First Published: December 24, 2016

Last Updated: October 26, 2018

Release Notes for Cisco Unity Express Virtual Release 9.0.x

This Release Notes document supports Cisco Unity Express Virtual Release 9.0.x.

We recommend that you read the field notices for Cisco Unity Express Virtual 9.0 to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find the field notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find the field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

System Requirements

The hardware and software requirements for Cisco Unity Express Virtual Release 9.0 are provided in the following sections:

Hardware Supported

Table 1 provides hardware recommendations for Cisco UCS Server/E-Series platform.

Table 1. Virtual Machine Requirements for Cisco UCS Server/E-Series Platform

Mailboxes

CPU

RAM

Hard Disk

External Interface

Recording hours

1-100

>= 1.1 GHz, 1 core

1 GB

100 GB

1 Gigabit Interface

60

101-500

>= 1.9 GHz, 2 cores

4 GB

100 GB

1 Gigabit Interface

600

Table 2 provides the Kernel Virtual Machine recommendations on Cisco 4000 Series ISR Service Container.


Note

You need a minimum of 8 GB memory to configure the virtual-service commands while installing and configuring the Cisco Unity Express Virtual Software.

Table 2. Kernel Virtual Machine Requirements for Cisco 4000 Series ISR Service Container

Mailboxes

CPU

RAM

Hard Disk

Flash

External Interface

Recording hours

1-200

As per Cisco 4000 Series ISR platform

8 GB

50 GB

8 GB

1 Gigabit Interface

120

Languages Supported

Cisco Unity Express Virtual 9.0 supports 24 different languages for the telephony user interface and the VoiceView Express user interface. However, the GUI pages, command-line interface (CLI) commands, and the Internet Message Access Protocol (IMAP) interface are available only in English.

Multiple languages can be added on the system after completing installation of the Cisco Unity Express Virtual software. Cisco Unity Express Virtual 9.0 supports the following languages:

  • Arabic

  • Chinese (Hong Kong)

  • Chinese (Mandarin)

  • Chinese (Traditional for Taiwan)

  • Danish

  • Dutch

  • English (United Kingdom)

  • English (United States)

  • French (Canada)

  • French (Europe)

  • German

  • Hungarian

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Portuguese (Brazil)

  • Portuguese (Portugal)

  • Russian

  • Spanish (Europe)

  • Spanish (Latin America)

  • Spanish (Mexico)

  • Swedish

  • Turkish

Cisco Unity Express Virtual Software Licenses and Factory-Set Limits

This section describes the software licenses and system limits for Cisco Unity Express Virtual. Sessions, such as mailboxes, voice ports, and Interactive Voice Response (IVR) are licensed in Cisco Unity Express Virtual.

Table 1 describes the types of licenses supported, the count for each license, and the maximum count for resources such as Mailbox, Voice Port, or IVR.

Table 3. Cisco Unity Express Virtual-Supported License in Mailboxes

License Type

Supported License

Count per License

Maximum Count

Cisco UCS and Cisco UCS E-Series Server(upto 100 voicemails)

Cisco UCS and Cisco UCS E-Series Server(upto 500 voicemails)

Cisco 4000 Series Integrated Services Routers KVM Service Containers

Mailboxes

FL-CUE-MBX-5

FL-CUE-NR-MBX-51

5

100

500

200

Voice Ports

FL-CUE-PORT-2

FL-CUE-NR-PORT-21

2

32

32

20

IVR Sessions

FL-CUE-IVR-2

FL-CUE-NR-IVR-21

2

32

32

20

1 Licenses with Non-Rehostable (NR) are licenses that are installed in the factory, or licenses that are issued as a replacement for legacy licenses.

Note

You do not have to buy IVR session licenses if you plan to use only voicemail and auto attendant with basic IVR applications. IVR session licenses are required only if your application contains advanced IVR features, such as email, fax, database access, or VXML scripts.

Each IVR session consumes one port, and thus reduces the number of ports available for use by voicemail and auto attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto attendant will be disabled due to the lack of available ports. Carefully consider how many IVR sessions you need and install or activate licenses only for that number of IVR sessions.

Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.

Table 2 describes the various voicemail limits.

Table 4. Cisco Unity Express Virtual 9.0 Voicemail Limits

Voicemail Limits

Cisco UCS and Cisco UCS E-Series Server(up to 100 voicemails)

Cisco UCS and Cisco UCS E-Series Server(up to 500 voicemails)

Cisco 4000 Series Integrated Services Routers KVM Service Containers

Total Mailbox Storage (Hrs)

100

600

120

Number of Users

100

500

400

Number of IMAP sessions

250

250

100

Number of VoiceView sessions

32

32

20

Number of Groups

40

40

40

Number of Group Owners

400

400

400

Number of Group Members

1000

1000

1000

Number of Public Distribution Lists

25

25

25

Maximum List Members

1000

1000

1000

Maximum Remote Users

100

100

100

Maximum Remote Locations

500

500

500

Maximum Cached Users

100

100

100

Number of Languages Supported

5

5

5

Number of SIP/JTAPI Triggers

8

12

8

Total number of scripts

Note 

Includes Custom scripts ans System scripts.

16

16

16

Number of Custom AA Applications (nonsystem)

8

8

8

Custom Prompts Capacity (Meg2/minute) per Installed Language

125/250

125/250

125/250

Number of days of Historical Data Stored

365

365

365

Number of Simultaneous Historical Reporting Clients Supported

2

2

2

Table 3 describes the various IVR limits.

Table 5. Cisco Unity Express Virtual 9.0 IVR Limits

IVR Limits

Cisco UCS and Cisco UCS E-Series Server (up to 100 voicemails)

Cisco UCS and Cisco UCS E-Series Server (up to 500 voicemails)

Cisco 4000 Series Integrated Services Routers KVM Service Containers

Max Size Template Documents

8 KB

8 KB

8 KB

Max Size Tiff Documents

512 KB

512 KB

512 KB

Max Size Generic Documents

512 KB

512 KB

512 KB

Number of Template Documents (Per Installed Language)

50

50

50

Number of Tiff Documents (Per Installed Language)

25

25

25

Number of Generic Documents (Per Installed Language)

25

25

25

Number of Custom HTTP Triggers

82

83

4

Max Sessions for HTTP Triggers

IVR

IVR

IVR

Number of Custom IVR Applications

8

8

8

Number of Database Profiles

8

8

8

Number of Database Connections/Profiles

2 times IVR

2 times IVR

2 times IVR

Number of Attachments per E-mail

5

5

5

E-mail/F ax Max Queue Size

500

500

500

Number of VoiceXML Webapps

8

8

4

2 Number of licensed IVR sessions.

Cisco Unity Express Virtual Software License Activation

From Cisco Unity Express Virtual Release 9.0.5 onwards, only Cisco Smart Software Licensing is supported. For information on configuring Cisco Smart Licenses, see Configuring Cisco Unity Express 9.0.x Using the GUI and Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide for 3.0 and Later Versions.

For Cisco Unity Express Virtual Releases 9.0 to 9.0.3, the software is activated using the Cisco Software Licensing (CSL) process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.

Software Compatibility

Cisco Unity Express Virtual is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express Virtual 9.0 compatibility, see the Cisco Unity Express Compatibility Matrix.

Determining the Software Version and License

To determine the software version of Cisco Unity Express Virtual and the license being used, perform the following steps:

Procedure

  Command or Action Purpose
Step 1

Log in to Cisco Unity Express Virtual using your ssh user credentials that was created during Cisco Unity Express Virtual installation.

Example:

ssh adminUser @CUE-IP

The Cisco Unity Express Virtual software CLI prompt displays.

Step 2

enable

Example:

Router# enable

Enters the Cisco Unity Express Virtual EXEC mode.

Step 3

show software versions

Example:

Router# show software versions

Displays the Cisco Unity Express Virtual software version.

Step 4

show license

Example:

Router# show license

Displays the Cisco Unity Express Virtual software license.

Limitations and Restrictions

This section describes limitations and restrictions in Cisco Unity Express Virtual 9.0.x.

  • Cisco Unity Express Script Editor version 9.0.x is presently not available. You can use CUCEEditor-8.6.12 for Auto-Attendant and Interactive Voice Response scripts.

New Features and Enhancements

New Features and Enhancements for 9.0.5

This section describes the new features and enhancements in Cisco Unity Express Virtual 9.0.5.

Support for Cisco Smart Software Licensing

From Cisco Unity Express Virtual Release 9.0.5 onwards, only Cisco Smart Software Licensing is supported. Cisco Software Licensing (CSL) is no longer supported.

Cisco Smart Software Licensing is a standardized licensing platform that facilitates you to deploy and manage Cisco software licenses easily and quickly. Cisco Smart Software Licensing removes the need for Product Activation Keys (PAKs) and reduces your license activation and registration time.

For information on configuring Cisco Smart Software Licensing, see Configuring Cisco Unity Express 9.0.x Using the GUI and Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide for 3.0 and Later Versions.

New Features and Enhancements for 9.0.3

This section describes the new features and enhancements in Cisco Unity Express Virtual 9.0.3:

Support for Cisco Unified Communications Manager 11.5

Cisco Unity Express Virtual 9.0.3 provides support for Cisco Unified Communications Manager 11.5 and later versions.

Initial Setup Wizard Bypass

From Cisco Unity Express Virtual Release 9.0.3 onwards, you can bypass the initial setup wizard.

During post installation configuration process, the system asks you if you want to start configuration immediately. You can enter n to skip the initial setup wizard.

End of Support for License Activation Commands

From Cisco Unity Express Virtual Release 9.0.3 onwards, license activate voicemail mailboxes , and license activate ports commands are not supported. The license for mailboxes and ports are enabled by default, and the count is set to platform maximum. However, license activate ivr sessions command is still supported to activate the license for IVR sessions.

End of Support for TimeCardView

From Cisco Unity Express Virtual Release 9.0.3 onwards, TimeCardView application is not supported.

New Features and Enhancements for 9.0.2

This section describes the new features and enhancements in Cisco Unity Express Virtual 9.0.2.

Support of Second Interface

Cisco Unity Express Virtual 9.0.2 provides support of second interface for IP configuration on Cisco 4000 Series Integrated Services Routers KVM Service Containers.

License Enforcement Removal

From Cisco Unity Express Virtual 9.0.2 Release onwards, you do not need to install permanent license. Cisco Unity Express Virtual will continue to function normally even after the evaluation license expires.

New Features and Enhancements for 9.0

This section describes the new features and enhancements in Cisco Unity Express Virtual 9.0:


Note

Cisco Unity Express Virtual application supports all the features that were supported on a bare-metal installation of Cisco Unity Express on the SRE Module.

Configure Cisco Unity Express Virtual using CLI

Cisco Unity Express Virtual can be configured using the Command Line Interface (CLI) using your ssh user credentials. For example: ssh adminUser @CUE-IP.

New Hardware Supported in Cisco Unity Express Virtual 9.0

Cisco Unity Express Virtual is supported on ESXi on Cisco Unified Computing System (Cisco UCS) and Cisco UCS E-Series Server modules. Cisco Unity Express Virtual is supported only on the Cisco 4000 Series Integrated Services Routers (Cisco 4000 Series ISR).

New Software Supported in Cisco Unity Express Virtual 9.0

The Cisco Unity Express Virtual software release adds support for installing Cisco Unity Express Virtual software on the Cisco 4000 Series Integrated Services Routers KVM Service Containers.

New and Modified CLI Commands

New and Modified CLI Commands in Cisco Unity Express Virtual 9.0.6

The following commands are added or modified in Cisco Unity Express Virtual 9.0.6:

  • copy url { http(s):// server/filename | ftp:// server/filename } certificate username username password password

  • import cert certificate_filename key keyname

New and Modified CLI Commands in Cisco Unity Express Virtual 9.0.5

The following commands are added or modified in Cisco Unity Express Virtual 9.0.5:

  • call-home destination address http url

  • call-home http-proxy proxy_address port port-number

  • license smart register idtoken token [force ]

  • license smart deregister

  • license smart renew idcert

  • license smart renew auth

  • show license all

  • show license status

  • show license summary

  • show license udi

  • show license usage

  • show license techsupport

New CLI Commands in Cisco Unity Express Virtual 9.0.2

The following new commands are added in Cisco Unity Express Virtual 9.0.2:

  • ip route add net network address prefix digit gw ip address

  • ip route del net network address prefix digit gw ip address

  • ip route add host ip address gw ip address

  • ip route del host ip address gw ip address

  • show ip route detail

Caveats

Caveats describe unexpected behavior in Cisco Unity Express Virtual software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express Virtual version.

The following information is provided for each caveat:

  • Symptoms—A description of what is observed when the caveat occurs.

  • Conditions—The conditions under which the caveat has been known to occur.

  • Workaround—Solutions, if available, to counteract the caveat.


Note

If you have an account on Cisco.com, you can use the Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/cgi-bin/support/bugtool/launch_bugtool.pl.

To find the latest Cisco Unity Express Virtual DDTS information, go to the Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to the Bug Toolkit, select the option to search for bugs in other Cisco software and hardware products, and select the Cisco Unity Express Network Module.

Open Caveats for Cisco Unity Express Virtual 9.0.6

Following are the open bugs for Cisco Unity Express Virtual 9.0.6:

Identifier

Description

CSCvg15475

Language pack installation not timing out

CSCvd04580

Creating multiple mailboxes simultaneously using CLI mode on V-CUE leads to crash

CSCvg29169

User cannot do force registration from GUI after backup restore with IVR enabled

CSCva87664

Cisco Unity Express Virtual 9.0: In virtual CUE No option for boot loader during reload of CUE

CSCvg15015

IVR GUI pages throws null pointer exception after activating IVR license

CSCvf51749

Post Bulk deletion of users, creation of mailboxes creates few orphaned mailboxes with 0 mailboxsize

CSCvf36187

CUE InitWizard rejects IP address with leading zero

Open Caveats for Cisco Unity Express Virtual 9.0.5

Following are the open bugs for Cisco Unity Express Virtual 9.0.5:

Identifier

Description

CSCvg15475

Language pack installation not timing out

CSCvd04431

VCUE: Voice messages are not getting recorded in case of more than 10 concurrent calls on ISR - 4451

CSCvd04382

VCUE: Voice messages are not getting recorded at all for more than 4 concurrent calls on ISR 4451

CSCvd04580

Creating multiple mailboxes simultaneously using CLI mode on V-CUE leads to crash

CSCvg29169

User cannot do force registration from GUI after backup restore with IVR enabled

CSCva87664

Cisco Unity Express Virtual 9.0: In virtual CUE No option for boot loader during reload of CUE

CSCvc90172

Cannot upgrade ESXi based vCUE without re-installing licenses

CSCvc90183

Upgrading ESXi based vCUE requires completing setup wizard

CSCvg15015

IVR GUI pages throws null pointer exception after activating IVR license

CSCvf51749

Post Bulk deletion of users, creation of mailboxes creates few orphaned mailboxes with 0 mailboxsize

CSCvf18875

License display name not correct in show license summary

CSCve91501

CUE does not allow numeric only emails

CSCvf36187

CUE InitWizard rejects IP address with leading zero

Open Caveats for Cisco Unity Express Virtual 9.0.3

Following are the open bugs for Cisco Unity Express Virtual 9.0.3:

Identifier

Description

CSCve77803

vCue9.0.3 "show license" cli output needs to be modified

CSCvc90172

Cannot upgrade ESXi based vCUE without re-installing licenses

CSCvc90183

Upgrading ESXi based vCUE requires completing setup wizard

CSCvd04431

VCUE: Voice messages are not getting recorded in case of more than 10 concurrent calls on ISR - 4451

CSCvd04382

VCUE: Voice messages are not getting recorded at all for more than 4 concurrent calls on ISR 4451

CSCvd04580

Creating multiple mailboxes simultaneously using CLI mode on V-CUE leads to crash

CSCva87664

Cisco Unity Express Virtual 9.0: In virtual CUE No option for boot loader during reload of CUE

Open Caveats for Cisco Unity Express Virtual 9.0.2

Following are the open bugs for Cisco Unity Express Virtual 9.0.2:

Identifier

Description

CSCvc90172

Cannot upgrade ESXi based vCUE without re-installing licenses

CSCvc90183

Upgrading ESXi based vCUE requires completing setup wizard

CSCvd04431

VCUE: Voice messages are not getting recorded in case of more than 10 concurrent calls on ISR - 4451

CSCvd04382

VCUE: Voice messages are not getting recorded at all for more than 4 concurrent calls on ISR 4451

CSCvd04580

Creating multiple mailboxes simultaneously using CLI mode on V-CUE leads to crash

CSCva87664

Cisco Unity Express Virtual 9.0: In virtual CUE No option for boot loader during reload of CUE

Open Caveats for Cisco Unity Express Virtual 9.0.1

Following are the open bugs for Cisco Unity Express Virtual 9.0.1:

Identifier

Description

CSCva87664

Cisco Unity Express Virtual 9.0: No option for boot loader during reload

CSCvc35567

Containered CUE Virtual drops large UDP packets due to MTU mismatch

Open Caveats for Cisco Unity Express Virtual 9.0

Following are the open bugs for Cisco Unity Express Virtual 9.0.

Identifier

Description

CSCva87651

Cisco Unity Express Virtual 9.0: Changes required to change the copyright year

CSCva87664

Cisco Unity Express Virtual 9.0: No option for boot loader during reload

Resolved Caveats for Cisco Unity Express Virtual 9.0.6

Following are the resolved bugs for Cisco Unity Express Virtual 9.0.6.

Identifier

Description

CSCvm02856

Java Remote Method Invocation Deserialization Remote Code Execution Vulnerability

CSCvg46600

CUE-V 9.0 NTP in rejected state

CSCvg27522

vCUE - Unable to use smtp.office365.com (O365) VM to Email Function

CSCvg72641

vCUE: Intermittent voice quality issues

CSCvj28168

vCUE: HTTPS (sslv3) / HTTP support on CUE for cli copy command

CSCvi84743

CUE requires reload when going from Secure to Non-Secure for VM to Email

CSCvh54442

vCUE : DNS cache is not getting updated in CUE

CSCvi10898

vCUE: Intermittent voice clipping observed

CSCvh74654

vCUE Be4k: Changes to package gmail certificate with CUE ova

CSCvg69829

vCUE: Changes to add support for adding certificates in CUE for smtp server

Resolved Caveats for Cisco Unity Express Virtual 9.0.5

Following are the resolved bugs for Cisco Unity Express Virtual 9.0.5.

Identifier

Description

CSCvd99408

Userid creation with id as root should not be allowed

CSCvf46909

CUE: Adding static routes using ip route command do not persist on reload

Resolved Caveats for Cisco Unity Express Virtual 9.0.3

Following bug is resolved for Cisco Unity Express Virtual 9.0.3:

Identifier

Description

CSCve59000

Unable to add more than 5 Custom Scripts on vCUE 9.0

Resolved Caveats for Cisco Unity Express Virtual 9.0.2

Following are the resolved bugs for Cisco Unity Express Virtual 9.0.2.

Identifier

Description

CSCvd08271

vCUE 9.0 intermittent failure when deployed on ISR 4000 Virtual-Service Container

CSCvc35567

Containered CUE drops large UDP packets due to MTU mismatch

Resolved Caveats for Cisco Unity Express Virtual 9.0.1

Following are the resolved bugs for Cisco Unity Express Virtual 9.0.1:

Identifier

Description

CSCva87651

Cisco Unity Express Virtual 9.0: Changes required to change the copyright year

CSCvb68780

Cisco Unity Express Virtual 9.0: Not able to create more than 150 mailboxes in KVM

Resolved Caveats for Cisco Unity Express Virtual 9.0

There are no resolved bugs for Cisco Unity Express Virtual 9.0.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

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