Cisco Unified E-Mail Interaction Manager
| Descripción general | Descripción general del producto |
|---|---|
| Estado |
Fin del soporte
Detalles de EOL
|
| Fecha de lanzamiento de la serie | 26-JAN-2007 |
| Fecha de fin de la venta | 23-FEB-2017 Detalles |
| Fecha de fin de soporte | 29-FEB-2020 Detalles |
Comentarios
Este producto ya no es compatible con Cisco.
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- Unified E-Mail Interaction Manager 9.0(1)
Estado: Fin del soporte Detalles de EOL | Fecha de fin de soporte: 30-Nov-2019
- Unified E-Mail Interaction Manager 9.0(2)
Estado: Fin del soporte Detalles de EOL | Fecha de fin de soporte: 30-Nov-2019
- Unified E-Mail Interaction Manager 11.0(2)
Estado: Fin del soporte Detalles de EOL | Fecha de fin de soporte: 29-Feb-2020
- Unified E-Mail Interaction Manager 11.0(3)
Estado: Fin del soporte Detalles de EOL | Fecha de fin de soporte: 29-Feb-2020
- Unified E-mail Interaction Manager 11.0(1)
Estado: Fin del soporte Detalles de EOL | Fecha de fin de soporte: 29-Feb-2020
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Primeros resultados de la búsqueda
Vistos recientemente
- Aquí aparecerán los documentos vistos recientemente para este producto.
Avisos de seguridad más recientes
- 30-Jun-2020
- 29-Mar-2019
- 13-Oct-2017
- 11-Mar-2016
- 10-Dec-2015
- 08-Oct-2015
- 08-Oct-2015
- 08-Oct-2015
- 08-Oct-2015
- 02-Oct-2015
Categorías de documentos
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Fichas técnicas e información del producto
- Cisco Unified E-Mail Interaction Manager 9.0 for Cisco Unified Contact Center Enterprise and Hosted and Cisco Unified Intelligent Contact Management Data Sheet
- Cisco Unified E-Mail Interaction Manager 11.0 for Cisco Unified Contact Center Enterprise and Hosted and Cisco Unified Intelligent Contact Management Data Sheet
Fichas técnicas
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Email Interaction Manager 4.2 and Cisco Unified Web Interaction Manager 4.2 for Cisco Unified Contact Center Enterprise
- End-of-Sale and End-of-Life Announcement for the Cisco Unified E-Mail Interaction Manager and Cisco Unified Web Interaction Manager
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified E-Mail Interaction Manager et de Cisco Unified Web Interaction Manager
- End-of-Sale and End-of-Life Announcement for the Cisco Unified E-Mail Interaction Manager and Unified Web Interaction Manager 9.0
- Annonce d’arrêt de commercialisation et de fin de vie du gestionnaire des échanges courriels Cisco Unified E-Mail Interaction Manager et du gestionnaire des échanges Web Unified Web Interaction Manager 9.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS)
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web Interaction Manager and Unified E-Mail Interaction Manager 4.3 and 4.4
Notificaciones de fin de vida útil y fin de venta
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Avisos de seguridad
- Cisco Unified Email Interaction Manager and Cisco Unified Web Interaction Manager XSS Vulnerability
- Cisco Unified Email Interaction Manager and Cisco Unified Web Interaction Manager SQL Injection Vulnerability
- Cisco Unified Interaction Manager Web Interface Authorization Bypass Vulnerability
- Cisco Unified Interaction Manager Web Interface Security Bypass Vulnerability
- Cisco Unified Interaction Manager Cross-Site Scripting Vulnerability
- Cisco Unified Web Interaction Manager Cross-Site Scripting Vulnerability
- Cisco Unified Web and E-mail Interaction Manager Cross-Site Scripting Vulnerability
- Cisco Unified Web and E-Mail Interaction Manager Broken Authentication Vulnerability
- Cisco Unified Web and E-mail Interaction Manager XML External Entities Vulnerability
Advertencias de seguridad, respuestas y notificaciones
- Field Notice: FN - 63208 - Cisco Interaction Manager 4.2(5) upgrade fails due to SQL Collation incompatibility - Software Upgrade Recommended
- Field Notice: FN - 70402 - Java Applet Certificate Expiry - Cisco Unified E-Mail Interaction Manager (EIM) and Web Interaction Manager (WIM) - Software Upgrade Recommended
- Field Notice: FN - 64262 - EIM\WIM 11.0(3) Installer Intermittently Fails with Error Message - Workaround Provided
- Field Notice: FN - 64113 - E-mail and Web Interaction Manager (EIM/WIM) Expired Java Certificates
Field Notices
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Versión y compatibilidad
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Cisco Unified E-Mail Interaction Manager 11.0(3)
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Cisco Unified E-Mail Interaction Manager 9.0(2)
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Cisco Unified E-Mail Interaction Manager 9.0(1)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Release Notes - for Unified Contact Center Express (PDF - 383 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Release Notes - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 213 KB)
Release Notes
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Referencia
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Cisco Unified E-Mail Interaction Manager 11.0(2)
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Cisco Unified E-Mail Interaction Manager 9.0(1)
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Cisco Unified E-mail Interaction Manager 11.0(1)
Información
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Cisco Unified E-Mail Interaction Manager 9.0(2)
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Cisco Unified E-Mail Interaction Manager 9.0(1)
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Cisco Unified E-mail Interaction Manager 11.0(1)
- Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 4.2(5) - for Unified Contact Center Express (PDF - 404 KB)
- Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 4.2(5) (PDF - 402 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 467 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Express (PDF - 464 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 352 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Tools and Considerations for Users of Cisco E-Mail Manager Option - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 518 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Schema Guide - for Unified Contact Center Express (PDF - 9 MB)
Referencias Técnicas
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Diseño
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Cisco Unified E-Mail Interaction Manager 11.0(2)
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Cisco Unified E-Mail Interaction Manager 9.0(2)
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Cisco Unified E-Mail Interaction Manager 9.0(1)
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Cisco Unified E-mail Interaction Manager 11.0(1)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Solution Network Reference Design (SRND) Guide - for Unified Contact Center Enterprise, Hosted, and ICM (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 4.3(1) (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Deployment Sizing Guide for Unified Contact Center Enterprise, Hosted and ICM (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Solution Network Reference Design (SRND) Guide - for Unified Contact Center Express (PDF - 798 KB)
Guías de Diseño
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Instalación y Actualización
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Cisco Unified E-Mail Interaction Manager 11.0(3)
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Cisco Unified E-Mail Interaction Manager 11.0(2)
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Cisco Unified E-Mail Interaction Manager 9.0(1)
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Cisco Unified E-mail Interaction Manager 11.0(1)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Installation Guide - for Unified Contact Center Express (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Installation Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), System Requirements - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 298 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Installation Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), System Requirements Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 383 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), System Requirements Guide - for Unified Contact Centre Express (PDF - 371 KB)
Guías de Instalación y Actualización
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Configuración
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Cisco Unified E-mail Interaction Manager 11.0(1)
Guías de Configuración
- Webchat anónimo con la característica del cliente del link en la consola del agente
- Flujo de trabajo de la alarma CIM para tratar de nuevo las actividades de la cola de la excepción al ejemplo de configuración asociado de las colas de administración del tráfico
- CIM FAQ: ¿Cómo usted cambia la dirección IP en la versión 9 CIM?
- Administrador unificado de la interacción de la red y del email: Servidor Web en un ejemplo de la configuración de DMZ
Notas Técnicas y Ejemplos de Configuración
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Mantenimiento y Funcionamiento
- Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to System Console (PDF - 986 KB)
- Cisco Unified Web and E-Mail Interaction Manager Supervisors Guide (PDF - 596 KB)
- Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Reports Console (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Offers Console (PDF - 759 KB)
- Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Administration Console (PDF - 2 MB)
- Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Routing and Workflows (PDF - 2 MB)
- Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Email Resources (PDF - 601 KB)
- Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Chat and Collaboration Resources (PDF - 772 KB)
- Cisco Unified Web and E-Mail Interaction Manager Deployment and Maintenance Guide (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), System Administration Guide - for Unified Contact Center Express (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Supervision Console User Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 605 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), System Administration Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 2 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Administration Console User Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Routing and Workflows, Release 11.0(2) (PDF - 2 MB)
- Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to System Console, Release 11.0(2) (PDF - 1 MB)
Guías de Mantenimiento y Funcionamiento
- Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide 11.0(2) (PDF - 2 MB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Tools Console User Guide - for Unified Contact Center Express (PDF - 974 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Agent Console User Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 9.0(1) (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author’s Guide, Release 9.0(2) (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide, Release 9.0(2) (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 11.0(2) (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Knowledge Manager’s Guide, Release 11.0(2) (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author’s Guide, Release 11.0(2) (PDF - 982 KB)
- Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 11.0(2) (PDF - 812 KB)
- Cisco Unified Web and E-Mail Interaction Manager Agent Console User’s Guide, Release 11.0(1) (PDF - 2 MB)
- Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 11.0(1) (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Console, Release 11.0(1) (PDF - 1 MB)
- Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 9.0(2) (PDF - 986 KB)
- Cisco Unified Web and E-Mail Interaction Manager Agent's Guide, Release 9.0(1) (PDF - 1 MB)
Guías para el Usuario Final
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Solución de problemas
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Cisco Unified E-mail Interaction Manager 11.0(1)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(5), Troubleshooting Guide - for Unified Contact Center Express (PDF - 822 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(5), Troubleshooting Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 909 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Troubleshooting Guide - for Unified Contact Center Enterprise, Hosted and ICM (PDF - 903 KB)
- Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Troubleshooting Guide - for Unified Contact Center Express (PDF - 1 MB)
Guías de Troubleshooting
- Cómo manejar la contraseña en el administrador integrado de la interacción del correo electrónico (EIM)
- Resuelva problemas las Comunicaciones unificadas (UC), No-UC, y Co-residencia de tercera persona de las máquinas virtuales (VM)
- Las versiones 4.4 y 9.0 CIM no soportan la versión 1.7 de las Javas
- UCCE: Problema de la charla del agente del Troubleshooting ICM
- La actualización de Unified Web y E-Mail Interaction Manager 4.2(4) y 4.2(5) falla debido a un error de licencia
- Cisco Unified Web y E-Mail Interaction Manager versión 4.2(5): No se puede cifrar la contraseña de la base de datos
- Cisco Unified Web y E-Mail Interaction Manager versión 4.2(5): Las categorías nuevas no aparecen en la vista de lista o de árbol
- Administrador de interacción de correo electrónico y web unificada versión 4.2(5): Weblogic Provoca Error ISAPI Después De La Actualización De WIM 4.2(5)
- La creación del artículo de la base de conocimientos con Cisco Unified Web y E-Mail Interaction Manager versión 4.2(5) da como resultado el error "El artículo no se pudo crear"
- Los agentes mezclados no se asignan las actividades del correo electrónico del ICM
Notas Técnicas de Troubleshooting
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