chat.listener.jmsevent.ChatContactListener : processADD() - Adding contact. ContactId: 7CC1846210000165000000000A5640DC, MediaType: CHAT 399909: Aug 27 14:59:42.457 EDT %MIVR-SS_CHAT-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] ChatSubsystemLogger: com.cisco.wf.subsystems.chat.manager.ChatContactManager : addContact()--Queue for tag is 4 399910: Aug 27 14:59:42.457 EDT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.ContactManager : addContactToQueues() - contactID:7CC1846210000165000000000A5640DC dispositionReason:UNKNOWNtimestamp:1535396381798 399911: Aug 27 14:59:42.458 EDT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] RouteAndQueueSubsystemLogger: In persistCustomerData. Received contact ChatContact(Contact[id=7CC1846210000165000000000A5640DC,state=UNKNOWN,dispReason=UNKNOWN]) 399912: Aug 27 14:59:42.459 EDT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.ContactManager : Contact with contactID: 7CC1846210000165000000000A5640DC created in memory. 399913: Aug 27 14:59:42.459 EDT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.manager.ContactManager : Calling allocator 399914: Aug 27 14:59:42.459 EDT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.allocation.Allocator : Offer Contact: ChatContact(Contact[id=7CC1846210000165000000000A5640DC,state=UNKNOWN,dispReason=UNKNOWN]) To Queue: 4 399916: Aug 27 14:59:42.460 EDT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.allocation.Allocator : getSuitableAgentFromQueue. AvailableAgent{230} 399917: Aug 27 14:59:42.460 EDT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] RouteAndQueueSubsystemLogger: com.cisco.wf.subsystems.routeandqueue.allocation.Allocator : getSuitableAgentFromQueue Only one agent is available in agent list. Return id [230] agentId [agent7901] 399918: Aug 27 14:59:42.460 EDT %MIVR-SS_ROUTEANDQUEUE-7-UNK:[ChatContactEvent--7CC1846210000165000000000A5640DC 1535396382446] RouteAndQueueSubsystemLogger: Selected agent [ agent7901 ] for handling the contact. Reserving agent.
ステップ 5 エージェントは CU 指定問題文の後でチャットに加入しました。
//Chat ゲートウェイ ログ
2018-08-27 14:59:39.172 - debug: setSessionState: Setting state of session [ID=2242240722460512] to INFO_CLOSED ... 2018-08-27 14:59:39.172 - info: Posting a chat request to SocialMiner [ID=2242240722460512], [HOST=localhost], [FEEDID=100029], [QUEUEID=4] 2018-08-27 14:59:41.966 - info: Chat created successfully. [ID=2242240722460512], [SC RefURL=http://localhost/ccp-webapp/ccp/socialcontact/7CC1846210000165000000000A5640DC] 2018-08-27 14:59:41.966 - debug: setSessionState: Setting state of session [ID=2242240722460512] to AGENT_WAIT ... 2018-08-27 14:59:41.967 - debug: setEventPoller: Setting event poller in session [ID=2242240722460512] ... 2018-08-27 14:59:47.010 - debug: Received chat events for [ID=2242240722460512] { chatEvents: { StatusEvent: { id: '1', status: 'chat_ok' } } } 2018-08-27 14:59:47.011 - debug: setLatestEventID: Setting latest event ID [1] in session [ID=2242240722460512] ... 2018-08-27 14:59:47.012 - warn: Unknown status event [chat_ok] received. Ignoring. [ID=2242240722460512] { type: 'StatusEvent', id: '1', status: 'chat_ok' } 2018-08-27 14:59:51.982 - debug: Received chat events for [ID=2242240722460512] { chatEvents: { PresenceEvent: { id: '2', from: 'agent7901', status: 'joined' } } } 2018-08-27 14:59:51.989 - debug: setLatestEventID: Setting latest event ID [2] in session [ID=2242240722460512] ... 2018-08-27 14:59:51.989 - info: Handing agent JOIN event. [ID=2242240722460512] 2018-08-27 14:59:51.990 - debug: setSessionState: Setting state of session [ID=2242240722460512] to TALKING ... 2018-08-27 14:59:51.990 - debug: clearUserMessagesBuffer: Clearing buffer (contains 0 messages) [ID=2242240722460512] ... 2018-08-27 14:59:52.588 - debug: Successfully sent text message to facebook messenger. [ID=2242240722460512], [Message=Just a moment...finding an expert to chat with you.]
ステップ 6. SocialMiner から(5 秒毎に)ポーリングされるイベント-エージェントは、クリアされるユーザ バッファ加入します。
2018-08-27 15:01:07.028 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:12.031 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:01:12.031 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:17.033 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:01:17.033 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:22.035 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:01:22.035 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:17.033 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:22.035 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:01:22.035 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:27.037 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:01:27.037 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:32.036 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:01:32.036 - debug: No events from SocialMiner for [ID=2242240722460512]
ステップ 7.エージェントとユーザ間の Exchang チャット メッセージ。
2018-08-27 15:00:12.487 - debug: Successfully sent typing action to facebook messenger. [ID=2242240722460512], [Status=composing] 2018-08-27 15:00:16.998 - debug: Received chat events for [ID=2242240722460512] { chatEvents: { MessageEvent: { id: '4', body: 'Hi+How+can+I+help+you%3F', from: 'agent7901' }, TypingEvent: { id: '5', from: 'agent7901', status: 'paused' } } } 2018-08-27 15:00:16.999 - debug: setLatestEventID: Setting latest event ID [5] in session [ID=2242240722460512] ... 2018-08-27 15:00:22.002 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:00:22.002 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:00:27.001 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:00:27.001 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:00:27.601 - debug: Successfully sent text message to facebook messenger. [ID=2242240722460512], [Message=Hi How can I help you?] 2018-08-27 15:00:32.004 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:00:32.005 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:00:37.008 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:00:37.008 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:00:38.067 - debug: Successfully sent typing action to facebook messenger. [ID=2242240722460512], [Status=paused] 2018-08-27 15:00:42.011 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:00:42.011 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:00:47.014 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:00:47.014 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:00:52.020 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:00:52.020 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:00:52.460 - debug: Sent message [I need help with troubleshooting my problem] from session [ID=2242240722460512] to SocialMiner. 2018-08-27 15:00:52.502 - debug: Sent message [I need help with troubleshooting my problem] from session [ID=2242240722460512] to SocialMiner. 2018-08-27 15:00:57.023 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:00:57.023 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:02.026 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:01:02.026 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:01:02.068 - debug: Sent message [Sure] from session [ID=2242240722460512] to SocialMiner.
ステップ 8.エージェント終わりチャット(有効に なる後チャット定格)。
2018-08-27 15:46:06.928 - debug: Received chat events for [ID=2242240722460512] { chatEvents: { PresenceEvent: { id: '11', from: 'agent7901', status: 'left' } } } 2018-08-27 15:46:06.929 - debug: setLatestEventID: Setting latest event ID [11] in session [ID=2242240722460512] ... 2018-08-27 15:46:06.929 - info: Handling agent LEFT event. [ID=2242240722460512] 2018-08-27 15:46:06.930 - debug: setSessionState: Setting state of session [ID=2242240722460512] to RATING_WAIT ... 2018-08-27 15:46:11.929 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:46:11.929 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:46:15.940 - debug: Successfully sent rating choices to facebook messenger. [ID=2242240722460512] 2018-08-27 15:46:16.931 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:46:16.931 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:46:21.934 - debug: Received chat events for [ID=2242240722460512] { chatEvents: '' } 2018-08-27 15:46:21.934 - debug: No events from SocialMiner for [ID=2242240722460512] 2018-08-27 15:46:23.887 - debug: Received feedback rating [5] from [ID=2242240722460512]. Submitting to SocialMiner ... 2018-08-27 15:46:23.892 - debug: Received feedback rating [5] from [ID=2242240722460512]. Submitting to SocialMiner ... 2018-08-27 15:46:23.929 - debug: Successfully submitted feedback rating to SocialMiner. [ID=2242240722460512] 2018-08-27 15:46:23.929 - info: Destroying session [ID=2242240722460512] 2018-08-27 15:46:23.930 - debug: Destroyed session [ID=2242240722460512]. Session count = 0 2018-08-27 15:46:23.936 - debug: Successfully submitted feedback rating to SocialMiner. [ID=2242240722460512] 2018-08-27 15:46:23.936 - info: Destroying session [ID=2242240722460512] 2018-08-27 15:46:23.937 - debug: Destroyed session [ID=2242240722460512]. Session count = 0 2018-08-27 15:46:34.551 - debug: Successfully sent text message to facebook messenger. [ID=2242240722460512], [Message=Thank you for the feedback.]
ステップ 9.エージェント終わりチャット(評価する後チャット有効に されない)。
2018-08-27 15:52:43.736 - debug: Received chat events for [ID=2242240722460512] { chatEvents: { PresenceEvent: { id: '8', from: 'agent7901', status: 'left' } } } 2018-08-27 15:52:43.736 - debug: setLatestEventID: Setting latest event ID [8] in session [ID=2242240722460512] ... 2018-08-27 15:52:43.736 - info: Handling agent LEFT event. [ID=2242240722460512] 2018-08-27 15:52:43.737 - info: Destroying session [ID=2242240722460512] 2018-08-27 15:52:43.739 - debug: Destroyed session [ID=2242240722460512]. Session count = 0 2018-08-27 15:52:54.351 - debug: Successfully sent text message to facebook messenger. [ID=2242240722460512], [Message=Your chat has ended. Thank you!]
ステップ 1.サービス始動- 「SocialMiner チャット ゲートウェイ」。
startup.log -サービスの開始、開始ポート。
[Tue Aug 28 10:21:19 EDT 2018] : chat_gateway_launcher.sh : Starting SocialMiner Chat Gateway ... [Tue Aug 28 10:21:19 EDT 2018] : chat_gateway_launcher.sh : npm missing in PATH. Adding ... [Tue Aug 28 10:21:19 EDT 2018] : chat_gateway_launcher.sh : Enabling port 10443 on system firewall ... IP preferences file updated successfully. iptables has been updated with new rules. ip6tables has been updated with new rules. [Tue Aug 28 10:21:19 EDT 2018] : chat_gateway_launcher.sh : Successfully enabled port 10443 on system firewall [Tue Aug 28 10:21:19 EDT 2018] : chat_gateway_launcher.sh : Service started. PID = 169781 [Tue Aug 28 10:21:19 EDT 2018] : chat_gateway_launcher.sh : Try #1 - Sleeping for 5 seconds ...
ステップ 2.コンフィギュレーションのロード。
startup.log -ロード コンフィギュレーション
2018-08-28 10:21:20.100 - info: **** STARTUP **** 2018-08-28 10:21:20.104 - info: Clearing existing configuration from memory ... 2018-08-28 10:21:20.104 - info: Initializing config_manager, loading config from filesystem ... 2018-08-28 10:21:20.104 - info: Loaded service configuration: { server: { port: 10443, sslKeyPath: '/usr/local/platform/.security/tomcat/keys/tomcat_priv.pem', sslCertPath: '/usr/local/platform/.security/tomcat/certs/tomcat.pem', maxRequestsPerMinute: 3000 }, socialMiner: { host: 'localhost', port: 80, pollingIntervalMS: 5000 }, log: { maxSizeBytes: 20480000, maxFileCount: 20, level: 'silly' } } 2018-08-28 10:21:20.106 - info: Loaded configurations for 1 channels. 2018-08-28 10:21:20.107 - info: Setting HTTP proxy [proxy.esl.cisco.com:8080] into process.env ... 2018-08-28 10:21:20.107 - info: Setting current config state to CONFIGURED 2018-08-28 10:21:20.108 - info: Loaded service configuration: { server: { port: 10443, sslKeyPath: '/usr/local/platform/.security/tomcat/keys/tomcat_priv.pem', sslCertPath: '/usr/local/platform/.security/tomcat/certs/tomcat.pem', maxRequestsPerMinute: 3000 }, socialMiner: { host: 'localhost', port: 80, pollingIntervalMS: 5000 }, log: { maxSizeBytes: 20480000, maxFileCount: 20, level: 'silly' } } 2018-08-28 10:21:20.110 - info: Silencing logs on console. Refer log files for further logs
ステップ 3.アップするために webhook サーバを待って下さい。
startup.log -アップする待っている webhook サーバ。
[Tue Aug 28 10:21:24 EDT 2018] : chat_gateway_launcher.sh : Checking if service is running on port 10443 ... [Tue Aug 28 10:21:25 EDT 2018] : chat_gateway_launcher.sh : Service UP and RUNNING on port 10443
ステップ 4 古いセッション(一度各時間)をチェックし、きれいにして下さい。
見つけられ、クリーンアップされる古いセッション
2018-08-27 15:49:44.030 - info: Checking stale sessions ... 2018-08-27 15:49:44.031 - info: Found 1 stale sessions 2018-08-27 15:49:44.031 - info: Destroying session [ID=2242240722460512] 2018-08-27 15:49:44.031 - debug: Destroyed session [ID=2242240722460512]. Session count = 0 2018-08-27 15:49:44.031 - info: Cleaned up 1 stale sessions
見つけられる古いセッション無し
2018-08-27 18:59:01.789 - info: Checking stale sessions ... 2018-08-27 18:59:01.789 - info: Found 0 stale sessions 2018-08-27 18:59:01.789 - info: Cleaned up 0 stale sessions 2018-08-27 19:59:01.789 - info: Checking stale sessions ... 2018-08-27 19:59:01.789 - info: Found 0 stale sessions 2018-08-27 19:59:01.789 - info: Cleaned up 0 stale sessions