Cisco Unified E-Mail Interaction Manager

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Unified E-Mail Interaction Manager 9.0 for Cisco Unified Contact Center Enterprise and Hosted and Cisco Unified Intelligent Contact Management Data Sheet 14-Jan-2016
• Cisco Unified E-Mail Interaction Manager 11.0 for Cisco Unified Contact Center Enterprise and Hosted and Cisco Unified Intelligent Contact Management Data Sheet 26-Aug-2015

Notificaciones de fin de vida útil y fin de venta

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Email Interaction Manager 4.2 and Cisco Unified Web Interaction Manager 4.2 for Cisco Unified Contact Center Enterprise 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified E-Mail Interaction Manager and Cisco Unified Web Interaction Manager 25-Aug-2016
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified E-Mail Interaction Manager et de Cisco Unified Web Interaction Manager 25-Aug-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified E-Mail Interaction Manager and Unified Web Interaction Manager 9.0 18-May-2016
• Annonce d’arrêt de commercialisation et de fin de vie du gestionnaire des échanges courriels Cisco Unified E-Mail Interaction Manager et du gestionnaire des échanges Web Unified Web Interaction Manager 9.0 18-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Web Interaction Manager and Unified E-Mail Interaction Manager 4.3 and 4.4 02-Aug-2013

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Unified Email Interaction Manager and Cisco Unified Web Interaction Manager XSS Vulnerability 10-Dec-2015
• Cisco Unified Email Interaction Manager and Cisco Unified Web Interaction Manager SQL Injection Vulnerability 08-Oct-2015
• Cisco Unified Interaction Manager Web Interface Authorization Bypass Vulnerability 08-Oct-2015
• Cisco Unified Interaction Manager Web Interface Security Bypass Vulnerability 08-Oct-2015
• Cisco Unified Interaction Manager Cross-Site Scripting Vulnerability 08-Oct-2015
• Cisco Unified Web Interaction Manager Cross-Site Scripting Vulnerability 02-Oct-2015
• Cisco Unified Web and E-mail Interaction Manager Cross-Site Scripting Vulnerability 02-Oct-2015
• Cisco Unified Web and E-Mail Interaction Manager Broken Authentication Vulnerability 02-Oct-2015
• Cisco Unified Web and E-mail Interaction Manager XML External Entities Vulnerability 02-Oct-2015

Field Notices

• Field Notice: FN - 70402 - Java Applet Certificate Expiry - Cisco Unified E-Mail Interaction Manager (EIM) and Web Interaction Manager (WIM) - Software Upgrade Recommended 29-Mar-2019
• Field Notice: FN - 64262 - EIM\WIM 11.0(3) Installer Intermittently Fails with Error Message - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64113 - E-mail and Web Interaction Manager (EIM/WIM) Expired Java Certificates 11-Mar-2016

Versión y compatibilidad

Release Notes

• Cisco Unified E-Mail Interaction Manager 11.0(3)

  • Release Notes for Cisco Unified Web and E-Mail Interaction Manager, Release 11.0(3) 21-Dec-2016 (PDF - 377 KB)

• Cisco Unified E-Mail Interaction Manager 9.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Release Notes 09-May-2014 (PDF - 543 KB)

• Cisco Unified E-Mail Interaction Manager 9.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release Notes, Release 9.0(1) 22-Mar-2017 (PDF - 457 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Release Notes - for Unified Contact Center Express 17-Mar-2017 (PDF - 383 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Release Notes - for Unified Contact Center Enterprise, Hosted and ICM 17-Mar-2017 (PDF - 213 KB)

Referencia

Información

• Cisco Unified E-Mail Interaction Manager 11.0(2)

  • Open_Source_Used_in_Cisco_Unified_Web_and_E-Mail_Interaction_Manager_11_0_2 18-Apr-2016 (PDF - 17 MB)

• Cisco Unified E-Mail Interaction Manager 9.0(1)

  • Open Source Software Used in Cisco Unified Web and E-Mail Interaction Manager 9.0(1) 25-Jan-2013 (PDF - 105 KB)

• Cisco Unified E-mail Interaction Manager 11.0(1)

  • Open Source Used In Cisco Unified Email Interaction Manager for Unified Contact Center Enterprise 11.0(1) 02-Sep-2015 (PDF - 18 MB)

Referencias Técnicas

• Cisco Unified E-Mail Interaction Manager 9.0(2)

  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 03-Oct-2014 (PDF - 373 KB)

• Cisco Unified E-Mail Interaction Manager 9.0(1)

  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 13-Jan-2013 (PDF - 396 KB)

• Cisco Unified E-mail Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Hardware and System Software Specification 31-Aug-2015 (PDF - 380 KB)
• Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 4.2(5) - for Unified Contact Center Express 29-Oct-2009 (PDF - 404 KB)
• Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 4.2(5) 29-Oct-2009 (PDF - 402 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Enterprise, Hosted and ICM 19-Nov-2007 (PDF - 467 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Express 19-Nov-2007 (PDF - 464 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Enterprise, Hosted and ICM 02-Nov-2007 (PDF - 352 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Tools and Considerations for Users of Cisco E-Mail Manager Option - for Unified Contact Center Enterprise, Hosted and ICM 28-Aug-2007 (PDF - 518 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Schema Guide - for Unified Contact Center Express 05-Aug-2007 (PDF - 9 MB)

Diseño

Guías de Diseño

• Cisco Unified E-Mail Interaction Manager 11.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 11.0(2) 14-Apr-2016 (PDF - 1 MB)

• Cisco Unified E-Mail Interaction Manager 9.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 9.0(2) 04-Jun-2015 (PDF - 1 MB)

• Cisco Unified E-Mail Interaction Manager 9.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide 01-Mar-2017 (PDF - 1 MB)

• Cisco Unified E-mail Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 11.0(1) 03-Sep-2015 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Solution Network Reference Design (SRND) Guide - for Unified Contact Center Enterprise, Hosted, and ICM 17-Mar-2017 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 4.3(1) 11-Nov-2009 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Deployment Sizing Guide for Unified Contact Center Enterprise, Hosted and ICM 02-Nov-2007 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Solution Network Reference Design (SRND) Guide - for Unified Contact Center Express 06-Aug-2007 (PDF - 798 KB)

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Unified E-Mail Interaction Manager 11.0(3)

  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide, Release 11.0(3) 21-Dec-2016 (PDF - 1 MB)

• Cisco Unified E-Mail Interaction Manager 11.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide, Release 11.0(2) 12-Jan-2017 (PDF - 1019 KB)

• Cisco Unified E-Mail Interaction Manager 9.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Installation Guide, Release 9.0(1) 06-Feb-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide, Release 9.0(1) 03-Oct-2014 (PDF - 767 KB)

• Cisco Unified E-mail Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Installation Guide, Release 11.0(1) 03-Nov-2017 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide, Release 11.0(1) 11-Oct-2015 (PDF - 914 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Installation Guide - for Unified Contact Center Express 17-Mar-2017 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Installation Guide - for Unified Contact Center Enterprise, Hosted and ICM 19-Jun-2009 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), System Requirements - for Unified Contact Center Enterprise, Hosted and ICM 02-Nov-2007 (PDF - 298 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Installation Guide - for Unified Contact Center Enterprise, Hosted and ICM 02-Nov-2007 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), System Requirements Guide - for Unified Contact Center Enterprise, Hosted and ICM 28-Aug-2007 (PDF - 383 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), System Requirements Guide - for Unified Contact Centre Express 26-Jul-2007 (PDF - 371 KB)

Notas Técnicas de Instalación y Actualización

• Cisco unificó al administrador de la interacción de la red y del email: Incapaz de instalar o de configurar los componentes secundarios de la red/de la aplicación y del archivo 26-Sep-2008

Configuración

Guías de Configuración

• Cisco Unified E-mail Interaction Manager 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016

Notas Técnicas y Ejemplos de Configuración

• Webchat anónimo con la característica del cliente del link en la consola del agente 12-Sep-2017
• Flujo de trabajo de la alarma CIM para tratar de nuevo las actividades de la cola de la excepción al ejemplo de configuración asociado de las colas de administración del tráfico 11-Oct-2013
• CIM FAQ: ¿Cómo usted cambia la dirección IP en la versión 9 CIM? 27-Sep-2013
• Administrador unificado de la interacción de la red y del email: Servidor Web en un ejemplo de la configuración de DMZ 23-May-2012
• Administrador de la interacción del email: Cómo instalar el componente WIM en un servidor separado durante la instalación de administrador de la interacción del email 13-Jan-2010

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Cisco Unified E-Mail Interaction Manager 11.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Routing and Workflows, Release 11.0(2) 19-Apr-2016 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to System Console, Release 11.0(2) 19-Apr-2016 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources, Release 11.0(2) 18-Apr-2016 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Email Resources, Release 11.0(2) 18-Apr-2016 (PDF - 627 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Administration Console, Release 11.0(2) 15-Apr-2016 (PDF - 3 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Deployment and Maintenance Guide, Release 11.0(2) 14-Apr-2016 (PDF - 1 MB)

• Cisco Unified E-Mail Interaction Manager 9.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to System Console 30-Mar-2017 (PDF - 986 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Supervisors Guide 30-Mar-2017 (PDF - 596 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Reports Console 30-Mar-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Offers Console 30-Mar-2017 (PDF - 759 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Administration Console 30-Mar-2017 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Routing and Workflows 30-Mar-2017 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Email Resources 30-Mar-2017 (PDF - 601 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Chat and Collaboration Resources 30-Mar-2017 (PDF - 772 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Deployment and Maintenance Guide 30-Mar-2017 (PDF - 1 MB)

Guías para el Usuario Final

• Cisco Unified E-Mail Interaction Manager 11.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide 11.0(2) 23-Mar-2017 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 11.0(2) 15-Dec-2016 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Manager’s Guide, Release 11.0(2) 19-Apr-2016 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author’s Guide, Release 11.0(2) 18-Apr-2016 (PDF - 982 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 11.0(2) 14-Apr-2016 (PDF - 812 KB)

• Cisco Unified E-Mail Interaction Manager 9.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author’s Guide, Release 9.0(2) 07-Feb-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide, Release 9.0(2) 07-Feb-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 9.0(2) 03-Oct-2014 (PDF - 986 KB)

• Cisco Unified E-Mail Interaction Manager 9.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 9.0(1) 16-Mar-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Agent's Guide, Release 9.0(1) 25-Jan-2013 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author Guide, Release 9.0(1) 25-Jan-2013 (PDF - 1 MB)

• Cisco Unified E-mail Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Agent Console User’s Guide, Release 11.0(1) 31-Aug-2015 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 11.0(1) 31-Aug-2015 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Console, Release 11.0(1) 31-Aug-2015 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Tools Console User Guide - for Unified Contact Center Express 17-Mar-2017 (PDF - 974 KB)

Notas Técnicas de Mantenimiento y Funcionamiento

• Cambio FAQ del nombre de host de la versión 9 CIM 27-Sep-2013

Solución de problemas

Guías de Troubleshooting

• Cisco Unified E-mail Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Troubleshooting Guide 02-Nov-2015 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(5), Troubleshooting Guide - for Unified Contact Center Express 17-Mar-2017 (PDF - 822 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(5), Troubleshooting Guide - for Unified Contact Center Enterprise, Hosted and ICM 17-Mar-2017 (PDF - 909 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Troubleshooting Guide - for Unified Contact Center Enterprise, Hosted and ICM 17-Mar-2017 (PDF - 903 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Troubleshooting Guide - for Unified Contact Center Express 05-Aug-2007 (PDF - 1 MB)

Notas Técnicas de Troubleshooting

• Cómo manejar la contraseña en el administrador integrado de la interacción del correo electrónico (EIM) 16-Aug-2017
• Resuelva problemas las Comunicaciones unificadas (UC), No-UC, y Co-residencia de tercera persona de las máquinas virtuales (VM) 19-May-2017
• Las versiones 4.4 y 9.0 CIM no soportan la versión 1.7 de las Javas 28-Jun-2013
• UCCE: Problema de la charla del agente del Troubleshooting ICM 21-Sep-2011
• Administrador unificado de la interacción de la red y del email 4.2(4) y 4.2(5) falla a causa de la actualización para autorizar el error 23-May-2011
• Empresa unificada del Centro de contacto: Ninguna opción para elegir un dominio de ruteo de los media para cada media clasifica en el Asisitente del administrador de la integración CIM 14-Sep-2009
• Cisco unificó la versión del administrador de la interacción de la red y del email 4.2(5): Incapaz de cifrar la contraseña de la base de datos 11-Mar-2009
• Cisco unificó la versión del administrador de la interacción de la red y del email 4.2(5): Las nuevas categorías no aparecen en la lista o la vista de árbol 26-Feb-2009
• Versión del administrador unificada de la interacción de la red y del email 4.2(5): Weblogic causa el error ISAPI después de que actualización WIM 4.2(5) 26-Feb-2009
• La creación del artículo sobre Knowledge Base con Cisco unificó la red y los resultados de la versión del administrador de la interacción del email 4.2(5) en el “artículo no podrían ser” error creado 23-Feb-2009
• La actualización del administrador de la interacción de Cisco 4.2(5) falla debido a la incompatibilidad de la colación SQL 12-Feb-2009
• Cisco unificó la red y el caso del servicio del módulo de escucha de la versión del administrador de la interacción del email 4.2(4) cuelga mientras que comienza 09-Feb-2009
• Cisco unificó al administrador de la interacción de la red y del email: Incapaz de instalar o de configurar los componentes secundarios de la red/de la aplicación y del archivo 26-Sep-2008
• Los agentes mezclados no se asignan las actividades del correo electrónico del ICM 09-Jul-2008

Support FAQ

• Cambio FAQ del nombre de host de la versión 9 CIM 27-Sep-2013
• CIM FAQ: ¿Cómo usted cambia la dirección IP en la versión 9 CIM? 27-Sep-2013
• EIM/WIM FAQ: ¿Por qué los archivos del registro se generan en un servidor local en vez encendido de un servidor de archivos en un despliegue distribuido? 01-Jul-2013