Cisco Remote Expert Mobile

Fichas técnicas e información del producto

Fichas técnicas

• Remote Expert Mobile 11.6 Data Sheet 25-Aug-2017
• Remote Expert Mobile 11.5 Data Sheet 16-Dec-2016
• Cisco Remote Expert Mobile 10.6 Data Sheet 13-Jan-2016

Notificaciones de fin de vida útil y fin de venta

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco Remote Expert Manager/Remote Expert Cobrowse 15-Apr-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Remote Expert Mobile/Remote Expert Cobrowse 15-Apr-2019

Preguntas y respuestas

• Recopilación de registros para REM 15-Jul-2021

Avisos de seguridad

Field Notices

• Field Notice: FN - 72193 - Cisco Remote Expert Mobile (REM) - Removal of SDP Dialect Plan B Can Break Google Chrome/Chromium-Based Browser - Workaround Provided 10-Jun-2021
• Field Notice: FN - 64320 - Remote Expert Mobile Browser Issues - Software Upgrade Recommended 30-May-2019
• Field Notice: FN - 64204 - Remote Expert Mobile (REM) No audio/video Calls Received by Firefox 49 - Software Upgrade Recommended 13-Oct-2017
• Field Notice: FN - 64051 - Remote Expert Mobile - Firefox browser version 39 and above not supported with Expert Console (UCM only) with Remote Expert Mobile 10.6 - Workaround Provided 12-Oct-2017

Versión y compatibilidad

Información sobre Compatibilidad

• Cisco Remote Expert Mobile 11.6(1)

  • Remote Expert Mobile Compatibility for 11.6(x) 01-Sep-2017

• Cisco Remote Expert Mobile 11.5(1)

  • Cisco Remote Expert Mobile Software Compatibility Matrix for 11.5(x) 01-Sep-2017

Release Notes

• Cisco Remote Expert Mobile 11.6(1)

  • Cisco Remote Expert Mobile Release Notes 11.6(1) 28-Aug-2017 (PDF - 277 KB)

• Cisco Remote Expert Mobile 11.5(1)

  • Cisco Remote Expert Mobile Release Notes 11.5(1) 29-Sep-2016 (PDF - 325 KB)

• Cisco Remote Expert Mobile 10.6(3)

  • Cisco Remote Expert Mobile 10.6(3) Release Notes 22-Apr-2016 (PDF - 866 KB)

• Cisco Remote Expert Mobile 10.6(1)

  • Cisco Remote Expert Mobile Release Notes Release 10.6(1) 26-Jun-2015 (PDF - 496 KB)
• Cisco Remote Expert Mobile Release Notes Release 10.6(2) 03-Nov-2015 (PDF - 638 KB)

Referencia

Información

• Cisco Remote Expert Mobile 11.6(1)

  • Open Source Used In Cisco Unified Contact Center Remote Expert Mobile 11.6(1) 22-Aug-2017 (PDF - 6 MB)

• Cisco Remote Expert Mobile 11.5(1)

  • Open Source Used In Cisco Unified Contact Center Remote Expert Mobile 11.5(1) 12-Aug-2016 (PDF - 5 MB)

• Cisco Remote Expert Mobile 10.6(1)

  • Open Source Used In Cisco Unified Contact Center Remote Expert Mobile 10.6(1) 25-Jun-2015 (PDF - 4 MB)

Roadmaps de Documentación

• Cisco Remote Expert Mobile 11.6(1)

  • Cisco Remote Expert Mobile Documentation Guide, 11.6(1) 29-Aug-2017 (PDF - 254 KB)

• Cisco Remote Expert Mobile 11.5(1)

  • Cisco Remote Expert Mobile Documentation Guide Version 11.5(1) 14-Sep-2016 (PDF - 139 KB)

• Cisco Remote Expert Mobile 10.6(1)

  • Cisco Remote Expert Mobile Documentation Guide Release 10.6(1) 26-Jun-2015 (PDF - 347 KB)

Diseño

Guías de Diseño

• Cisco Remote Expert Mobile 11.6(1)

  • Cisco Remote Expert Mobile Design Guide Release 11.6(1) 05-Jul-2018 (PDF - 1 MB)

• Cisco Remote Expert Mobile 11.5(1)

  • Cisco Remote Expert Mobile Design Guide Release 11.5(1) 12-Sep-2016 (PDF - 2 MB)

• Cisco Remote Expert Mobile 10.6(3)

  • Cisco Remote Expert Mobile 10.6(3) Design Guide 06-May-2016 (PDF - 4 MB)

• Cisco Remote Expert Mobile 10.6(1)

  • Cisco Remote Expert Mobile Design Guide Release 10.6(1) 25-Jun-2015 (PDF - 5 MB)

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Remote Expert Mobile 11.6(1)

  • Cisco Remote Expert Mobile Installation and Configuration Guide 11.6(1) 05-Jul-2018 (PDF - 4 MB)

• Cisco Remote Expert Mobile 11.5(1)

  • Cisco Remote Expert Mobile Installation and Configuration Guide Version 11.5(1) 12-Sep-2016 (PDF - 3 MB)

• Cisco Remote Expert Mobile 10.6(3)

  • Cisco Remote Expert Mobile 10.6(3) Installation and Configuration Guide 22-Apr-2016 (PDF - 7 MB)

• Cisco Remote Expert Mobile 10.6(1)

  • Cisco Remote Expert Mobile Installation and Configuration Guide Release 10.6(1) 25-Jun-2015 (PDF - 7 MB)
• Cisco Remote Expert Mobile Installation and Configuration Guide Release 10.6(2) 03-Nov-2015 (PDF - 3 MB)

Configuración

Feature Guides

• Cisco Remote Expert Mobile 11.6(1)

  • Remote Expert Mobile Feature Guide Release 11.6(1) 28-Aug-2017 (PDF - 951 KB)

• Cisco Remote Expert Mobile 10.6(1)

  • Cisco Remote Expert Mobile Feature Guide Release 10.6(1) 25-Jun-2015 (PDF - 1 MB)

Guías de Configuración

• Cisco Remote Expert Mobile 11.6(1)

  • Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile Release 11.6(1) 24-Aug-2017

• Cisco Remote Expert Mobile 11.5(1)

  • Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile Release 11.5(1) 14-Dec-2016
  • Cisco Remote Expert Mobile Feature Guide Version 11.5(1) 12-Sep-2016 (PDF - 819 KB)

• Cisco Remote Expert Mobile 10.6(3)

  • Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile Release 10.6(3) 19-Apr-2016

• Cisco Remote Expert Mobile 10.6(1)

  • Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile Release 10.6(x) 17-Dec-2015

Guías de Programación

• Cisco Remote Expert Mobile 11.6(1)

  • Cisco Remote Expert Mobile Agent Console Developer Guide,11.6(1) 05-Jul-2018 (PDF - 499 KB)
  • Cisco Remote Expert Mobile Expert Assist Developer's Guide, 11.6(1) 05-Jul-2018 (PDF - 1 MB)
  • Cisco Remote Expert Mobile Advanced Developer's Guide, 11.6(1) 28-Aug-2017 (PDF - 999 KB)

• Cisco Remote Expert Mobile 11.5(1)

  • Cisco Remote Expert Mobile Advanced CSDK Developers Guide Version 11.5(1) 12-Sep-2016 (PDF - 743 KB)
  • Cisco Remote Expert Mobile Developers Guide Version 11.5 12-Sep-2016 (PDF - 1 MB)

• Cisco Remote Expert Mobile 10.6(1)

  • Cisco Remote Expert Mobile Developer's Guide Release 10.6(1) 25-Jun-2015 (PDF - 1 MB)

Mantenimiento y Funcionamiento

Guías para el Usuario Final

• Cisco Remote Expert Mobile 11.6(1)

  • Cisco Remote Expert Mobile Expert Assist Web Agent and Supervisor Consoles User Guide, 11.6(1) 28-Aug-2017 (PDF - 1 MB)
  • Cisco Remote Expert Mobile Finesse Agent and Supervisor Gadget User Guide 11.6(1) 28-Aug-2017 (PDF - 1 MB)

• Cisco Remote Expert Mobile 11.5(1)

  • Cisco Remote Expert Mobile Expert Assist Web Agent and Supervisor Consoles User Guide Version 11.5 12-Sep-2016 (PDF - 1 MB)
  • Cisco Remote Expert Mobile Finesse Agent and Supervisor Gadget User Guide Version 11.5 12-Sep-2016 (PDF - 732 KB)

• Cisco Remote Expert Mobile 10.6(3)

  • Cisco Remote Expert Mobile 10.6(3) Finesse Agent and Supervisor Gadget User Guide 22-Apr-2016 (PDF - 1 MB)

• Cisco Remote Expert Mobile 10.6(1)

  • Cisco Remote Expert Mobile Finesse Agent & Supervisor Gadget User Guide Release 10.6(1) 25-Jun-2015 (PDF - 1 MB)
  • Cisco Remote Expert Mobile Expert Assist Web Agent and Supervisor Consoles User Guide Release 10.6(1) 25-Jun-2015 (PDF - 8 MB)
• Cisco Remote Expert Mobile Expert Assist Web Agent and Supervisor Consoles User Guide Release 10.6(2) 03-Nov-2015 (PDF - 1 MB)

Solución de problemas

Password Recovery

• Remote Expert Mobile-Reset Web Gateway Admin Password 02-Jul-2020