The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.
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This course will help you:
After taking this course, you should be able to:
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites: