System Requirements
The hardware and software requirements for Cisco Unity Express Virtual Release 10.2 are provided in the following sections:
Hardware Supported
The following table provides information on hardware recommendations for the Cisco UCS Server/E-Series platform.
Mailboxes |
CPU |
RAM |
Hard Disk |
External Interface |
Recording hours |
---|---|---|---|---|---|
1-100 |
>= 1.1 GHz, 1 core |
4 GB |
100 GB |
1 Gigabit Interface |
60 |
101-500 |
>= 1.9 GHz, 2 cores |
4 GB |
100 GB |
1 Gigabit Interface |
600 |
CUE Release |
VMware EXSI Release |
---|---|
10.2.0 |
5.5 and above |
10.2.1 |
6.5 and above |
The following table provides information about the Kernel Virtual Machine recommendations on Cisco 4000 Series ISR Service Container.
Mailboxes |
CPU |
RAM |
Hard Disk |
Flash |
External Interface |
Recording hours |
---|---|---|---|---|---|---|
1-200 |
As per Cisco 4000 Series ISR platform |
8 GB |
Minimum 50 GB |
8 GB |
1 Gigabit Interface |
120 |
Note |
You need a minimum of 8 GB memory to configure the virtual-service commands while installing and configuring the Cisco Unity Express Virtual Software. |
Languages Supported
Cisco Unity Express Virtual 10.2 supports 24 different languages for the telephony user interface and the VoiceView Express user interface. However, the GUI pages, command-line interface (CLI) commands, and the Internet Message Access Protocol (IMAP) interface are available only in English.
Multiple languages can be added on the system after completing installation of the Cisco Unity Express Virtual software. Cisco Unity Express Virtual 10.2 supports the following languages:
-
Arabic
-
Chinese (Hong Kong)
-
Chinese (Mandarin)
-
Chinese (Traditional for Taiwan)
-
Danish
-
Dutch
-
English (United Kingdom)
-
English (United States)
-
French (Canada)
-
French (Europe)
-
German
-
Hungarian
-
Italian
-
Japanese
-
Korean
-
Norwegian
-
Portuguese (Brazil)
-
Portuguese (Portugal)
-
Russian
-
Spanish (Europe)
-
Spanish (Latin America)
-
Spanish (Mexico)
-
Swedish
-
Turkish
Cisco Unity Express Virtual Factory-Set Limits
This section describes the system limits for Cisco Unity Express Virtual. Sessions, such as mailboxes and Interactive Voice Response (IVR) are licensed in Cisco Unity Express Virtual.
Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.
The following table describes the various voicemail limits.
Voicemail Limits |
Cisco UCS and Cisco UCS E-Series Server(up to 100 voice mailboxes) |
Cisco UCS and Cisco UCS E-Series Server(up to 500 voicemails) |
Cisco 4000 Series Integrated Services Routers KVM Service Containers |
||
---|---|---|---|---|---|
Total Voicemail Storage (Hrs) |
100 |
600 |
120 |
||
Number of Users |
100 |
500 |
400 |
||
Number of IMAP sessions |
250 |
250 |
100 |
||
Number of VoiceView sessions |
32 |
32 |
20 |
||
Number of Groups |
40 |
40 |
40 |
||
Number of Group Owners |
400 |
400 |
400 |
||
Number of Group Members |
1000 |
1000 |
1000 |
||
Number of Public Distribution Lists |
25 |
25 |
25 |
||
Maximum List Members |
1000 |
1000 |
1000 |
||
Maximum Remote Users |
100 |
100 |
100 |
||
Maximum Remote Locations |
500 |
500 |
500 |
||
Maximum Cached Users |
100 |
100 |
100 |
||
Maximum Number of Languages Supported at the Same Time. |
5 |
5 |
5 |
||
Number of SIP/JTAPI Triggers |
8 |
12 |
8 |
||
Total number of scripts
|
16 |
16 |
16 |
||
Number of Custom AA Applications (nonsystem) |
8 |
8 |
8 |
||
Custom Prompts Capacity per Installed Language |
125/250 |
125/250 |
The following table describes the various IVR limits.
IVR Limits |
Cisco UCS and Cisco UCS E-Series Server (up to 100 voicemails) |
Cisco UCS and Cisco UCS E-Series Server (up to 500 voicemails) |
Cisco 4000 Series Integrated Services Routers KVM Service Containers |
---|---|---|---|
Max Size Template Documents |
8 KB |
8 KB |
8 KB |
Max Size Tiff Documents |
512 KB |
512 KB |
512 KB |
Max Size Generic Documents |
512 KB |
512 KB |
512 KB |
Number of Template Documents (Per Installed Language) |
50 |
50 |
50 |
Number of Tiff Documents (Per Installed Language) |
25 |
25 |
25 |
Number of Generic Documents (Per Installed Language) |
25 |
25 |
25 |
Number of Custom HTTP Triggers |
83 |
84 |
4 |
Max Sessions for HTTP Triggers |
IVR |
IVR |
IVR |
Number of Custom IVR Applications |
8 |
8 |
8 |
Number of Database Profiles |
8 |
8 |
8 |
Number of Attachments per E-mail |
5 |
5 |
5 |
E-mail/Fax Max Queue Size |
500 |
500 |
500 |
Number of VoiceXML Webapps |
8 |
8 |
4 |
Cisco Unity Express Virtual Software License Activation
Cisco Unity Express Virtual Release 10.2 supports only Cisco Smart Software Licensing. For information on configuring Cisco Smart Licenses, see Configure Cisco Unity Express 10.1 Using the GUI and Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide.
Software Compatibility
Cisco Unity Express Virtual is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express Virtual 10.2 compatibility, see the Cisco Unity Express Compatibility Matrix.
Determining the Software Version and License
To determine the software version of Cisco Unity Express Virtual and the license being used, perform the following steps:
Procedure
Command or Action | Purpose | |
---|---|---|
Step 1 |
Log in to Cisco Unity Express Virtual using your ssh user credentials that was created during Cisco Unity Express Virtual installation. Example:
|
The Cisco Unity Express Virtual software CLI prompt displays. |
Step 2 |
show software versions Example:
|
Displays the Cisco Unity Express Virtual software version. |
Step 3 |
show license all Example:
|
Displays the Cisco Unity Express Virtual software license. |
Limitations and Restrictions
This section describes the limitations and restrictions in Cisco Unity Express Virtual 10.2.
-
vCUE 10.2 doesn’t support SNMP monitoring.
-
Cisco Unity Express Virtual 10.2 supports only TLS v1.2 for HTTPS.
New Features and Enhancements
New Features and Enhancements for 10.2
-
New Minimum Password Length Policy—The minimum length of the password ranges from 8 through 64 characters. There is no limit on the maximum length of the password. The change in the minimum password length range is applicable when a new user is created or the password of an existing user is updated. It does not apply to passwords that are already in use.
-
Smart Agent—The Smart Agent is upgraded to version 3.0.13.
Migrating Cisco Unity Express Virtual 9.0.x to 10.2
Perform the following steps to migrate Cisco Unity Express Virtual 9.0.x to Cisco Unity Express Virtual 10.2.
Procedure
Step 1 |
Back up your Cisco Unity Express Virtual 9.0.x configurations. For more information, see Manually Backing Up Files. |
Step 2 |
Uninstall the Cisco Unity Express Virtual 9.0.x. For more information, see Deactivate and Uninstall Cisco Unity Express Virtual. |
Step 3 |
Install and configure the Cisco Unity Express Virtual 10.2on Cisco UCS or UCS E-series server modules. For ISR 4000 series KVM containers, use virtual-service upgrade CLI command to upgrade the Cisco Unity Express Virtual from version 9.0.x to 10.2. |
Step 4 |
Restore the backup to the newly installed Cisco Unity Express. |
Step 5 |
Smart agent is enabled by default. Register Cisco Unity Express Virtual with CSSM or Smart Software Manager satellite before the evaluation period of 90 days. If you do not register Cisco Unity Express Virtual with the CSSM within the evaluation period, Cisco Unity Express Virtual enters the evaluation expired state and stops functioning. |
Migrating Cisco Unity Express Virtual 10.0.x and 10.1 to 10.2
Perform the following steps to migrate Cisco Unity Express Virtual 10.0.x to Cisco Unity Express Virtual 10.2.
Procedure
Step 1 |
Back up your Cisco Unity Express Virtual 10.0.x configurations. For more information, see Manually Backing Up Files. |
Step 2 |
Deregister the old version from CSSM. This will free up licenses ready for the new instance. Make sure that the Smart Account has sufficient licenses for the new install. This could either be through new purchase, or upgrade of existing version 9 licenses. |
Step 3 |
Uninstall the Cisco Unity Express Virtual 10.0.x. For more information, see Deactivate and Uninstall Cisco Unity Express Virtual. |
Step 4 |
Reinstall and configure the Cisco Unity Express Virtual 10.2 on Cisco UCS or UCS E-series server modules. For ISR 4000 series KVM containers, use virtual-service upgrade CLI command to upgrade the Cisco Unity Express Virtual from version 10.0.x to 10.2. |
Step 5 |
Restore the backup to the newly installed Cisco Unity Express. |
Step 6 |
Smart agent is enabled by default. Register Cisco Unity Express Virtual with CSSM or Smart Software Manager satellite before the evaluation period of 90 days. If you do not register Cisco Unity Express Virtual with the CSSM within the evaluation period, Cisco Unity Express Virtual enters the evaluation expired state and stops functioning. |
Caveats
Caveats describe unexpected behavior in Cisco Unity Express Virtual software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express Virtual version.
The following information is provided for each caveat:
-
Symptoms—A description of what is observed when the caveat occurs.
-
Conditions—The conditions under which the caveat has been known to occur.
-
Workaround—Solutions, if available, to counteract the caveat.
Note |
If you have an account on Cisco.com, you can use the Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/cgi-bin/support/bugtool/launch_bugtool.pl. |
To find the latest Cisco Unity Express Virtual DDTS information, go to the Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to the Bug Toolkit, select the option to search for bugs in other Cisco software and hardware products, and select the Cisco Unity Express Network Module.
Open Caveats
The following are the open caveats for Cisco Unity Express Virtual 10.2:
Identifier |
Description |
---|---|
CSCvv46337 |
User web-inbox is not available in 10.x CUE |
Resolved Caveats
The following is the resolved caveat for Cisco Unity Express Virtual 10.2.2:
Identifier |
Description |
CSCwb96911 |
Cisco Unity Express RMI Registry Bypass |
The following are the resolved caveats for Cisco Unity Express Virtual 10.2.1:
Identifier |
Description |
---|---|
CSCvu13654 |
CUE: Multiple Vulnerabilities in openldap |
CSCvx00415 |
CUE: QuoVadis root CA decommission on intsrvengine |
CSCvy72075 |
CUE: Multiple Vulnerabilities in bind |
CSCvz00030 |
CUE 10.x: Unable to upload/create/modify the Scripts from GUI |
CSCvz60289 |
CUE: Keep the crypto certificate ages in check |
CSCvz65083 |
CUE: Bind RPMs vulnerablity CVE-2021-25214 in intsrvengine |
CSCvz72330 |
CUE: KVM activation broken in XE versions 17.x.x |
CSCvz88762 |
CUE: NIO and Open SSL vulnerability CVE-2021-41079 in tomcat 8.5.56 |
CSCvz91376 |
CUE: Smart Agent fails post hostname change |
The following are the resolved caveats for Cisco Unity Express Virtual 10.2:
Identifier |
Description |
---|---|
CSCvu1355 |
CUE: Multiple Vulnerabilities in tomcat 8.5.35 |
CSCvs06001 |
CUE [10.1]: Deletion of TIFF file not working |
CSCvs58281 |
[CUE 10] Multiple Vulnerabilities in tomcat 8.5.35 |
CSCvu40338 |
Multiple Vulnerabilities in bind |
CSCvr40579 |
CUE: CIAM Alerts on BIND component |
CSCvt27740 |
Evaluation of intsrvengine for Apache Tomcat Ghostcat vulnerability |
CSCvf48727 |
CUE: Update IMAP client support table for CUE 9.x |