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SMB Digital Maturity Index

The four stages of SMB digital transformation

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The Cisco SMB ANZ Digital Maturity Index is jointly developed with IDC, covering both Australia and New Zealand. The report looks at how SMBs are positioned to capitalize on opportunities in the digital economy and the traits of those that are ahead of the curve.

Cisco 2020 APAC SMB Digital Maturity Study

Check out the new 2020 Digital Maturity Study and learn how digitalization of SMBs could add as much as US$3.1 Trillion to Asia Pacific’s GDP by 2024.

Key summary points

Top digital investments for Australian SMBs include security, cloud and mobility

Lack of talent remains a key challenge for SMBs journey towards digitization in both Australia and New Zealand

46% of Australian SMBs were aware and benefitted from government support

Four dimensions of maturity

Strategy and organization

Process and governance


People and skills

Four stages of SMB digital maturity

Stage 1:
Digital Indifferent

Stage 2:
Digital Observer

Stage 3:
Digital Challenger

Stage 4:
Digital native

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