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To enable the Unified Communications features, upgrade all the following components:
The platform image on the thin client
Cisco Virtualization Experience Media Engine—Cisco VXME Client (thin client) and Cisco VXME Agent (HVD)
Cisco Unified Communications software on the hosted virtual desktop (HVD)
Ensure that all component versions are supported and compatible. The Cisco Jabber for Windows version must match the Cisco Virtualization Experience Media Engine for SUSE Linux version.
Command or Action | Purpose | |
---|---|---|
Step 1 | Read Release Notes for Cisco Virtualization Experience Media Engine for SUSE Linux for your release, available from http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-edition/products/-release-notes-list.html. | Review the important notes for information about limitations or restrictions that may affect your deployment. |
Step 2 | Read Requirements. | Review the system requirements to confirm that all required hardware and software meet them. Failure to meet all requirements can result in a nonfunctional deployment. |
Step 3 | Upgrade the base image on the thin clients. Documentation for Dell Wyse thin clients is available from http://dell.com/wyse. | |
Step 4 | Install the Cisco Virtualization Experience Media Engine components on the thin clients and hosted virtual desktops. See Install Cisco VXME Components Workflow. | If your users do not require VPN access, you can skip the optional steps to install Cisco AnyConnect. |
Step 5 | Provide Links to the Documentation. | Provide users with links to the documentation for their Unified Communications clients. |
If you upgrade devices over a VPN connection, be aware of the following considerations:
If the configured address discovery method for Dell Wyse Device Manager is DHCP, ensure that AnyConnect propagates these tags across the VPN.
An image upgrade over a VPN can take a few hours (depending on the speed of the link). If the user disconnects from the VPN before the upgrade process is complete, the download starts from scratch at the next log in.
Use this procedure to upgrade to a supported maintenance release of Cisco Jabber for Windows. For supported Cisco Jabber versions, see the "System Requirements" section in the Release Notes for Cisco Virtualization Experience Media Engine for SUSE Linux for your release.