The Group Policy administrative templates for Cisco UC Integration for Microsoft Lync and Cisco Unified Personal Communicator include a Virtualization folder with the following policy settings.
Setting for virtual environment
IP address of the Cisco Unified Communications Manager Server
(for Cisco Unified Personal Communicator only)
IP address of the Cisco Unified Presence Server
(for help files hosted on the LAN)
Full path to the help file
After you install Cisco UC Integration for Microsoft Lync or Cisco Unified Personal Communicator on the Hosted Virtual Desktops (HVD), use the Group Policy Management Console (gpmc.msc) to configure these settings.
Add a new Active Directory group policy administrative template
Group Policy administrative templates are provided with Cisco UC Integration for Microsoft Lync and Cisco Unified Personal Communicator. You can use one of these templates to define the Virtualization Experience Client registry settings on a system, or for groups of users.
Run the following command to start the Group Policy Management Console:
Expand the Computer Configuration or User Configuration node, as required.
Right-click Administrative Templates, and then choose Add/Remove Templates.
Add an administrative template to the list of current policy templates in the Add/Remove Templates dialog box, and then click Close.
Open the Cisco UC Integration for Microsoft Lync folder in the right pane.
In Windows Vista and Windows 7, this folder is in the Administrative Templates > Classic Administrative Templates folder. In Windows XP, this folder is in the Administrative Templates folder.
Open the folder that contains the settings that you want to specify.
Double-click the setting for which you want to specify a value.
Enter the value that you require, and then click OK.
What to Do Next
After the administrative template file is imported and populated, you can use the Group Policy Management Console to apply the resulting policy to organizational units.
Set up the help files for users
Cisco.com hosts the help files (Frequently Asked Questions documents) specific to the virtual environment for Cisco UC Integration for Microsoft Lync and Cisco Unified Personal Communicator. If your site blocks Internet access, you can host the help files on your LAN. After you set up the help files, users can obtain help directly from their Unified Communications client menu bar:
Cisco UC Integration for Microsoft Lync: Tools > FAQ on Cisco UC
Cisco Unified Personal Communicator: Help > Help Topics
Before You Begin
Cisco UC Integration for Microsoft Lync or Cisco Unified Personal Communicator must be installed on the hosted virtual desktop (HVD).
If you have already downloaded the VXC6215-UC-Addon.zip installation package, you can skip to Step 6. The installation package contains the Help Files package.
Sign in with your Cisco.com user ID and password.
Choose Products > Voice and Unified Communications > IP Telephony > Virtualized Endpoints > Virtualization Experience Client 6000 Series > Virtualization Experience Client 6215.
After the page refreshes, choose your release version in the navigation tree.
Locate the VXC6215-UC-Addon.zip and choose Download Now.
Create directories for the help files, in the location that you choose to host the help.Important:
If both Cisco UC Integration for Microsoft Lync and Cisco Unified Personal Communicator are in use at your site, you must set up the help files for both. Create a separate directory for each help file package that you want to set up. If you want to set up the help for multiple languages, you require a separate directory for each language.
Extract the contents of the VXC6215_8.6_Help_Files.zip package and choose the individual packages that you require for your site.
Extract the contents of the individual packages to the corresponding directories that you created.
Use the Group Policy Management Console (gpmc.msc) to update the VirtualizedHelpURL registry key value on the HVD.
The value of this key is the absolute path to the index.html file, on the server that hosts the help files.
The value for this key must include http:// at the beginning and have no trailing slash.
Valid: http://server1.internal/help/index.html (the help file index.html is in a directory called help on a server named server1.internal)
Cisco Virtualization Experience Client requires a device type called Virtualization Experience Client (VXC 6215). Depending on which release of Cisco Unified Communications Manager is installed in your Cisco Unified Communications system, you might need to patch Cisco Unified Communications Manager with a Cisco Options Package (COP) file.
You must run the COP file if your Cisco Unified Communications Manager does not have the Virtualization Experience Client (VXC 6215) device type. You run the COP file on the Cisco Unified Communications Manager publisher server. After you apply the COP file, you must restart the Cisco Unified Communications Manager publisher server, and all other servers.
The COP file is included in the Installation packages for Cisco UC Integration for Microsoft Lync and Cisco Unified Personal Communicator. Go to the following URL:
Choose Products > Voice and Unified Communications > Unified Communications Applications > Unified Communications Clients and then click Cisco UC Integration(TM) for Microsoft Lync or Cisco Unified Personal Communicator.
Create a Cisco Virtualization Experience Client device and directory number for each user
Choose Device > Phone in Cisco Unified Communications Manager Administration.
Click Add New.
Choose Virtualization Experience Client (VXC 6215) from the Phone Type drop-down list, and then click Next.
Enter the applicable information for the phone in the Phone Configuration window, as follows:
Enter a name to identify the Virtualization Experience Client (VXC 6215) device. The name can contain 1 to 15 characters, including alphanumeric characters, periods, hyphens, and underscores. The device name does not need to relate to the user ID of the user.
Enter a descriptive name for the phone. For example, enter Richard-phone-on-computer.
Choose Default from the list. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and Multilevel Precedence and Preemption (MLPP) information.
Phone Button Template
Choose Standard Cisco Virtualization Experience Client. The phone button template determines the configuration of buttons on a phone and identifies which feature (such as line or speed dial) is used for each button.
Owner User ID
To use an adjunct license with this device, choose the user ID from the list.
To use an adjunct license with this device, choose the device name of the Cisco Unified IP Phone to associate with the client application, from the list.
Allow Control of Device from CTI
Check this option if your users can use either their computer or desk phone for phone calls.
Always check this option in a virtual environment.
Uncheck this option if your users only use their computers (thin clients) for phone calls.
Choose Standard Presence Group.
Device Security Profile
Choose Cisco Virtualization Experience Client VXC - Standard SIP Non-Secure Profile, and then do the following:
Enter certification and authentication information in the Certification Authority Proxy Function (CAPF) Information section.
Click Generate String.
Email the contents of the Authentication String field to the user.
Choose Standard SIP Profile or a specific profile that was previously created. SIP profiles provide specific SIP information for the phone, such as registration and keepalive timers, media ports, and Do Not Disturb control.
Click Add a new DN in the Association Information section that appears on the left side of the window.
Enter information for the directory number on the Directory Number Configuration window.
Enter the directory number (line) to assign to the device.
Enter the route partition. Partitions divide the route plan into logical subsets. These subsets include organization, location, and type of call.
Display (Internal Caller ID)
Enter the Caller ID.
Maximum Number of Calls
Specify the maximum number of calls that can be presented to the application.
Specify the trigger value, after which an incoming call receives a busy signal.
Cisco Unified Communications Manager reminds you that changes to line or directory number settings require a restart. However, you need only restart after you edit lines on Cisco Unified IP Phones that are running at the time of the modifications.
Associate new devices with a user
Choose User Management > End User in Cisco Unified Communications Manager Administration.
Search for the user in the Find and List Users window.
Select the user.
Click Device Association in the Device Information section.
Search for the devices you require in the User Device Association window.
Select the devices you require.
For example, you might select a device whose type is Cisco Virtualization Experience Client (VXC 6215), and a desk-phone device.
Click Save Selected/Changes.
Choose Back to User from the menu in the Related Links navigation box at the top right of the window.
Verify that the devices are listed in the Device Information section on the End User Configuration window.
Enable the CTI protocol for each user
You must enable the computer-telephony integration (CTI) protocol for each Cisco Virtualization Experience Client 6215 user.
Choose User Management > End Users, in Cisco Unified Communications Manager Administration.
Use the Find feature to locate the user.
Scroll down to Permissions Information, in End Users Configuration.
Click Add to User Group.
Select the following groups:
Standard CTI Allow Call Park Monitoring
Standard CTI Allow Control of Phones Supporting Connected Xfer and Conf
Standard CTI Allow Control of Phones Supporting Rollover mode
Standard CTI Enabled
Standard CCM End Users
Click Add Selected.
For each Cisco Virtualization Experience Client (VXC 6215) device that you add to the system, Cisco Unified Communications Manager creates a configuration (CNF) file. The CNF file contains the device specifications for the associated thin client user. When a user signs in to Cisco UC Integration for Microsoft Lync or Cisco Unified Personal Communicator, Cisco Virtualization Experience Client starts the download of the associated CNF file to the thin client, over TFTP. To ensure the successful transfer of the file, you must open a port in all firewall applications to allow the thin client to access port 69 on the TFTP server for the Cisco Unified Communications Manager. For more information about how to open ports, see the documentation for the firewall software.
DHCP pool configuration
If your network uses DHCP, you must configure the domain name in the DHCP pool. Without this configuration, DHCP does not assign a domain to the Cisco Virtualization Experience Client thin clients. Therefore the devices cannot register with the Cisco Unified Communications Manager, the keypads for Cisco UC Integration for Microsoft Lync and Cisco Unified Personal Communicator are dimmed, and users cannot make calls.
ip dhcp pool Non-VXCM server
network 10.2.209.0 255.255.255.0
Domain Name Resolution
If the Cisco Virtualization Experience Client devices reside in a different domain than the Cisco Unified Communications Manager, the DNS server may be unable to resolve the domain name for the Cisco Unified Communications Manager.
To resolve this issue, you must edit the /etc/hosts file on the thin client. To make the change permanent, use the Cisco Virtualization Experience Client Manager to edit the wlx.ini file. Add the AddtoEtcHosts= parameter, and specify the IP, FQDN, and aliases for each Cisco Unified Communications Manager in the cluster. This parameter adds entries to the /etc/hosts file, where aliases are an optional space-separated list of hostnames.
For more information about how to edit the wlx.ini file, see the INI Files Reference Guide.